Windows 7 stuck on the automatic update 2 of 5. JUST bought this computer... now what?

I bought this new laptop yesterday, has a great for about 24 hours. I went to turn off today (Shut Down) and he said that I have updates to do, ok... no problem. He began to install the updates, updated, it took about 15 minutes. but its 2 of 5 for several hours now. What he says not turn it off or disconnect - then, what can I do?

Someone please help!

Hi coastemac,

You can read the following article and try the steps and check if that helps:

The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista and Windows 7

http://support.Microsoft.com/kb/949358

You can also check out the following link and try the steps by Mickyo posted Wednesday , July 29, 2009 01:37 to rename pendig.xml

http://social.answers.Microsoft.com/forums/en-us/vistawu/thread/2f70b13c-9db4-4bf9-90EE-7ca63a809973

Hope this information is useful.

Boumediene. K.
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

Tags: Windows

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