Windows 8 will not start black screen.

It has been three days, I've tried everything I can find. I start my computer, I see the screen with the icon where you sigh, it loads and I get a black screen with a mobile cursor.

Any help I see is to go to this or that on desktop and run everything that... I CAN'T go to my office. I can't start a backup drive (managed to get a copy, because the computer did not come with one) without getting through desktop Start menu. I can't do it in safe mode without going through the menu through my office... What am I supposed to do when ALL I get is a black screen? No amount of ctrl + alt + del or restart lead me anywhere I try to reboot and I'm frozen on a blue screen that says loading. I hard reboot and I'm back to the black screen.
I would just reinstall, but the computer came preloaded so I don't have the keys.
Someone help me please!
F8 and all other combos keys that I found online, do nothing, pull up no menus, still called gateway and they said tapping deletes during the power upward would pull up the menu bridge... nothing.

Well, I discovered something that many people do not know apparently. I called gateway and he was telling me what to do, get a crazy thought I was doing it wrong. All I had to do was press DELETE to get their menu upwards, but every time I did it I did have 'no signal' on my screen. After a huge clothing "Yes, my screen is plugged! When I don't type at least something shows to the top, etc etc... "he gave up and told me to drop it.

What I realized: you can't get through all the menus with a connected graph card. I don't know why I didn't think, in retrospect, that should be obvious, at least to a person in the forums help much, I went.
If you have a similar problem make sure that you are using onboard graphics (which means completely disconnect all other cards manually). Only then can come bios.
Arrived, made a fast start, has managed to get malwarebytes running and had 11 malicious files. How my boyfriend or I took those up is still a mystery, it's funny I did some quick tests every morning and they come clean. Guess I have to do a full analysis more often.

Tags: Windows

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    Visit our Microsoft answers feedback Forum and let us know what you think.

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    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

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