Windows 7 Ultimate explorer.exe has stopped booting automatically

Hi, my brother has an Optiplex 720 or 780, don't remember exactly. I just reformat and reinstalled the Windows 7 Ultimate 32 bit about a week ago and installed all Windows updates. Everything seemed fine until yesterday, when he said that he went to for use and he was just a black screen with the mouse cursor. After checking the internet, I discovered that the explorer.exe process is missing from the Task Manager. I am able to start explorer.exe in Task Manager myself, but how to get Windows to do as it should? There are no errors related to the problem at all.

Here's what I've done:

System Restore did not fix the it.

It does the same thing in safe mode.

Video drivers are to.date according to Windows Update.

In regedit, explorer.exe is next to the shell

There was never any antivirus installed on this installation

Any help would be greatly appreciated, thank you.

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If you had any antivirus installed don't then its probable infection. Clean install Windows 7 after wiping disk preference...

http://dellwindowsreinstallationguide.com/cleaning-up-a-drive-format-vs-secure-wipe-SSD-and-HDD/

http://dellwindowsreinstallationguide.com/a-clean-install-of-Windows/a-clean-install-of-Windows-7/

Then use the Windows 7 upgrade license to Windows 10:

http://dellwindowsreinstallationguide.com/a-clean-install-of-Windows-10/

Tags: Dell Software

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