Windows 8.1 update, my documents, and control panel questions
I have a laptop HP Envy m6 and a few weeks ago, put PC updated to Windows 8.1 Windows 8. It was working fine until yesterday.
When I open Explorer file it says that the 'My PC' folder is empty. Other times it works fine when the file Explorer is the first open but will not work if it is closed and reopened without restarting the computer. I also discovered that the Panel does not work. It opens but the window is empty. I can not access anything which would be normally accessed through the control panel as change the wallpaper, add or modify the equipment, etc.. Finally, with the exception files, icons indicating the type of file for example the Word Document, Pdf etc. do not appear when displayed in the file Explorer, but view correctly on the desktop computer. The computer works - I can access the internet, save, and create documents, but struggle to access later (if possible).
Thanks for your help.
NeedHelp55,
If the upgrade has been done for weeks, while the problem is probably not the upgrade itself, although something is certainly wrong since then.
Thoughts on the subject...
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Windows updates
If you have not done recently (or at all) be sure that you have all of your updates to Windows Installer. Some people are 'Anti update' and the world can be a scary place with updates that don't always work as planned. You have not to install updates for Windows 8.1 after the upgrade - this isn't a choice. You can always disable them again later.
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System Restore - back in time
If the system has recently installed updates, and then if the system has created a Restore Point before these updates applied, then you can "back track" to a date / time before the changes have been made.
Using Microsoft System Restore (Windows 8)
Don't forget: you can create a Restore Point manually any time you want if you have these "back points." This occasionally - it of a good thing and could save your back one of these days. The smile.
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New user account
You could try to create a new account - create with administrator privileges, just in case you need the account later.
If you can get the PC settings, then you might be able to create a new account.
Long way around:
Windows key > type anywhere pc > click PC config > other accounts > add account
You can name the account that you want, and you can use with your current Microsoft account, login if you wish. You may need to obtain a new Microsoft login code - you can use another device (phone, Tablet, another computer) to pick up the email containing the new code that will be sent to Microsoft.
Log in to the new account and put in place the "settings" for this account. Check if the new account actually works as expected.
IF the new account is working and that your old account is messed up, then - use the new account, at least until you have one fix for the other. You can always copy your documents. Configure the settings for the account manually, however, to minimize the chances that 'break you' the new account.
============================================================================
Click on the thumbs-up Kudos to say thank you.
While I strive to reflect best practices of HP, I do not work for HP.
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