Windows 8 print queue

How can I cancel a print job in windows 8? I tried the HP 5500 console but the work is still there (being eliminated for a long time now). Turned off the printer and the work is still in the queue.

Hello

This problem may occur because of services due to system files or print settings.

I would suggest trying the following steps and check if it helps.

a. the key press Windows + R and type services.msc in the search field and press to enter.
b. the Services listed, stop the print spooler service.
(c) in Windows Explorer, navigate to the folder below and open the PRINTERS.
C:\Windows\system32\spool\PRINTERS
d. click on continue or Yes (if prompted by UAC) to approve the opening of the PRINTERS folder.
e. remove all files in the PRINTERS folder, until it is empty, and then close Windows Explorer.
Note: DO NOT DELETE the PRINTERS folder itself. Don't delete its content.
f. open Services, and then start the print spooler service.

Refer to the steps in the following Microsoft article:

Solve printer problems: http://windows.microsoft.com/en-US/windows/printer-problems-in-windows-help#fix-printer-problems=windows-8&v1h=win8tab1&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Keep us informed on the status of the issue.

Tags: Windows

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