Windows 8 stuck on reboot

I bought an Asus laptop only 3 weeks ago. Tried to open the pdf with Adobe reader. Computer froze. Tried to restart and now its stuck on the blue screen restart. Tried to turn it off and then giving him the power. No change, just a reboot screen. Have you tried the "windows + Q", "" windows + R ", etc.." Nothing. Any ideas?

My new laptop is now a $ 500 paper weight. I was starting to like windows 8 and now I am very sorry that I don't have to buy a Mac.

Hi Quenton,

Welcome to the Microsoft Community and thanks for posting the question. I see that you are unable to access the desktop screen. Let me help you with the issue.

1. what security software isinstalled?

I suggest you to refer to this article to check if this help.

Windows hangs or freezes: http://support.microsoft.com/kb/2681286

I hope the step preceding helps. If you need further assistance on this particular issue or any other related issue Windows let us know and we will be happy to help you.

Thank you.

Tags: Windows

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