Windows backup default - Eventvwr shows error on \Device\Ide\IdePort0 controller

Hello

I'm at my wits end. I got the error 0 x 81000037 when you run backups windows recently. I am backing up to an external USB drive.

I went through the entire analysis point fix, I run scans antivirus complete and deleted all quarantines and I have now deleted all audio-visual products. I tried to back up selected folders, clean boots and I'm still not able to run a backup. However, I'm now not only this error code, but others.

Looking at the event viewer, it seems that each backup error is preceded by 11 on atapi event: «the pilot detected an error on \Device\Ide\IdePort0 controller»

I don't know what it is, but I wonder if this is what is at the origin of the problems, and if so, is this a problem with the external USB HARD drive or internal one.

Can anyone help? I'm desperate to save my files.

Hello

You might face this question when the competent services for backup are not running, you can also face this question when the chipset drivers are corrupt. Make sure you don't have any other external device connected to your computer outside of the mouse and keyboard. I suggest you to make sure that the following services are running and set to automatic.

Shadow copy volume

  • Windows backup service
  • Engine block of backup Service level
  • Windows event log
  • Task Scheduler
  • Click Start, click in the start, Search , type services.mscand then press enter and then check the benefits described above, one by one.
  • You can follow the steps in the link below and check if it helps you.
  • Windows backup or restore 0 x 80070001, 0 x 81000037 or 0 x 80070003 errors
  • http://support.Microsoft.com/kb/973455

You can also consult the steps proposed by Stephanie Podder dated 8 June 2013 , the link given below.

http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/event-ID-11-source-ATAPI-the-driver-detected-a/1c45a710-596f-468C-970D-74858d0a96b6

Let us know if you need additional help from us.

Tags: Windows

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