Windows 7 Ultimate is not updated and takes forever

I have a Windows 7 ultimate which I bought the product from a reseller key. Microsoft has accepted the product key and my Windows is activated. It does not, however, accept updates (I want to convert it to 10 and I tried to do this but was again stick to updates). I called Microsoft as well, but they said I have a MSDN key. I asked the dealer and then he gave another key. The product is activated second time around, but updates still stuck to "search for update" (the same message went on for 4-5 hours without any updates and then I turned it off). Can anyone help?

Please run the Windows Update Troubleshooter:
http://go.Microsoft.com/?linkid=9830262

Please provide details of any problem it reports as not fixed.

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