Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) - Windows 7

my cd/dvd drive does not work... fix it does not recognize that I have even one?

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Hi Michelle,

What is the brand and model of the computer?

A registry problem was detected. This can occur when more than one service is defined for a device, if there is a failure at the opening of the service registry entry, or if the driver name cannot be obtained from the service registry entry.

We will analyze and identify the cause of the problem.

Method 1:

You can run the hardware troubleshooter and check.

Reference:

Open the hardware and devices Troubleshooter

http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

Method 2:

I suggest you perform the steps described in the article:

Your CD or DVD drive is missing or is not recognized by Windows or other programs
http://support.Microsoft.com/kb/982116

You can run the FIXIT or you can try the manual steps and check.

To do: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

Back up the registry

http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry

Hope this information helps. Response with status so that we can help you.

Tags: Windows

Similar Questions

  • Cannot start this hardware device because its information for configuration (in the registry) is incomplete or damaged (code 19) HELP Please!

    Hello, I did all THE steps mentioned above, and I still can't get it to work. I tried to uninstall the driver and then reinstalled, tried the Mr. Fix it - will work with windows 7, it says. I tried to restart my computer. The message I get is;
    Problem with your CD/DVD-Rom drive
    Cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged (code 19)
    I don't know what else to do, can anyone please give me instructions step by step what I need to do please and thank YOU!

    Hello

    1. Have you recently installed the CD/DVD drive?
    2. Are you aware of any changes made to your computer before this problem?

    A Code 19 error is caused by one or several problems with parts of the Windows registry that contains the driver and other information on the specific hardware device.

    Check the status of the device should be the first line of conduct, if you suspect that a particular device that is causing a problem, or if the device in Device Manager is marked with a yellow exclamation point.  It is also possible that the device is not compatible with this version of Windows.

    Below the thread responds to the question. I suggest you follow the instructions in the thread to solve the problem:

    http://answers.Microsoft.com/en-us/Windows/Forum/Windows_7-hardware/code-19-configuration-information-in-the-registy/80fa904a-7ceb-4533-A8A7-6a91040e283a

    Note:

    Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base: 322756 (http://support.Microsoft.com/kb/322756/fr/ )

    How to back up and restore the registry in Windows

    It will be useful.

  • mouse works does not, his hang.its showing me the error like this. "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged (code 19).

    I recently installed a graphics card for GTA 4, his work properly.bt yesterday my screen crashed it mean clear.when I started in safe mode then it is appeared correct.afterwords all of a sudden my mouse kick & stopped then I uninstalled graphic card.cause of this my connection net failed.plz help me & give me good solution.i have window xp.

    Hi DineshKaria,

    This can occur when more than one service is defined for a device, if there is a failure opening the service subkey, or if the driver name cannot be obtained from the service subkey.
     
    Follow the suggestion in the article given below for code 19 and check if the problem is resolved.
     
    Additional reference on:
  • DVD/CD Rom error: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19).

    Original title: CD-ROM/DVD-Rom problems

    My CD-ROM/DVD-Rom drive does not work when I check the system, I get the following message "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19). "How to solve this problem?  Thank you in advance.

    Try following the steps under "Windows 7 or Windows Vista" in the MS KB article:

    http://support.Microsoft.com/kb/982116

    These measures, to remove the UpperFilters and LowerFilters, values if they exist, in the registry key named can help.

    Create a System Restore Point beforehand and restart the computer later.

  • HL-DT-ST DVDRAM GSA - T10N ATA Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    Hello

    My DVD/RW drive stopped responding on my Acer Aspire laptop computer 4510Z I checked the Device Manager which is gives the following error message:

    Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available.

    I solve this error so far achieved the following without success:

    -Checked for solutions using the button below the error message
    -Scanned for hardware changes
    -Used Microsoft Automated Troubleshooting Service (SMAT)
    -Created the cdfix.reg file, it has added to the registry and restarted the computer

    I would be so gratefull for any help anyone can offer.

    Darylandgoats

    Hello

    I oddly found the solution to my problem while browsing through the suggestions of SpritX at the following link: http://forums.techarena.in/vista-help/771598.htm

    Here is the solution I implemented and now my drive works perfectly:

    RESOLUTION
    Warning serious problems might occur if you modify the registry incorrectly by using the registry editor or by using another method. These problems may require that you reinstall the operating system. Microsoft cannot guarantee that these problems can be solved. Modify the registry at your own risk.

    To resolve this problem, remove the affected filter drivers. To do this, follow these steps: 1. Click Start, type regedit in the search box, and then click regedit in the list programs.

    If you are prompted for an administrator password or a confirmation, type your password, or click on continue.
    2. Locate and then click the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Contro l\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
    Be careful it can be many instances of the registry subkey that is mentioned in step 2. You must ensure that you are in the appropriate registry subkey before modifying the UpperFilters and LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the default data value is the CD-ROM/DVD-ROM and the class data value is CDROM.
    3. in the right pane, click UpperFilters, and then click on remove.
    4. click on Yes to confirm the deletion of the UpperFilters registry entry.
    5. in the right pane, click LowerFilters, and then click on remove.
    6. click on Yes to confirm the deletion of the LowerFilters registry entry.
    7. exit the registry editor and then restart the computer.
    Note When you delete the UpperFilters registry entry and the LowerFilters registry entry, you may lose functionality in certain programs such as CD recording programs. In this scenario, you must reinstall all of the programs involved. If the problem persists, contact the program vendor to determine if an update is available for the program.

    For information about how to contact computer software vendors, click the number in the following list to view the article in the Microsoft Knowledge Base:
    65416 (http://support.microsoft.com/kb/65416/) hardware and software contact information, A - K

    60781 (http://support.microsoft.com/kb/60781/) hardware and software details, L.-P.

    60782 (http://support.microsoft.com/kb/60782/) hardware and software contact information, Q - Z

    Thank you!

  • Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    My DVD RW drive, Optiarc AD7530B has stopped working. I get this error message in Device Manager:

    "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    Click on 'Search for solutions' to send data about this device to Microsoft and to see if there is a solution available. »

    Verification of the solution does not anywhere - thanks Microsoft!

    Anyone know if there is a resolution to this?  The car was working fine so it must be one of these "Windows Updates" which does its magic.

    Hello

    Check these for the good info on CD/DVD - maybe someone with the same unit can give you all the
    correct the registry settings to try. And the drive could be bad.

    CD/DVD units
    http://www.myce.com/storage/

    Forums - a lot of expert real help
    http://Club.myce.com/
    I hope this helps.
    Rob - bicycle - Mark Twain said it is good.

  • Error message: "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged" and dvd burner does not

    Original title: dvd burner does not work can not load the driver

    I get this message "windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged.

    Can someone help me?

    Hi Garry_x,

    1. were you able to use the DVD burner before with no problems?

    2. you remember to make changes to the computer recently?

    This can occur when more than one service is defined for a device, if there is a failure at the opening of the service registry entry, or if the driver name cannot be obtained from the service registry entry.

    You can check out the following link and check for the resolution:

    http://TechNet.Microsoft.com/en-us/library/cc772156 (WS.10) .aspx

    You can also read the following article and check if it helps:

    Your CD or DVD drive is missing or is not recognized by Windows or other programs

    http://support.Microsoft.com/kb/982116

    Hope this information is useful.

  • Error: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19).

    Original title:

    Windows 7 no sound at all

    Hello

    I would like to ask help for Win 7 problem 'No audio '.

    I have a Win 7 64-bit Professional desktop PC. It has a motherboard Asus P5Q - EM.
    Previously, everything worked very well over a year, but now there is no sound at all. I see a little red x in addition to the speacer icon.

    I got a craphics card problem and it has been replaced, and shortly after, I didn't notice that no audio problem.

    First of all, I tried to fix the external audio card drivers - no help. Then I thought to use the motherboard
    audio only and removed the external audio card. I have cheked Bios that there is audio compatible motherboard.
    Windows Manager device shows Audio Realtek High Definetion. (Once I reinstalled externally
    audio card, but did not get it to work and I deleted again and focused on getting the Audio motherboard
    work.)

    Through the Device Manager, I uninstalled the device Audio from Realtek motherboard and all other audio related devices and start the PC.
    After you start Windows 7 detects audio devices well and tries to install the drivers but still said the driver installation failed.

    I also used the troubleshooter in Windows 7. According to the material and audio, I clicked on the audio playback troubleshooting. The system has tried to install the drivers, but all have failed in similar way as after rebootig.

    When I go to see the Audio the Realtek High Defenetion properties, it says:
    Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    I downloaded the latest drivers (some 54 Mb file called: 64bit_Vista_Win7_R267) Realtek www-site and run it, but no help. Same problem - no sound at all.

    If I run application system information and go to the "components" > "Problem Devices", it is said Realtek High Definition Audio, error code: failure using the VxD loader. It is also noted on the VAN Miniport (IKEv2), error code: this device does not work properly because Windows cannot load the drivers required for this device.

    I also unplug the beam of the motherboard front audio jack. I thought it may create a connector related issues, but he did not make a difference.

    If I ask the system to update the driver using Device Manager, it says that the piloted is up-to-date.

    I checked the details Realteck Sound Device in the Device Manager and it says under the number "Problem code" 13.

    Also other devices under device 'Video controls and sound game' managers do not work. I uninstalled all the. After reboot Windows 7 detects all the. Win 7 tries to install the drivers, but always fails and yellow! singing appears next to all devices.

    Under the NIC in Device Manager there is another device with the yellow! sign as well. The WAN Miniport (IKE v2). I don't know if it has something to do with this audio problem? Win 7 detects it as well after uninstalling and tries to install drivers after the start, but is also always fails.

    Now, I'm confused and I don't know if the problem is really in the Windows registry database? What is error code 13 of Realtek Audio device and what is actually the VxD loader problem?

    I'm completely lost on how to proceed with this problem.

    Can someone give advice on how to continue with this question...

    Tomppa

    I plugged the the hardware id in the Microsoft Update Catalog and the device is identified as a C-Media CMI8738/C3DX PCI Audio Device but there only Windows 2000/XP drivers available through Windows Update (you need to install the ActiveX control to view and download the drivers):

    http://catalog.update.Microsoft.com/v7/site/search.aspx?q=PCI%5CVEN_13F6%26DEV_0111%26SUBSYS_011113F6%26REV_10

    Connect the hardware id PCIDatabase provides a link to C-Media (one-third to the bottom - device ID 0 x 0111):

    http://www.PCIDatabase.com/vendor_details.php?id=376

    However there are a of the drivers mentioned in the following link that can run, and I suggest to try:

    http://www.SevenForums.com/sound-audio/9824-c-media-Freezy-my-PC.html

    The driver is the "Striker 7.1 pilot" (striker81742.zip) in the following link:

    http://www.htomega.com/downloads.html

    An in these drivers .inf file has an id of material corresponding to your device.

    I recommend the creation of a System Restore Point before trying new drivers.

  • error on my dvd windows can't read the dvd, and the answer is: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    I have an error on my windows dvd cannot read dvd and the answer is: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    can you help me please

    Thank you

    If you are uncomfortable with the use of the registry, try this

  • Error Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) Cannot read CD/DVD

    Original title: Acer laptop DVD drive missing

    Hello

    I have an Acer Aspire 5740 G computer laptop running Windows 7. When I tried to play a movie today, it did not work. The green light on the drive of CD flashed several times then stopped and all was silent. I opened my computer and saw that the CD/DVD drive wasn't listening it. I then opened by Device Manager and the two things under CD-ROM/DVD-ROM readers had a yellow triangle and an exclamation point on them.
    One thing has been called; SVI 2ZGTAB8HQ7G5 SCSI CdRom Device
    The other thing was called; TSST Corp CDDVDW TS-L633C
    I clicked on both and saw the message; "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) »
    The last time I used the CD player a burn a disc over a month. I used Microsoft Fix It but it says to remove the drive and plug it in somewhere else, and I can't really do this because it's the only drive on the laptop and I'm worried I might break if I go out there with force. Can someone help me? I would really appreciate it.

    Hello

    1. what Microsoft FIXIT did you use exactly?

    2 did you a recent software or changes to the material on the computer?

    I suggest you try the steps mentioned below.

    Method 1: Open the hardware and devices Troubleshooter

    http://Windows.Microsoft.com/en-us/Windows7/open-the-hardware-and-devices-Troubleshooter

    Method 2:

    I also suggest you run the FIXIT from the link below and.

    Hardware devices do not work or are not detected in Windows

    http://support.Microsoft.com/mats/hardware_device_problems/

    Method 3:

    Your CD or DVD drive is missing or is not recognized by Windows or other programs

    http://support.Microsoft.com/kb/982116

    You can run the FIXIT or you can try the manual steps and check.

    To do: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:

    Back up the registry

    http://Windows.Microsoft.com/en-us/Windows7/back-up-the-registry

    Method 4:

    Re-install the drivers DVD

    Completely uninstall the DVD drivers from Device Manager, and then install the latest drivers for your computer.

    Open the Device Manager.

    Once the drivers are completely uninstalled, download the latest drivers from the manufacturer of the computer.

    http://support.Acer.com/us/en/product/default.aspx?tab=1&modelId=1878

    Hope this helps and keep us posted.

  • HL-DT-ST DVDRAM GT80N "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    I ran provided patches I've uninstalled and restarted. Attempted to update the drivers. I can not get my DVD/ROM to work I have a Toshiba Satellite S855 S5381

    "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) »

    HL-DT-ST DVDRAM GT80N

    I have windows 8

    How can I erase my registry and start all over again? What exactly I'm looking for?  I found a post for the same problem on a different model, but I can not located what was discussed.   My computer has been used since the beginning of February.  I need to install programs and others.

    I have fished all day found this and it fixed it!

    http://support.Microsoft.com/mats/hardware_device_problems

    Thank you for your help :)

  • DVD is not accessible? Device status: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    The DVD (matshita dvd r) no longer under folders on the computer.

    Device status: Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    When I try to update the driver it says I already have the best driver.

    http://www.pchell.com/hardware/cd_drive_error_code_19.shtml

    In fact, it worked for me.

    Hello

    19 code means there is a driver conflict such as two devices attempt to use the same resources.

    Having too much CD/DVD programs can cause strange problems, especially if they load of parties
    themselves at the start because they will be competing for resources. This does not mean this problem
    has been caused by those, however, it is a possibility that and how much you
    have installed. Uninstall those that, like iTunes, Nero, and others who might be the cause of
    see if that helps.

    -Use and you need to use it again after trying the methods below.

    What happens if a device is not installed correctly? (Run the hardware and devices Troubleshooter)
    http://Windows.Microsoft.com/en-us/Windows-8/what-device-isn ' t-installed-correctly

    If the player comes with your computer to check with the manufacturer of support system. If it isn't check
    with the support of the creation of DVD.

    =====================================================

    From the desktop - WINDOWS key + D while on the screen start to access the desktop:

    WINDOWS key + X or build the mouse in the lower left corner right click and corner - command prompt (ADMIN)

    Enter it below (or COPY and PASTE):

    Reg.exe add "HKLM\System\CurrentControlSet\Services\atapi\Controller0" / f/v EnumDevice1 /t REG_DWORD /d 0x00000001

    RESET
    (from AtishayMSFT)

    ===================================================

    Follow these steps to remove corruption and missing/damaged file system repair or replacement.

    Starting from the command prompt from the desktop - Windows key + X - (Admin)

    SFC/scannow
    (space between C and /)

    Then run CheckDisk execution - chkdsk /r (the / r includes the parameter f controls)

    Windows key + X - command prompt (Admin)

    Chkdsk /r
    (space between the k and /)

    Or run CheckDisk in Windows 8:

    Improve performance by optimizing your hard drive - see "to repair a drive.
    http://Windows.Microsoft.com/en-us/Windows-8/improve-performance-optimizing-hard-drive

    --------------------------------

    Windows key + X - Control Panel

    Try this - Panel - Device Manager - CD/DVD - double-click the device - driver
    Tab: click on update drivers (this will probably do nothing) - then do a CLICK RIGHT to the road.
    UNINSTALL - REBOOT this will refresh the default driver stack

    ====================================================

    If necessary:

    Try to do a "Refresh your PC without affecting your files" (or modification of your personal data
    settings) or even a restore.

    Windows 8 includes special discount methods (keep files and settings) or a reset
    (new installation remove all).

    How to restore, refresh or reset your PC
    http://Windows.Microsoft.com/en-us/Windows-8/restore-refresh-reset-PC

    How to create a system image to refresh your PC in Windows 8
    http://support.Microsoft.com/kb/2748351

    How to update Windows 8
    http://www.eightforums.com/tutorials/2293-refresh-Windows-8-a.html

    How to reset Windows 8
    http://www.eightforums.com/tutorials/2302-reset-Windows-8-a.html

    =====================================

    Expert help with CD/DVD drive issues available here:

    Forums - a lot of expert real help
    http://Club.myce.com/

    CD/DVD units
    http://Club.myce.com/F61/

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" experience :="" bicycle="" -="" mark="" twain="" said="" it="">

  • USB 3 doesn't work does not Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    ASUS sabertooth z77 motherboard, bios updated. USB 2 USB 3 does not work. Have uninstalled root hubs that show problems and restarted the computer, do not solve the problem, still getting the "Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19) "message under properties. Specific location of the hub of the problem: ASMedia USB 3.0 eXtensible Host Controller - 0096 (Microsoft).

    Please notify. If it is a regedit fix, please help with details. Thank you!

    When I rebuilt my system, I went step by step in reinstalling the software.  I understand that better, my usb problems related to Asus motherboard utilities.  These are not entirely compatible Windows 8 and introduce problematic drivers.  Finished to start my Acronis True Image boot USB and backup of backup image of this morning.  Problem solved.

    Staying away the Asus utilities for now... btw, Asus technical support on my problems was totally useless, even if the code 19 errors point to hardware problems, which are covered by the guarantee.

    If you use the Asus utilities, you may be able to rebuilt without them...

  • Vista does not recognize my dvd ram drive, or a drive__Windows hard usb cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 19)

    Error message when you open Device Manager and clicking on the dvd player. Drive does not appear in the window 'computer '. Max_devices downloaded, but it couldn't fix the problem.

    Hello

    19 code means there is a driver conflict such as two devices attempt to use the same resources.

    Step 1: Please do all the same underneath if you did some before as is often total
    a process that solves the problem.

    Try this - Panel - Device Manager - CD/DVD - double click on the device - driver tab.
    Click on update drivers (this will probably do nothing) - RIGHT click ON the drive - uninstall.
    RESTART this will refresh the default driver stack. Even if the reader does not appear to continue
    below.

    Then, work your way through these - don't forget the drive might be bad, could be a coward
    cable or slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Try this fix manually if the Fixit 314060 does not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD or DVD drive is missing or is not recognized by Windows or other programs-
    a Mr Fixit
    http://support.Microsoft.com/kb/982116

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to
    for Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error in Windows
    Vista installation after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
    ends. Remove and replace, do not just tight. For laptops, you can often clean power and
    contacts data with a pencil eraser.

    Some DVD players do not use the Windows default drivers so check with the manufacturer of system and
    manufacturer of device to see if there is a firmware or drivers for your drive if necessary.

    ===============================

    Step 2: You have disc problems as the CD/DVD is actually 4 discs in 1 case (CD & DVD
    Burn and CD and DVD read). So it is not unusual for 1 or 2 operational so that other parts
    do it right.

    Did you follow the Troubleshooting Guide for the reader who still does not work? There are
    the entries in registry that the troubleshooter does not solve and those who "might" be the cause.

    Check with your Maker system and a device for the two possible firmware updates and
    the correct registry entries for your car.

    Here are the keys that I of course are those in question - for the subkeys of the CD/DVD drive
    as there will be other subkeys in these keys. Do not forget to ask specific keys involved as well as
    the parameters.

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Hardware Profiles\0001\System\CurrentControlSet\Enum\IDE

    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}

    -----------------------------------------------------------------------

    You can probably find more info here and maybe even the exact registry for your CD/DVD settings
    drive from someone with the same model.

    Forums - a lot of expert real help
    http://Club.myce.com/

    CD/DVD units
    http://www.myce.com/storage/

    Use DevManView to locate the CD/DVD in the registry (be careful and do a prior Restore Point)
    nothing change) - find the DevManView device and then make a right click on it free in RegEdit.

    DevManView - free - an alternative to the standard Windows Device Manager, which displays all the
    devices and their properties in flat table, instead of the tree viewer
    http://www.NirSoft.NET/utils/device_manager_view.html

    I hope this helps and happy holidays!

    Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

  • HL-DT-ST DVDRAM GH24NS07 ATA Windows cannot start this hardware device because its information of configuration (in the registry) is incomplete or damaged. (Code 39)

    See the question above.  Thank you for your help.

    Hello

    Code 39 means that the driver is corrupted or missing.

    Please make all below even if you have done some before as it is often the set of operations which solves
    the question.

    Try this - Panel - Device Manager - CD/DVD - double-click on the device - driver tab - click
    Update the drivers (this will probably do nothing) - then RIGHT click the drive - UNINSTALL - REBOOT
    This will refresh the default driver stack. Even if the reader does not appear to continue below.

    Then, work your way through these - don't forget the drive might be bad, could be a loose cable or
    slight corrosion on the contacts (usually for a laptop) and other issues.

    Your CD or DVD drive is missing or is not recognized by Windows or other programs
    http://support.microsoft.com/kb/314060 - a Mr Fixit

    Try this fix manually if the Fixit 314060 does not work
    http://www.pchell.com/hardware/cd_drive_error_code_39.shtml

    Your CD or DVD drive is missing or is not recognized by Windows or other programs-
    a Mr Fixit
    http://support.Microsoft.com/kb/982116

    The CD drive or the DVD drive does not work as expected on a computer that you upgraded to Windows Vista
    http://support.Microsoft.com/kb/929461

    When you insert a CD or a DVD, Windows Vista may not recognize the disc
    http://support.Microsoft.com/kb/939052

    Your CD or DVD drive cannot read or write media - A Mr Fixit
    http://support.Microsoft.com/GP/cd_dvd_drive_problems

    CD/DVD drive does not appear in Windows Vista, or you receive this error during the installation of Windows Vista after booting from the DVD (AHCI)
    http://support.Microsoft.com/kb/952951
    Drive CD - R or CD - RW Drive is not recognized as a recordable device
    http://support.Microsoft.com/kb/316529/

    Hardware devices not detected or not working - A Mr Fixit
    http://support.Microsoft.com/GP/hardware_device_problems

    Another possibility is that the cables are loose. Remove ALL power, then make sure that the cables in both
    ends. Remove and replace, do not just tight. For laptops, you can often clean power and
    contacts data with a pencil eraser.

    --------------------------------------------------------------

    Also check with your system manufacturer to see if there are any updated drivers for your DVD. Or even if it
    are you can reinstall the 'old'. Many use Windows default drivers however some special aura
    ones. Also check the website of the manufacturer of the car.

    Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
    http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

    I hope this helps.

    Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle=""><- mark="" twain="" said="" it="">

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