Windows 8 does not recognize Canon Imageclass D320 printer. How to install 64-bit

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  Engineer Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

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  Hello Graboots,

  Thank you for your message.  You can plug your printer on another computer, in order to exclude the possibility that the problem lies in the printer?  You can try using a different cable, for this rule as well.  Since it is a question of recognition, we remove the external devices before software troubleshooting.  Do you get anything when you plug the printer (ie. a tinkle of connection)?  Please let us know, we are looking forward to hear back on your part.
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• My computer windows 8 does not recognize my Canon's SELPHY PRINTER. What can I do?

  My new computer Windows 8 does not recognize my Canon SELPHY printer. What can I do?

  [Moved from comments]

  Hi Jan,

  1. What is the number of the Canon Selphy printer model?

  2. have you installed the drivers from the printer?

  3 have you tried to plug it into different USB ports?

  I understand that you are not able to connect printer Canon Selphy on Windows 8.

  Check if the device is detected in Device Manager.
  Follow these steps:
  a. on the desktop, press the Windows key + X , and then select Device Manager.
  b. expand Print Queues , and then right-click on the printer.
  c. Select Properties , and then check to see if the device works properly under device status.

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  Some older printers can require additional information to complete the installation, so connect you using the Advanced Printer Setup.
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  http://www.USA.Canon.com/Cusa/support

  Check out the following link to install the drivers in compatibility mode.

  Make the programs more compatible with this version of Windows

  http://Windows.Microsoft.com/en-us/Windows-8/older-programs-compatible-version-Windows

  Reference: What to do if Windows can't find a device
  http://Windows.Microsoft.com/en-us/Windows-8/why-isn ' t-windows-conclusion-device

  Follow the steps and let us know the results.   If you have any other questions, please post, we will be happy to help you.

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