Windows 8 cannot find the printer

I have a HP Officejet Pro 8610 (Network) wireless use Windows 8.  When I click on print the 8610 is selected, but it says that it can't find it.  I then click the printer usually following the HP ePrint and turns.  I can then select the 8610 and considers that it is and can print.  Even if he can find all the other printers, I can't print from any of them.

Hello

Thanks for posting your question on the Microsoft community.

Thank you for details on the issue.

This problem can occur because the printer settings, network or home group corrupt or incorrect.

I suggest you to run the troubleshooters homegroup and printer and check. Please follow these steps:

a. press Windows + C keys and click on Search.
b. type Troubleshooting in the search box and click on it in the search results.
c. click on "display all" and then click "homegroup".
d. click on 'Next' and follow the on-screen instructions.

Later, you can choose "printer" instead of "homegroup".

If this does not help, follow the steps provided in this article, and the check.
Reference:
Solve printer problems
http://Windows.Microsoft.com/en-us/Windows/printer-problems-in-Windows-help#fix-printer-problems=Windows-8&V1H=win8tab1&V2H=win7tab1&V3H=winvistatab1&v4h=winxptab1

I hope this information helps.

Please let us know if you need more help.

Thank you

Tags: Windows

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