Windows 8 doesn't recognize DVD drive on Satellite P775 program-112 - code 19
I have a Satellite P775 program-112 that was previously under Windows 7.
This weekend I have upgraded to Windows 8 Pro RTM.
Following the upgrade, the DVD drive is no longer recognized.
In Device Manager the drive "POLE * one BD - MLT UJ240EF" is a warning symbol, and the status of the device in the properties is "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) ».
I tried everything I found on the web without success:
-Reinstall the driver (http://technet.microsoft.com/en-US/library/cc772156)
-Find and remove UpperFilters / LowerFilters values in the registry (http://support.microsoft.com/kb/314060): in my case, they were not present
I also tried to plug a player of DVD USB of my laptop - it failed with the same status of the device in Device Manager. This suggests the problem is not specific to my hardware DVD.
Any suggestions welcome!
Thank you
Don't have no real experience with Win 8 but from my point of view, it's a Windows system problem that also appears on an another old Windows systems.
The ODD driver is part of the Windows system (any Windows) so you would not be able to download and install a separate driver.
I had a similar problem with my old Win Vista laptop.
Could solve this problem by removing the CD/DVD drive in Device Manager
I restarted the laptop and the system could install the STRANGE once again without any yellow exclamation point
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