Windows 8 media for portable computer with Windows 7

Hello

One of my clients recently bought a laptop HP 250 G2.

It was preloaded with Windows 7 Pro, but clearly indicated on the box that it was also supplied with Windows 8 media, although she was allowed only for one at a time.

I did the recovery DVDs which would probably be re - install Windows 7 pro, if used.

There is no DVD of Windows provided in box 8. How are they obtained? The supplier told me to contact HP, because they do not know the answer.

I can provide supplier and order details if requested.

Thank you very much, Andy

Andy,

Welcome to the HP Forum.

You will need to speak directly to HP - we are a personal forum community.  HP provides administration and services of moderation only; they are not here in an official capacity.

When you call, try Post sales or something similar in the menu.  You don't want to end up with Technical Support - you will just get bounced since this isn't a technical problem any.  The same warranty services could be better than technical support, you need to get your hands on a person "live" from the beginning to explain what you need so you can be transmitted.

If you are the US or Canada, you may be able to handle this by CAT - there is little or no waiting like this.  I don't know the extent to which they are able to manage this kind of investigation; I think it would be worth the time to ask the question if the phone lines are too uptight.

Have all your loan documents.

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