Windows 7 will not install the drivers or windows updates

Hello

I tried to update my iPhone 5 and in the middle of the update, when my computer tried to install a new device driver, the installation failed. I tried to use a flash drive I've ever used on my computer and its driver installation failed as well. However, I used the iPhone 4 friend (that I used to have) and it worked fine. It seems that my computer don't just install the new drivers. The drivers that I have used before still work. In addition to my driver problem, my computer will also not succeed a windows update. Download updates, but then when I restart the computer to apply the updates, it fails every time. Any idea will be useful. My phone is currently stuck in recovery mode and iTunes can't recognize it to restore it because of my driver problem.

Thank you

Hello Cara,

This problem is usually due to any third-party security software that blocks the installation. I would like to know some information about this problem so that we could help youo more.

1. what security software is installed on your computer?

2. do you get any error code or error message? (Mention the error message)

3. have you made changes on the computer before this problem?

As a first step, I suggest you to reset the Windows Update components and check.

How to reset the Windows Update components?

http://support.Microsoft.com/kb/971058/en-us

I would suggest trying the following methods and check if it works for you.

Method 1:

Run the fixit for the following Microsoft Fixit.

The problems that the programs cannot be installed or uninstalled:

http://support.Microsoft.com/mats/Program_Install_and_Uninstall

Method 2:

Temporarily disable the security software and check if the problem persists.

Disable the antivirus software:

http://Windows.Microsoft.com/en-us/Windows/disable-antivirus-software#1TC=Windows-7

Warning: If you need to temporarily disable the security software, you should reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 3:

Try the steps in the following Microsoft Support article and check if it helps.

How to fix problems with the Windows service install:

http://support.Microsoft.com/kb/2438651/en-us

Please reply with the status of the issue so that we can better help you.

Tags: Windows

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