Windows error system32\rtkrnlpa.exe. loading service pack 3 for windows xp

I get a windows/system32/rtkrnlpa.exe is open, or inuse by another application when I try to download service pack 3 on windows xp?

help please

Hello

1. have you connected external devices other than the keyboard and mouse?

2. what security software is installed on your computer?

I would suggest trying the following methods and check if it helps.

Method 1:

Disable temporarily the security software and then try to load Service pack 3 and check if the problem persists.

Follow the steps to temporarily disable the security software:

a. right click on icon antivirus on the left corner of the taskbar.

b. click Exit or settings and temporarily disable the security software.

Warning: If you need to temporarily disable the security software, you should reactivate as soon as you are finished. If you are connected to the Internet or a network, while your antivirus software is disabled, your computer is vulnerable to attacks.

Method 2:

Put the computer in a clean boot state, and then try to load Service Pack 3 and check if it works.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Note: once you have completed troubleshooting try the steps to configure Windows to use a Normal startup state.

See also the following Microsoft article.

http://Windows.Microsoft.com/en-us/Windows/help/learn-how-to-install-Windows-XP-Service-Pack-3-SP3

Hope the information is useful.

Tags: Windows

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