Windows 8 + HP Officejet 6500 E709n, scanning problem

Similar Questions

• HP Officejet 6500 has: scan problem with Officejet

  HP Officejet 6500 not scan unless the doctor feel is connected. Doctor says problems fixed (does not say there) but the printer still says: "the connection to the computer has been lost or the HP scanning application cannot detect the OCR software. I need to look for work and cannot afford the time to connect to the print doctor whenever I want to scan. Reloaded printing software and downloaded and saved IRIS OCR software but the scanner still does not work. I scanned on the same computer without any problems for the last year and have not changed anything. Printer works still well connected to the same computer. Any ideas? Thank you!

  Hi AussieBJ,

  Thank you for your answer!

  I recommend the following steps in the following order:

  • Uninstall the software. Uninstalling the printer software.
  • Clean boot the computer. How to perform a boot in Windows.
  • Disable all antivirus programs. Disable the anti-virus software.
  • Disable all firewall programs. The WF of end-to-end.
  • Create a new user account. Management of accounts of users and connections (Windows 8).
  • Reinstall using the printer HP install wizard for Windows.

  We will do that a try, and we will see what happens!

• OfficeJet 6500 E709n series: analyse problems in the center of HP solutions and external application (Twain) since winning 10 year anniversary

  I use my all-in-one printer in a network.

  Scan with "ScanToPDF" wich is a solution of Twain.

  Since the aniversy win 10 updated

  -cannot use more ScanToPDF

  -scan with scanner HP Solution gives the same error:
  (Dutch)  Scan kan niet worden uitgevoerd omdat het HP-beeldbewerkingsappraat zich in een network is en wordt door een ander used programma of een andere computer. Try het later opnieuw.

  (translated) Cannot scan as scanner HP of network and is used another computer bij.

  Try again later. 8, [(0.18,-2147467259)]

  tried to fix it by manually forcing Windows updated my drivers (officejet 6500 E709n series). The driver was updated, but no result.

  Scanning with Windows fax and scan (do not use Twain AFAIK) works fine, but produces no PDF.

  Help!

  Hello @Jörg63, hope you are well!

  Welcome to the HP Forum! It is a wonderful location to converse with the community, get help and advice.

  I understand that you are having problems after update to Win 10 of scanning to PDF. I would like to help.

  I'm afraid that HP Solution center may not work in the Windows 10 environment due to some compatibility problems.

  I suggest that you use HP Scan and capture request instead. Capture and scanning HP is a simple application that captures photos or documents to your computer's built-in camera or scanning HP device.  These images can be previewed, edited, saved, and shared to other applications as well.

  Go to http://hp.care/2bUVkrw to download and install the windows scanning and Capture app.

  Please let me know if that solves the problem, or if you need assistance

  See you soon

  Please click on 'acceptable' on the post that solves your problem to help others to find the solution. To show gratitude for my help, please click the 'Thumbs Up icon' below!

• OfficeJet 6500 E709n: New portable 10 Windows cannot print on Officejet 6500 E709n

  Just bought a Dell Inspiron with Windows 64-bit 10.  Cannot do print on my Officejet 6500 E709n.

  * I can print to this printer even using another computer Dell laptop running Windows 7

  * I have installed and uninstalled the printer a couple of different

  1. With the help of the HP Officejet Full Feature software and driver http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-6500-All-in-One-Printer-series---E709/3...
  2. Using a detection printer 10 Windows "add a printer".

  The results are the same.

  • Never test pages print (no reaction from the printer at all)
  • Printing and scanning doctor detects the printer and all the controls are ok.  Test page does not work, but it will print an internal test page

  Another symptom, if I right click on the printer icon and select "Printer Preferences", I get a windows error window:

  "Address of the 0x5d4982eb function caused a protection fault.  (exception code 0 x 0000005)  Some or all property pages are not displayed. »

  Hi @jhrhilltop,

  Welcome to the Forums of HP Support! I read your post and see that you cannot print after you install the printer on Windows 10. I will definitely do my best to help you. If this helps you to find a solution, please click on the button "Accept as Solution" down below in this message. If you want to say thanks for my effort to help, click on the 'Thumbs Up' to give me a Kudos.

  It does not resemble drivers for the printer installed correctly.

  Run all the updates of Windows on the computer.

  I would say to uninstall the printer software. Unlock the hidden administrator account, then install the printer on this account:

  Note: Do not connect the USB cable until you are prompted during the installation.
  Go to your Start menu and in the box "search programs and files", type CMD.
  CMD will fill as an option to search above, just right-click on it and "run as Administrator".
  Once opens in CMD (command prompt), type net user administrator / Active: Yes and press ENTER.
  Then, close CMD and then restart your computer.
  When your computer is on the newspaper in the new account which should show. It will be called Administrator and will not have a password on it.
  If your computer automatically connects to your account after reboot than to go to your Start menu, click the arrow next to 'shutdown' and choose 'change user '. Now log on to the administrator account, that we have just released.
  Under the administrator account, install the printer software.
  Test the printer.
  To disable the Admin account start at step 1 and type net user administrator / active: No..

  Test the printer.

  Please let me know the result and if there is anything else I can help you. Thank you.

• Scan with a 'damaged' with Officejet 6500 e709n printhead?

  My Officejet 6500 e709n appeared to run out of ink last week.  I have replaced the ink cartridge and immediately got an error message on the printhead being incompatible or damaged.  I went through a number of steps, including the print head cleaning, troubleshooting, which wasn't very dirty because it was only the 3rd ink cartridge I had ever installed.  I also tried 3 different types of resets.  I was also told that a replacement print head is not available.  If the printer has been declared unsalvagable.  I hope that I could at least use the scanner to scan a photo and save it on my computer (Windows 7 Home Premium, service pack 1).  Is this possible or is the 6500 not capable of this?

  hiker1659,

  The printer checks the printheads during initialization of the market.  If the print subsystem is not functional, the scanner does not work.  Sorry!

  Troy

• HP Officejet 6500 E709n: HP Officejet 6500 E709n hangs with mac (Mavericks) when you try to save changes to scan destination

  HP Officejet 6500 E709n hangs with Mac (Mavericks) when you try to save changes to scan destination. That's all!

  What is the problem of HP?

  Hello

  What application you want to scan to?

  Try to install the HP Easy Scan software, it will be installed in the Applications folder:

  https://iTunes.Apple.com/us/app/HP-easy-scan/id967004861?MT=12

  You see a difference using?

• OfficeJet 6500 E709n driver download for Windows 7

  I tried to download the drivers for the Officejet 6500 E709n on 32-bit and Windows 7 64.  After the download is complete the download box disappears and there is no record of driver download or can I find it in my programs or search for files.  Have I missed something obvious in my download?  My current cd is only good up to Windows Vista, and I'll try to find a way to work with the feature my printer wireless.  Any help would be greatly appreciated.

  Thank you

  By trial and error, I have solved my problem.  I tried to download again with the 32-bit version for Windows 7 and before you click on 'Run' on the download screen, I've saved a copy on my desk and then begins to download.  Once the download is complete, he used the file from my desktop to install the driver on my computer.  During the installation process, the software removes the printer from your list (or network) printers.  After you install the driver, I then went and found the printer through the tab my devices and printers, by clicking on "add a printer".  The computer does the rest in regard to installing and making it my default printer.  I hope this help anyone who can run in the same situation.

• OfficeJet 6500 E709n: Officejet 6500 E709n - 10 Windows - printer automatically a 'break '.

  I had my Officejet 6500 E709n for about 4 + years and use it wireless network with my network router. I upgraded my laptop (Toshiba Satellite) (as of December 2014) 8.1 to win to win 10 this week. The upgrade itself went smooth but I had to update the driver from the HP website. Now, I noticed that when I take my Windows logon, I see a pop-up that my HP printer is paused. I noticed it first last night and again this morning. What gives? I thought about posting this here, first to check if anyone else has noticed this.

  Thanks Waterboy71! Strangely, when I rebooted after posting my question, I don't see the message "Paused". Very strange.

• OfficeJet 6500 E709n - 8 64-bit Windows cannot run Solution Center after installation

  Hello

  I use a laptop Sony Viao 64 bit of Windows 8.0 with all the updates of operating system applied.

  I have run the following program program, which is for the HP Officejet 6500 E709n printer all-in-one running on an internal wireless network.

  Hello

  I reinstalled and it works now. In fact, I've upgraded to 8.1 Windows before doing this.

  Thanks for your help.

  N

• HP officejet 6500 e709n NOT connected via usb to a pc running windows xp

  I have a hp officejet 6500 e709n connected via usb to a pc running windows xp.  It has stopped printing.  I tried to uninstall and reinstall the printer software.  Now, when you try to install, I get the screen of "connect your device now' which indicates that the printer is not connected.  I've tried different USB ports on the pc with the same result.  Has anyone else encountered this situation?

  Uninstalled and reinstalled several times and finally got running again.  This can be closed.

• analyze error 1706 with Officejet 6500 E709n - menu

  Dell Inspiron 530, Windows XP SP3.  OfficeJet 6500 E709n.  I just reinstalled the drivers due to a hard drive problem.  When I select scan document from the Solution Center, I get the message: "Please wait while Windows configures scan. The feature you are trying to use is on a CD-ROM or another removable disk that is not available. "I installed the software from a download from the HP site, not a disc.  I leave this message and I get: "error 1706.  valid any source not found for the Scan product.  Windows install cannot continue. "If I have to cancel several times out of these error messages, the menu scan document comes finally to the top, and the scan function to work properly.

  Any suggestions?

  Steve

  Hello Steveb72

  Files in 7z folder mentioned, is what was extracted from the installer that you downloaded. You are able to indicate the installation prompt to the temporary folder?

  I suggest to do the following:

  Follow the steps below to clean the software, and then reinstall the printer. These instructions may be similar to what you have already done but are more complete and includes the following steps to remove all temporary files to make sure that nothing interferes with the installation.
  1. open %Temp% and delete all the files in this folder. There may be some files that may still be in use, and you can ignore these files.
  2 download the full feature software and drivers

  OfficeJet 6500 E709n Full Feature software (XP)

  3. double-click on the downloaded file to extract the files
  4. once the software install window press Cancel or Exit to close the Setup program
  5. type % temp % in the field run or search programs and files.
  6 find the starting with 7z folder (example: 7zS2356)
  7. right click on 7z file and choose copy
  8. close the window by %temp% and then right click in the middle of your desktop and choose Paste
  9 open the 7z folder
  10 open the Util folder
  11 open the CCC folder
  12 run the Uninstall_L4 and then follow the instructions on the screen to remove the software.
  13. when the software has been removed, restart your computer
  14. run the Accessories\ System Tools Disk Cleanup
  15 open the 7z desktop folder and run the setup.exe file to reinstall the printer.
  I would like to know if you still have the same issues?

• HP Officejet 6500 E709n prints pink white and sometimes so black printing is selected

  Original title: HP Officejet 6500 E709n series

  Cannot print copies or faxes. Pages come in a pink or white light when you try to copy in black. I did a restore point back a week before it started. Has not fixed the problem.

  Hello

  1. which version of the operating system are you using?

  2 did you do changes on the computer before the show?

  Method 1:

  Try the HP Print and Scan doctor.

  See the following site:

  http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&dlc=en&docname=c03286146.

  Method 2:

  See the following site:

  Printer in Windows problems

  http://windows.microsoft.com/en-US/windows/help/printer-problems-in-windows.

  To install the latest drivers, download the utility software to remove the HP software and then install the most recent drivers.

  Step 1:

  Download the utility software on the site mentioned below:

  http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3795406#N397.

  Step 2:

  You can download the driver from the below website:

  32 bits:

  http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4062&lc=en&cc=us&dlc=en&sw_lang=&product=3795406#N203.

  64 bit:

  http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=4063&lc=en&cc=us&dlc=en&sw_lang=&product=3795406.

  Method 3:

  I suggest you to see the site mentioned below:

  Choose printing options

  http://windows.microsoft.com/en-US/windows7/Choosing-print-options.

  If the problem persists, I'd say you can get a HP support support forums listed below:

  http://h30434.www3.hp.com/t5/Other-Printing-Questions/bd-p/Printing.

• Install HP Officejet 6500 E709n failure - can't see the printer on the network

  My HP Officejet 6500 E709n refuses to acknowledge that he is already on the network a specific IP address and used by other computers in my house. How can I get this software install to work?  I have to let Windows 7 install its own version, which worked (sort of).  I prefer having the center of solutions for scanning, but the HP install software (full version), in contrast to the MS Windows 7 software, can't find the printer on the network, even when I give the software the exact IP address.

  (Yes, I uninstalled all the pieces I had to uninstall in Control Panel by the NSB instructions re-re-re-install software page.)

  Hi rchimes,

  Thank you for the update. If you are unable to get the problem solved after using the doctor print and Scan follow the steps to scrub the software on the computer and then reinstall it.

  First step: clear temp directory

  1. tap folder in the race or search programs and files of field

  2 Select all the files in this folder, and then press the delete key to remove. If you receive a message that the file is in use, you will need to ignore this file (s).

  3. proceed to step 2 below

  Second step: downloaded and extracted to your system:

  1 download the drivers and full software features

  http://h10025.www1.HP.com/ewfrf/WC/softwareDownloadIndex?softwareitem=MP-77752-2&CC=US&DLC=en&LC=en&os=4063&Product=3795406&sw_lang=

  2. once the download is complete, double-click the file to extract the software.

  3. when the installation window opens, press the Cancel button to stop the installation

  4. tap folder in the race or search programs and files of field

  5. Locate and open the folder starting with 7z (example: 7zS2356)

  6. right click on the folder and select copy

  7. close this window and all open windows, and then in the Middle the desktop right click your mouse and select Paste. This will move the 7z folder on your desktop.

  8 open the 7z, that you just copied on your desktop

  9 open the Util folder

  10 open the CCC folder

  11 start the uninstall_L4

  12. once the uninstall is complete, restart the computer

  13. run disk cleanup from the tools Accessories\ system under all programs folder

  14. download and install the latest version of Adobe flash player

  http://www.Adobe.com/support/flashplayer/downloads.html

  15 open the 7z folder and then double-click the Setup.exe file that will be towards the bottom of the open window. Follow the instructions on the screen to reinstall your printer.

  Let me know what you find?

• HP Officejet 6500 E709n

  I am running Windows 7 Home Premium on an HP Pavilion Slimline with a HP Officejet 6500 E709n wireless printer.  Windows updates were installed and security software is in place.  System has been scanned for viruses and malware and detected no cases.

  Whenever I have re-start, the system attempts to update the printer driver.  Whenever he fails.

  When I checked the printer manually, it has a functional driver and I can print with it.

  I looked in Device Manager and found the printer listed under other devices.  Instead of one entry, there are seven pages of the same printer in the list, each time with an exclamation mark next to it, indicating a problem.  I think whenever I have re-boot and it does not find the driver, it could create another entry.  I was not able to remove these entries.  I tried to delete the printer, uninstall the printer and related software, running CC cleaner and system mechanic, but I was not able to clear these entries redundant printer or to stop the attempt to update autopilot that occurs after re-booting.  I appreciate any suggestions to fix this problem.  Thank you!

  Hi there @Renwal2014

  I just sent you a private message. If you are unsure how to check your messages on the forum this post, has instructions.

  See you soon

• HP Officejet 6500 E709n: HP 6500 E709n software available many ways, seen on the network, but not added as printer

  I'm having trouble with my

  HP OfficeJet 6500 E709N

  With windows 7 home

  on the wireless network with WEP.

  I downloaded the complete solution (more than 200 MB),
  and installed it. Add a device. On network printers "found."
  It is listed. I insist on the printer, then.

  Run Network Diagnostics, going to Printer Set up,
  Detects the printer (to about 42%), "printer setup does not.

  Retry - same thing.

  Use 'HP printer install wizard for Windows' flashes my printer, and
  a for a second progress bar, then shows: 'your download has been cancelled ".

  Retry, it repeats.

  Use HP Print and Scan Doctor 4.6, product selected HP OfficeJet 6500 E709n,.
  "The comprehensive software solution is not installed on your computer", press "Install Software"
  get flash progress bar, then "failed download."

  Thank you for advice or URL addresses of the software I need in the installers.

  Hey @westmj,

  I have another idea to work around the error "printer installation failed. Can I please you try the following steps.

  1. run the installer as per normal

  2. When you get the error message after your network printer has been detected, you should be able to select 'Next' to continue the installation

  3. Once installation is complete the 'Add a device' icon should be on your desktop

  4. click on the Start menu

  5. Select the devices and printers

  6. in the devices window and printers, if you see your HP Officejet please right click and select 'remove an instrument' or 'Remove'.

  7 click on any device in devices and printers under printers and faxes section just to highlight. Click the print server properties above. Click the drivers tab.

  

  8 search for the driver for the HP Officejet 6500 series. If you select it and click delete at the bottom. In the window Remove Driver and package select Remove Driver only. Click OK. Finally, click apply and then OK in the print server properties window.

  

  9. on the computer desktop, click on the link Add a device that was placed there by the installer.

  10. Please follow the instructions on the screen to install your printer on a network.

  Please let me know if this procedure works for you. Fingers crossed!