Windows Control Panel has stopped working and cannot read the CD

Original title: windows control panel has stopped working

When I went to install my Rosetta Stone program it showed Windows has stopped working and then installed the program and when I put the cd in my computer saids windows control panel has stopped working and cannot read the cd

Hello

You say "Control Panel has stopped working" or "Windows Explorer has stopped working"?

Follow the steps mentioned in the article below and check if that helps:

Start the computer in a clean boot state

Start your computer in a clean boot state, and check if your computer is able to read the CD. Start your computer in a clean boot state helps determine if third-party applications or startup items are causing the problem. If so, you need to maybe contact the manufacturer of the program for updates or uninstall and reinstall the program.

See the following article in the Microsoft KB for more information on how to solve a problem by performing a clean boot in Windows Vista or Windows 7:

How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

http://support.Microsoft.com/kb/929135

Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

Aziz Nadeem - Microsoft Support

[If this post was helpful, please click the button "Vote as helpful" (green triangle). If it can help solve your problem, click on the button 'Propose as answer' or 'mark as answer '. [By proposing / marking a post as answer or useful you help others find the answer more quickly.]

Tags: Windows

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