Windows error messages install 1601 and 1635

My Gateway computer works very well except for all Microsoft Office like Word, Excel and Outlook programs.  My Quickbooks Easy Start is to have the same problems.  Until the 10/30 each of them worked well, too.  I did a big cleanup with my system Suite 9 Professional to get the PC to move faster on th 30 and after that I started to have a problem with the programs listed above, it seems that it was not installed for this user, but the installer is not able to install it for me.  I can open them, but they close after that Setup has failed.  I tried to open Word on Mode without failure and received the error 1601.  I tried to open Excel (in normal mode) with the same problems except that I got Windows Installer error 1635.
I've been on this site by following the advice.  I checked to see if my Installer is activated, it is.  I downloaded RegCure and used, cleaned my computer, it has not fixed the problem of Microsoft Windows.  I also downloaded another download on the same page as RegCure, but he would not complete the installation because I think that it is a Microsoft application.
I am also getting the message: "the Patch Package could not be opened. Verify that the Patch Package exists... Make sure it is a valid Windows Installer patch package"when I try to repair or reinstall Microsoft programs using the disc that came with the computer.  Whenever I use Microsoft Office Basic Edition 2003 (supplied with the computer) to reinstall or repair programs, I get the message, "this is not a gateway system.  I know me, because I told gateway right on my hard drive.
Help!  I am about at my wit's end!

Hi Johnna4001,

Please, try the following.

  1. Download, install and then run the Windows Installer CleanUp utility to remove the Windows Installer registry settings that are associated with your Office installation. The following file is available for download from the Microsoft Download Center:

    MSICUU2.exe (http://download.microsoft.com/download/e/9/d/e9d80355-7ab4-45b8-80e8-983a48d5e1bd/msicuu2.exe)

    For more information about how to download Microsoft Support files, click the number below to view the article in the Microsoft Knowledge Base:

    119591 (http://support.microsoft.com/kb/119591/) how to obtain Microsoft support files from online services

    Microsoft scanned this file for the virus. Microsoft used the most current virus detection software that was available on the date that the file was posted. The file is stored on secure servers that prevent any unauthorized in the file changes. If you are running Windows NT 4.0 or Microsoft Windows 2000, click the following link to download and install the Windows CleanUp utility.

  2. To use the Windows CleanUp utility, follow these steps:
    1. Click Start, point to programs, and then click Windows Installer Clean Up.
    2. Select the program you want to remove, and then click Remove.
    3. Click OK, and then click exit.

    For more information about how to download, install and use the Windows Installer CleanUp utility, click the number below to view the article in the Microsoft Knowledge Base:

290301 (http://support.microsoft.com/kb/290301/) Description of the Windows Install CleanUp
  • Run the Office Setup program to reinstall Office.

    Note Because the Windows Installer CleanUp utility removes Windows Installer-related registry settings and not the Office program files, ensure that you install Office in the same folder where it was originally installed to prevent duplication of files on your hard drive.

  • I hope this helps!

    Shawn - Support Engineer - MCP, MCDST
    Microsoft Answers Support Engineer
    Visit our Microsoft answers feedback Forum and let us know what you think

    Tags: Windows

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