Windows could not complete the format (external hard drive)

I use windows 7 64 bit and my external hard drive crashed and has converted his car to RAW format rather than NTFS

I tried to solve the problem by changing the name of 'L' discs to other letters and retry the format without success

I also tried to use the disk management format and changed to an optimal device

And also I tried using diskpart.exe

This has not just to reformat the drive, so I can use it I do not have the information about this because it's still all on my computer any suggestions would be greatly appreciated

Hello
 

could a. you give us the exact error message and the error code, if any?
b. what commands did you tried the diskpart utility?
c. I recommend to do the full format rather than the quick and check.
d. also try to format the drive on another computer and check.

I recommend you to use the clean command to remove and format all partitions on the external hard drive and check. See the article below for more information.
A Description of the Diskpart command-line utility
(This article is valid for Windows 7 too.)
http://support.Microsoft.com/kb/300415
Note: Run the clean command, you delete the content and the partitions on the external hard drive.
 
For more information, refer to the article below.
Formatting disks and drives: frequently asked questions
http://Windows.Microsoft.com/en-us/Windows7/formatting-disks-and-drives-frequently-asked-questions
 
 
I hope this helps.

Thank you, and in what concerns:
Shekhar S - Microsoft technical support.

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Tags: Windows

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