Windows 7 remote assistance

Similar Questions

• Windows 7 remote assistance displays garbled desktop

  I'm trying to connect to the asus laptop of my mother to help her, but each time, remote assistance is used, the his office appears in monochrome color and is coded/biased. This is not a problem of the internet, because the connection is through our internet and home network is not used to establish the connection. Between the two laptops Remote Desktop works fine, not display problems what so ever. so I don't think that it is a configuration issue with the router or other system. Unfortunately we have only two systems win7 (my laptop and my mums), so test it with a third windows 7 PC is not possible. I'll try to connect using my XP Pro desktop computer, but I expect that it does not at all due to differences in OS version.  my moms laptop has some kind of custom AMD/ATI discrete video card that is not able to use AMD drivers, so im not able to upgrade to the latest version of the drivers on his cell phone. My laptop has, however, the last driver from NVidia (314.22) package because it is the video card.

  Yet once again, this problem is NOT with Remote Desktop, which works very well between our two PC.

  This is NOT a connection problem. I am able to connect to his PC, very well.

  The question is when his office is shown through the Windows remote assistance program.

  I have already run all the troubleshooters there, who have found NOTHING of EVIL.

  the remote assistance connection is made using easy connect through our home network.

  any suggestions on the internet do not work as the connection to the local network traffic never leaves

  My laptop: Toshiba Satellite P500-ST6844

  Windows 7 Ultimate x 64

  NVidia GT 330 M 1 GB Gddr3

  I7-Q720M (1st generation)

  8Gb

  c:\ Hitachi 500 GB 7200 RPM partitions: 3 [System], [TI105417W0F], [HDDRECOVERY]

  e:\ Hitachi 500 GB 7200 RPM partitions: 1 [TI105417W0F-2]

  My mother's laptop: Asus K52 - JT

  Windows 7 Ultimate x 64

  ATI Radeon HD 6370M 1 GB DDR3

  I7 (1st generation)

  8Gb

  c:\ Scores of 750 GB Seagate 5400 RPM: 1 [USER]

  Apparently, Microsoft is aware of this error and has released a software fix. the link is below.

  My only question is can I install this fix on my mums laptop, my laptop, or both?

  Remote assistance does not display a desktop computer that has a resolution of 1366 x 768 correctly in Windows 7

  http://support.Microsoft.com/kb/2665720

  I tried this fix and it works very well for my Windows 7 Home Edition basic with a resolution of 1366 x 768 as the server end (from where the remote assistance request is created). Now the display of remote assistance is more blurred.

• Remote Assistance offers to the PC Windows XP

  Hello

  I'm trying to find out, why can't we do offer assistance remotely from Windows 7/8 for Windows XP Remote assistance works, if I send the invitation of Xp computer file to Windows 7/8 PC, but if just try to offer assistance remotely using "Advance the option of connection for the assistance service" in windows 7/8 by typing the name of the computer Xp or IP , I get this error: http://patrickhoban.files.wordpress.com/2012/09/ra-error1.png?w=595 
  P.S. the permissions I, computer, everything is ok with network, firewall in Windows XP is disabled.
  Perhaps someone knows where is the problem?

  Hello

  Thanks for the reply.

  I suggest you to post the question on the link below. The team concerned, will help you.

  http://TechNet.Microsoft.com/en-us/Windows/Windows-XP-support-and-troubleshooting.aspx

  Feel free to write us if you have any further questions.

• How can I disable remote assistance windows for a special education program? It's extremely frustrating.

  I'm trying to open a program through my online University so that I can access my courses. Every time I try this, I get a message saying that the internet explore has closed due to support Windows remote. I am currently on Windows Vista. I went into system files of access to turn it off, but he wants me to add a particular file from my computer. I have no idea what it would be. Help!

  It's extremely frustrating.

  Lana

  Follow this link below on how to disable Remote Assistance

  http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-remote-assistance-frequently-asked-questions

• Remote assistance from an XP machine on a Windows 7 computer does not work.

  Remote assistance from an XP machine on a Windows 7 computer does not work.  The connection expires whenever I try to connect.  Any suggestions?

  RA from Windows 7 to Windows XP is supported, but RA from Windows XP to Windows 7 is not supported unfortunately

• "Wrong password" Bug Windows remote assistance?

  Hi all
  The days pass I have a weird problem with my Windows Remote Assistance.
  It was working properly a few months back until today. Here's the problem;

  (1) my friend request assistance through WLM (Windows Live Messenger).
  (2) I accept.
  (3) he is entered in the "password" as remote assistance usually asked.
  (4) he PM me the password on my msn.
  (5) the program without error Windows Remote Assistance will now pop up on my side and will ask you for the password.

  Here's the rub... I typed the correct password in the talk of what my friend, but still Windows Remote Assistance keeps rejecting the password as if the password is wrong.

  And NO, I couldn't, due to lack of hitting and no., case sensitivity is not the password, password is as easy as '12345 '.

  I'm always rejected by my other friends for bad password as well.

  So please, help me out here.
  Thank you.

  ----------------------
  PC Specs
  ----------------------
  Operating systems: Windows Vista Business (OEM) SP2
  System type: 32-bit
  (Vivid RAM) memory: 4.00 GB
  Processor: Inter Core 2 Duo E8500 - 3.16GHz & 3.17 GHz
  GFX card: Nvidia GeForce 9800 GT
  DirectX version: 10
  ----------------------

  Sorry man, I'm stumped too :(

  Until you find a resolution, may I suggest that you use something like TeamViewer!
  http://www.TeamViewer.com/index.aspx

• Unable to connect to a Windows XP Pro SP3 machine using remote assistance

  Remote Assistance XP Pro sp3 and Windows 7Any

  I realize account of Windows 7 is still in RC, so if that's the answer, that's what it is. :-)

  Trying to help MOM with assistance remotely.  She is under XP Pro sp3, and I'm running a box fully patched Windows 7.  When she sends the invitation of the RA, the box 7 attempts to connect says it is connected and then is waiting for response from the user.  However, she never had a guest on his machine to accept the request.

  Now, I know what you think, so take that into consideration.  When it does work, I broke out my other laptop under XP Pro SP3 and was immediately able to get on her box without any problem, that is to say, just behaved as expected.

  Any suggestions for W7 to connect to a box of XP Pro sp3 with RA?  I can see it as an ISP thing - maybe - 7 using a protocol of its blocks to ISP (as cox communications blocks port 80 on residential users), perhaps a DCOM conflict or something like.  I really hope that this isn't just stupidity on my part, but it would not be the first time. ;-D

  Any input appreciated

  Thank you

  Joe

  PS we also tried the direct connection to the net - no device between us other than (his end) DSL modem and modem cable (my thesis).

  Forum Windows 7:

  http://social.answers.Microsoft.com/forums/en-us/GettingReadyforWindows7/threads

  Link above is "Preparing for Windows 7" Forum.

  http://social.technet.Microsoft.com/forums/en/category/w7itpro/

  Link above is Windows 7 Forum, to more technical questions about windows 7.

  Windows 7 questions should be directed to the it.

  ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

  XP discussion groups:

  http://www.Microsoft.com/windowsxp/expertzone/newsgroups/reader.mspx?DG=Microsoft.public.WindowsXP.General

  Link above is to the XP newsgroups.

  There is a list of groups of discussion XP to the bottom of the left column.

  You get the help you need there.

  Here is the Vista Forums.

  See you soon

  Mick Murphy - Microsoft partner

• Full Windows in Vista Windows remote assistance

  Hi all!

  I need to help my friend with a few problems with his computer using Assistance remote Windows. I have Windows Vista Ultimate and it has Windows Vista Home Premium. Is it possible for me to help him, as I read elsewhere on the internet that I can't in another forum.

  And is it safe to use Windows Remote Assistance to help my friend or if she is NOT recommended?

  Any help is very appreciated!

  Thank you!

  Computeristic :)

  Hi Computeristic,

   
  Try these steps and check the result.
  Step 1: Check the date limit for an invitation on the computer that you want someone to log in and check the result
  a. open system by clicking the Start button, clicking Control Panel, clicking system and Maintenance, and then click System.
  b. click Remote settings.  If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
  c. Select connections to allow Assistance remotely to this computer check box.
  d. click Advanced and then auctions, select time in both lists.
   
  Step 2: Check if the Windows Remote Assistance to communicate through a firewall on both computers
  a. see Allow Windows to communicate through a firewall Remote Assistance
  b. correct settings and check the result.
   
   
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Change user, Windows Remote Assistance

  Far too long, but for a long time it is not enough for our computer has suddenly lost the "Change user" button in the start menu of Windows Vista PC (Pavilion Slimline), our family edition. I tried to find out what causes this malfunction, and then it brings up something "Windows Remote Assistance. Then I typed in that and my computer said that it allows emails to HP and the help to friends, instant messaging and more through windows. Well my mother had put in place an e-mail (not through these guys and yahoo) on ourcomputer.

  Can you help me get it back?

  Restore point:

  http://www.howtogeek.com/HOWTO/Windows-Vista/using-Windows-Vista-system-restore/

  Do Safe Mode system restore, if it is impossible to do in Normal Mode.

  Try typing F8 at startup and in the list of Boot selections, select Mode safe using ARROW top to go there > and then press ENTER.

  Try a restore of the system once, to choose a Restore Point prior to your problem...

  Click Start > programs > Accessories > system tools > system restore > choose another time > next > etc.

  http://www.windowsvistauserguide.com/system_restore.htm

  Read the above for a very good graph shows how backward more than 5 days in the System Restore Points by checking the correct box.

  See you soon.

  Mick Murphy - Microsoft partner

• Remote assistance with vWorkspace 8.0 MR1 on a Windows Server 2012 R2 with Windows 7 Enterprise VDI (RDP8)

  We have a new VDI environment with the new Version of v 8.0 MR1 Workspace and real fixes. The connection Broker and the Hyper-V hosts running on Windows Server 2012 R2 Standard with real fixes. The VDI Clients are configured with Windows 7 Enterprise and RDP8. Unfortunately, we are not able to use by the broker for connections Remote Assistance?  We received the Error Message:

  The following error occurred during the occultation session 2 on the server...

  This function is not supported on this system. (120)

  I found the link: http://documents.software.dell.com/doc78042 or

  http://documents.software.Dell.com/DOC145926

  But this article has no recommendation for Windows Server R2 Standard 2012

  Any help, I would be grateful.

  THX in advance

  Thomas

  This question is not met at the time of the request

  I created a Blog post to allow other servers to 2012r2 2012r2 of remote assistance.

  However, it is not possible to use 2012r2 to help a win7 server remotely. It is simply not supported by MS and there is nothing we can do.

  If you can create a server 2008r2 to run the Management Console, you will be able to assist distance Win7 VDIs from here.

• Windows remote assistance

  OK I'm helping a friend with remote assistance when he asks me, how do invite you using your confidence, it gives me only three options, but I can choose only two of the three, save as a file or use easy connect Britih, I can not select use e-mail to send an invitation, because it is shaded on please help how can I send someone an email. I have windows 7 64 bit

  For any question on Windows 7:

  http://social.answers.Microsoft.com/forums/en-us/category/Windows7

  Link above is Windows 7 Forum for questions on Windows 7.

  Windows 7 questions should be directed to the it.

  You are in the Vista Forums.

  See you soon.

  Mick Murphy - Microsoft partner

• Problem connecting via Windows Remote Assistant

  I have a problem connecting to my PC mother via Windows remote assistant. I checked the setting and services run. I get the following error:

  Your computer seems to be configured correctly, but the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854) does not Your computer seems to be configured correctly, but the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854) does not	Detected
  Contact your network administrator or ISP (ISP) Completed
  Could not establish a Remote Assistance connection

  
  Could not establish a Remote Assistance connection Detected

  There is no problems detected on this computer

  Completed

  Problems found	Details of detection
  6 Your computer seems to be configured correctly, but the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854) does not Detected
  Contact your network administrator or ISP (ISP) Completed Windows cannot communicate with the device or resource (2001:0:5ef5:79fb:2064:2fdb:cd40:5854). The computer or the service that you want to achieve may be temporarily unavailable. If the device or resource is nearby and you have access, make sure that it is turned on and connected to the network.

  6 Could not establish a Remote Assistance connection Detected
  There is no problems detected on this computer Completed There could be a problem on the computer that you are trying to connect to. If the person you help running Windows 7, ask them to click Troubleshooting in the Remote Assistance program. If they run older versions of Windows, you can ask them to use the Internet connectivity evaluation tool from the Microsoft Web site.
  Details of detection

  Diagnostic information (Teredo)

  Details on the diagnosis of Teredo:

  
   
  Settings for Teredo
  ---------------------------------------------
  Type: customer
  Server name: teredo.ipv6.microsoft.com.
  Client refresh interval: 30 seconds
  Client port: not specified
  State: qualified
  Type of customer: teredo client
  Network: unmanaged
  NAT: restricted
  Special behavior NAT: UPNP: no PortPreserving: Yes
  Local mapping: 192.168.1.7:57043
  External NAT mapping: 69.248.92.196:57043

  Diagnostic information (Teredo)

  Details on the diagnosis of Teredo:   Settings for Teredo --------------------------------------------- Type: customer Server name: teredo.ipv6.microsoft.com. Client refresh interval: 30 seconds Client port: not specified State: qualified Type of customer: teredo client Network: unmanaged NAT: restricted Special behavior NAT: UPNP: no PortPreserving: Yes Local mapping: 192.168.1.7:57043 External NAT mapping: 69.248.92.196:57043

  Network Diagnostics log

  Name of the file: 398A911D-DDA8-41E3-9FF3-4E36B200143B. Diagnose.Admin.0.etl

  Other newspapers and Network Configuration

  Name of the file: NetworkConfiguration.cab

  Computer name:	USER-PC
  Version of Windows:	6.1
  Architecture:	AMD64
  Time:	Friday, May 16, 2014 14:31:02
  Publisher details

  Detecting network connectivity problems.
  Package version:	1.0
  Publisher:	Microsoft Windows

  Keep in mind that if the person seeking assistance uses a router (instead of connecting directly to the modem), then you will need to redirect port configuration.  The request when she sends uses the IP address of his computer, but that the IP is not always accessible to the public.  For example, IP address of my PC is 192.168.0.4 (the 4th computer on my network at the present time), and this address cannot be used to connect to my PC.  You know my public IP address, so, I need the configuration of port forwarding to direct your incoming connection to my public address during my internal IP address (called traversal NAT, or network address translation).

  There is a reason, I generally recommend free tools that use HTTP transport instead, like Team Viewer app free (for personal use).

• link to Windows remote assistance opens internet explore

  I sent a link help remote Windows of my computer Win 8 my Win 7i 64 Ultimate computer.  The email said double-click the attached file to start remote assistance.  When I do it opens Internet Explorer and displays an xml string instead of to do anything

  and so on, I left the rest because I'm not sure what is sensitive information.

  How to open remote assistance.  I tried open with but could not find a program to open,

  Thank you

  Chas

  Hello

  The question you posted would be better suited in the TechNet Forums. I would recommend posting your query in the TechNet Forums.
   
  TechNet Forum
  http://social.technet.Microsoft.com/search/en-us/Windows?query=Internet%20explorer%20xml&refinement=1002&beta=0&AC=5

  Hope this information is useful.

• Install Windows 7 via remote assistance

  Hi people, I have searched for an answer but does. My apologies if the question was asked. I'll try to keep it as short as possible.

  The question in short is - IS it SAFE TO ALLOW a COMPANY (I HAVE NEVER TREATY WITH) ACCESS to MY PC BY the DISTANCE FOR INSTALLER WINDOWS 7 SUPPORT?

  I bought a PC refurbished on Amazon and a few days a message began to appear saying "Windows 7 build 7601 this copy of windows is not genuine", "may be wrong" and in the control panel ' you must activate today activate windows now '...

  I contacted the seller, and they said they will update or rather install windows 7 via the remote assistance, IS safe? I LOOKED INTO THE COMPANY AND MAY NOT BE CERTAIN THAT I HAVE CONFIDENCE IN THEM? I contacted Amazon and they said that they do not tolerate the actions of this company and that if it is not solved I will be refunded to you. I imagine that if they have a moral of windows 7 for me, they could all just give me the numbers or send a copy of it? I really appreciate any help or advice, that you can provide. Thanks a lot MF

  Hi people, I have searched for an answer but does. My apologies if the question was asked. I'll try to keep it as short as possible.

  The question in short is - IS it SAFE TO ALLOW a COMPANY (I HAVE NEVER TREATY WITH) ACCESS to MY PC BY the DISTANCE FOR INSTALLER WINDOWS 7 SUPPORT?

   

  No, it isn't, it's probably a scam.

  I bought a PC refurbished on Amazon and a few days a message began to appear saying "Windows 7 build 7601 this copy of windows is not genuine", "may be wrong" and in the control panel ' you must activate today activate windows now '...

  I contacted the seller, and they said they will update or rather install windows 7 via the remote assistance, IS safe? I LOOKED INTO THE COMPANY AND MAY NOT BE CERTAIN THAT I HAVE CONFIDENCE IN THEM? I contacted Amazon and they said that they do not tolerate the actions of this company and that if it is not solved I will be refunded to you. I imagine that if they have a moral of windows 7 for me, they could all just give me the numbers or send a copy of it? I really appreciate any help or advice, that you can provide. Thanks a lot MF

  Here is an example of the scam you experience:

  http://arstechnica.com/information-technology/2013/04/the-spammer-who-logged-into-my-PC-and-installed-Microsoft-Office/

• "Remote assistance request" grayed out in Windows Live Messenger 2011.

  Original title: through problem Messenger 2011 Remote Assistance.

  Remote assistance to help a friend with new laptop Win7Pro. I have win7 home premium 64 bit. Worked fine until I decided to update its IE9 browser. When you try again remote assistance, it wouldn't let me to request control of his computer. The button is grayed. Worked fine until upgrade. I have not uninstalled IE9 still hoping, it's just something as simple as a change of setting. Someone knows something about it.

  Hi Harley,

  When you face issue in Windows Live Messenger, I recommend that you post your question in Windows Live Solution Center for assistance.

  Portal Messenger

  Hope the helps of information.