Windows does not start after the most recent update

I have 64 bit Vista and Office 2007. There was a group of updates for the latter in February 2011. Something in here is stop Windows at the login screen. Workes mouse and keys stick, but it won't take me to the password screen. Only way to get around it was to go in safe mode and do a system restore to remove the updates. Any suggestions?

Applications, (Norton and McAfee) are notorious for not not upgrade (or uninstalling) itself.

[You may want to print these instructions for reference offline. If a step said to reboot, reboot.]

1. download the Norton Removal Tool, save it to your desktop: ftp://ftp.symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

2. close all open applications (that is, anything with an icon on the taskbar).

3. After completing some you have a copy of your handy product key, uninstall all Norton software (including LiveUpdate and everything Norton Add ons) via Control Panel | Programs | Uninstall a program (or Control Panel |) Programs and features, if you are using the classic view).

4 IMPORTANT! -Online activate Windows Firewall immediately after the restart.

NB: Now you're "working without a net": no to ANYTHING else online (e.g., navigation, reading e-mail, chat) until you have completed step #7 below!

5. right click on the file that you saved in step #1 above, and then select run as administrator.  DO TAP not your keyboard until the race ends, then restart.

6. do a clean install of Norton 360 2011 (using your product ID, if need be) & reboot. CF. http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20080514162318EN

NOTE: Do NOT activate or install additional modules of Norton (for example, Norton Anti-Phishing) immediately.

7. manually and repeatedly run LiveUpdate (Norton) until you get a prompt "no update more".

8 reset the advanced settings of the IE by http://windows.microsoft.com/en-US/windows7/Reset-Internet-Explorer-settings

9. open Internet Explorer (32-bit) only to http://support.microsoft.com/kb/971058 [ignore APPLIES to section] & run it in DEFAULT and modes difficulty then AGGRESSIVE. [1]

10. restart once again & test.

~~~~~~~~~~~~~~~~~~~~~~~~
[1] full Disclosure: the difficulty operating in AGGRESSIVE mode will remove your update history but not list the updates installed in Add/Remove Programs (Windows XP) or installed updates.

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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