Windows Explorer crash exception c0000005

Similar Questions

• Whenever I try to access my folder 'video' Windows Explorer crashes.

  Original title: Windows Explorer: crash apps

  Whenever I try to access my "video" folder, it crashes:

  Problem event name: APPCRASH

  Application name: explorer.exe

  Application version: 6.0.6002.18005

  Application timestamp: 49e01da5

  Fault Module name: MSVCR80.dll

  Fault Module Version: 8.0.50727.4053

  Timestamp of Module error: 4a594c79

  Exception code: c0000005

  Exception offset: 0001513c

  The system version: 6.0.6002.2.2.0.768.3

  Locale ID: 1033

  Information additional 01:40 d 4

  More information 2: 4062ad41ec8067256aa4c5e2b56d3c79

  Information additional 03:40 d 4

  Additional information 4: 4062ad41ec8067256aa4c5e2b56d3c79

  When you open the video files that display thumbnails, the codec is used to create the thumbnail for the videos it decodes. A work around for this is to change the display of files of other tiles. You can try to reinstall your codecs or download other codecs, do a google search and download only from trusted sites. You might have added new video file formats, and you need the codec for this video format.

• Windows Explorer crashes constantly on the new Asus

  I bought a new X53SV-SX288V Asus with windows 7 64 bit on it and after installing some programs Windows Explorer crashes constantly for some reason any...

  I have restored the pc to factory a couple of times now, hoping it might fix the problem, but it is persistent...

  Windows Explorer crashes often and sometimes it seems that the problem has disappeared, but then it happens randomly. When I restart the Explorer usually just, it freezes again and gives me the same error permanently after each restart of Explorer... it just crashes, restarts, block immediately, restart and so on...

  I don't know what to do. I'm not much of a geek...

  The thing is, the problem occurs only after you have installed programs. Not directly after the time I restore settings, is probably not a hardware problem (I think).

  Still, I installed an antivirus before anything else.
  First of all, I tried Comodo several times. Then Avira. And now I'm with AVG. Thus, all the programs I download should be good.

  Side note: programs Evernote who install are all widely used programs like CCleaner, Skype, iTunes, Chrome,... All of their own websites, so I do not understand how they are the problem.

  Is it possible that this is a problem material, even when the problem occurs only after you have installed (well known) programs?

  How to fix this problem?

  Here is the message that comes up with the error:

  -----

  Description:

  Stopped working

  Signature of the problem:

  Problem event name: APPCRASH

  Application name: Explorer.EXE

  Application version: 6.1.7601.17567

  Application timestamp: 4d672ee4

  Fault Module name: ASUSWSShellExt64.dll

  Fault Module Version: 1.1.0.27

  Timestamp of Module error: 4c7f631d

  Exception code: c0000005

  Exception offset: 00000000000051da

  OS version: 6.1.7601.2.1.0.768.3

  Locale ID: 1043

  Read our privacy statement online:

  http://go.Microsoft.com/fwlink/?LinkId=104288&clcid=0x0409

  If the online privacy statement is not available, please read our offline privacy statement:

  C:\Windows\system32\en-US\erofflps.txt

  -----

  Just to follow up on the post of madtor.

  The shell extension which seems to be the cause of the accident is the ASUSWSShellExt64.dll:

  Fault Module name: ASUSWSShellExt64.dll

  Fault Module Version: 1.1.0.27

  The ASUSWSShellExt64.dll appears to be from ASUS WebStorage software.

  The same problem has been reported in the following link:

  http://Forum.asuswebstorage.com/showtopic.aspx?TopicId=205

  Try to update or if necessary, uninstall the software ASUS WebStorage.

• Windows Explorer crashes failed msvcr90.dll

  Friends

  I have this most annoying problem. It happens on my computer and the computer of a friend. I have Vista Pro 64 bit and my friend a Windows 7 Home Premium, also 64-bit.

  We both use the same two programs for a specific project, we want to do. A program is a data management program called FieldWorks, where export us the data in the format of LibreOffice. I think that this problem started during the installation of LibreOffice and then begins to export stuff in the program of FieldWorks.

  Very often, when we click on an exported file in .odt (LibreOffice) on the desktop, or simply click anywhere in a folder on the desktop, where we store .odt files, then immediately the Windows Explorer crashes with the following error message:

  Explorer Windows has stopped working. Windows can check online... Check online... The details of the problem are:

  Problem signature: problem event name: BEX64 Application name: the Explorer.EXE Application Version: 6.0.6002.18005 timestamp of the Application: 49e02a1e fault Module name: MSVCR90.dll fault Module Version: 9.0.30729.6161 fault Module Timestamp: 4dace4e7 Exception offset: Code of Exception 00000000000552d 4: c0000417 data exception: 0000000000000000 OS Version: 6.0.6002.2.2.0.256.6 locale ID: 1033 additional information 1: complementary 46e0 2 information: information additional 4ce498f1e2ebb3719af008d4ef97bedc 3 : 7 d 05 additional information 4: 729ac305dabb24e28fbe99019ecbbab7
  Also my friend and I get the exact same message and the same fault Module name and version. It can happen several times in a row, insofar as we cannot get to any of the .odt files in the folder via the Windows Eplorer window or desktop, but I got a remove the .odt file in a command window.  Otherwise just Explorer to crash. :-(

  I tried many things to fix this, among them:
  1. I re-entered the msvcr90.dll
  2. I learned that it is the program of MS Visual C++ 2008 that installs this msvcr90.dll and use it
  3. I removed all instances of MS Visual CC ++ Vista computer
  4. I removed all instances of the msvcr90.dll and restarted. Then I made sure that no file with this name has appeared again.
  5. even after that I still get this crash explore with this error message about this being the fault module msvcr90.dll!
  6. I used Windows find defective or missing files, sfc scannow. No gain.

  How this possible error, if there is no msvcr90.dll is left on the system? And no Visual C++ 2008?

  I then tried to reinstall MS Visual C++ 2008 SP1 Redistributable to see if that helped, but once again no change. :-( The same error came once again. This version of Visual C++ have not yet installed a version of msvcr90.dll but a msvrc100_XXX.dll

  Until I deleted the MS Visual C++ 2008 (and 2005 and 2010) of my system, I noticed that the existing msvcr90.dll was not even the same version that says that this error report is the version of the Module of fault!

  I am quite at a loss here. What can I do to solve this problem, which is annoying and time consuming? I could send one .odt files, someone at Microsoft to look at, or what?

  Thank you
  Calle2012

  The problem seems to be the shlxthdl_x64.dll:

  WARNING: Unable to verify timestamp for shlxthdl_x64.dll
  ERROR: Module load completed but symbols can be loaded for shlxthdl_x64.dll
  Failed to load image C:\Windows\System32\ieframe.dll, 0n2 error Win32
  WARNING: Unable to verify timestamp for ieframe.dll
  Probably caused by: msvcr90.dll (msvcr90 invalid_parameter + 70)

  The shlxthdl_x64.dll, which is at version 3.6.1.2, is a component of LibreOffice.

  The error that you are experiencing seems to be a known issue:

  https://bugs.freedesktop.org/show_bug.cgi?id=52078

  This problem can be fixed in an update of LibreOffice, so make sure you're running the latest version.

  If you are running the latest version of LibreOffice or if the error persists you can try the following:

  Go to the following folder:

  C:\Program Files (x 86) \LibreOffice 3.6\program\shlxthdl

  In this folder, right-click and rename the shlxthdl_x64.dll to shlxthdl_x64.old.

• Windows Explorer crashes. How can I fix it?

  Recently, whenever I boot my Win 7 Ultimate, after that my programs are loaded, Windows Explorer crashes. How can I fix it?

  Hello

  References to Vista also apply to Windows 7.

  What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
  on this machine, including those you have uninstalled (they leave leftovers behind which can cause
  strange problems).

  ----------------------------------------------------

  Follow these steps:

  Try these to erase corruption and missing/damaged file system repair or replacement.

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to fix the system files of Windows 7 with the System File Checker
  http://www.SevenForums.com/tutorials/1538-SFC-SCANNOW-Command-System-File-Checker.html

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run check disk in Windows 7
  http://www.SevenForums.com/tutorials/433-disk-check.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista or
  Windows 7
  http://support.Microsoft.com/kb/929135

  Use advanced tools to solve performance problems in Windows 7
  http://www.howtogeek.com/HOWTO/6152/use-advanced-tools-to-troubleshoot-performance-problems-in-Windows-7/

  Problems with the overall speed of the system and performance
  http://support.Microsoft.com/default.aspx/GP/slow_windows_performance?p=1

  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
  Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
  reference (if you have a small box at the bottom left - show for all users, then check that).

  How to change, add or remove startup programs in Windows 7
  http://www.SevenForums.com/tutorials/1401-startup-programs-change.html

  A quick check to see that load method 2 is - using MSCONFIG then put a list of
  those here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out which files, key of registry and other objects processes have opened.
  What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
  each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to start automatically when you start your system
  and you log in. Autoruns also shows you the full list of registry and file locations where applications can
  Configure auto-start settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
  When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
  Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
  a program that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window
  Watcher says it all, reporting of any window created by running programs, if the window
  is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Think about it an absolute must - manually update your drivers.

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
  For each driver in the list, additional useful information is displayed: load address of the driver,
  Description, version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - device - Graphics Manager - note the brand and complete model
  your video card - double - tab of the driver - write version information. Now, click on update
  Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
  Uninstall - REBOOT it will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
  with their own software and drivers and all other main drivers that you have.

  Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
  Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
  BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
  each installation.

  Always check in the Device Manager - drivers tab to be sure the version you actually install
  presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
  in particular that) so to install a driver - reboot - check that it is installed and repeat as
  necessary.

  Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
  manually by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  Installation and update of drivers under Windows 7 (updated drivers manually using the methods above
  It is preferable to ensure that the latest drivers from the manufacturer of system and device manufacturers are located)
  http://www.SevenForums.com/tutorials/43216-installing-updating-drivers-7-a.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
  Updates, that leaves about Windows updates but it will not install the drivers that will be generally
  older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
  get new manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  ===========================================

  Refer to these discussions because many more excellent advice however don't forget to check your antivirus
  programs, the main drivers and BIOS update and also solve the problems with the cleanboot method
  first.

  Problems with the overall speed of the system and performance
  http://support.Microsoft.com/GP/slow_windows_performance/en-us

  Performance and Maintenance Tips
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/19e5d6c3-BF07-49ac-a2fa-6718c988f125

  Explorer Windows stopped working
  http://social.answers.Microsoft.com/forums/en-us/w7performance/thread/6ab02526-5071-4DCC-895F-d90202bad8b3

  I hope this helps.

• Tecra S3 Windows Explorer crashes on copying files and other actions

  Tecra S3 Windows Explorer crashes frequently on the copy of files and other actions. In the system event log, you find the event ID 26 Application Popup Explorer.exe Application error problem (in Dutch: Toepassingsfout) read write memory error.

  Start the Softex Omnipass Service service. Change the startup type to automatic. The problem will not happen again. You don't have to use this application after the service started.

  Post edited by: wboere

  Hello

  Unfortunately, this path is not easy to say anything because, who know what did you do with OS and how is your personal configuration. If this problem occurs because some time roll back OS to an earlier time using System Restore tool.

  Also check this page useful http://www.helpwithwindows.com/techfiles/explorer-crashes.html maybe you'll find some answers there.

• Windows Explorer crashes

  Windows Explorer crashes and I can not open the explorer.exe

  Try to clean the operating system using CCleaner clean the registry and check if that helps

  You can also try to set the operating system at the beginning point of time before this problem appeared

  In the worst cases, you need to reinstall the operating system

• Windows Explorer crashes when you try to open avi files

  I can't open avi files as windows Explorer crashes, if I open even a folder with an AVI in it, then windows Explorer crashes.

  I tried to run the Mats_run_codec from microsoft, but it just says: I need to run dot_run_fx (box 2), but when I run it I get the error message - system error: 0 x 80131107.

  I am running windows XP SP3

  I have seen "Event Viewer" and found the following: application

  Event type: error

  Event source: Application Error Event Category: no ID:1000 event date of publication: 14/03/2011

  Time: 20:04:22 user: n/a

  Description:

  Failing application iexplore.exe, version 6.0.2900.5512, failed module urlmon.dll, version 8.0.6001.19019, address 0x0002df6e failure. and the other error event is - Faulting application explorer.exe, version 6.0.2900.5512, failed module ntdll.dll, version 5.1.2600.6055, fault address 0 x 00011053.

  I hope someone can help as this has happened for a few weeks now.

  Firefly1z

  FIXED! Large.

  Windows Essentials Codec Pack (WECP) corrected all the problems immediately.

  "WECP is designed as an almost complete solution for all your video and audio should" see: http://www.mediacodec.org/

• Windows Explorer crashes when you open any folder with MPEG2 files.

  WinXP SP3 - When you open any folder with MPEG2 files, windows Explorer crashes. If the folder contains only the MPEG1 files, it opens without a problem. We first thought it was a problem of media player, but we can not even click on a file to open it in media player.

  Hi kathyd,.

  ·        You did changes to the computer before this problem started?

  Since we do not know what is causing this problem, I'd suggest unanimous the event viewer on your computer and check the details in the window logs messages/error codes important related to the question, during the time where this problem occurs and after return.

  Event logs can help you identify and diagnose the source of current system problems or help you predict potential system problems.

  Access the link below to learn how to view and manage the event logs in Event Viewer in Windows XP

  http://support.Microsoft.com/kb/308427

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true

  You can try to start both computers in safe mode and check if it can open the folder where the MPEG 2 files are stored and if windows Explorer crashes. To boot to the desktop in safe mode keep tapping key F8 during restart. Once you see the option to start in safe mode select and press to enter.

  I hope this helps. Post back with the required information.

  Thank you and best regards,

   

  Srinivas R

  Microsoft technical support.

  Visit ourMicrosoft answers feedback Forum and let us know what you think.

• Windows Explorer crashes when the click with the right button on folders

  My Windows Explorer crashes whenever I right click on a folder, any folder.  It is for me a "Windows Explorer has stopped working" then it gives me a warning 'Windows restarts.  Then he closes my Explorer window.  I tried many things to see if that would help and nothing has done so far.  Anyone has any suggestions on how to solve this problem or knows what could be the problem?

  Click right problems are very often caused by third-party programs adding entries in the context menu.  Here is a program that can help you manage these inscriptions: http://www.nirsoft.net/utils/shexview.html.  Here, another article written for XP, but it applies to Vista that may be useful: http://windowsxp.mvps.org/context_folders.htm.

  I hope this helps.

  Good luck! Lorien - a - MCSE/MCSA/network + / A +.

• Whenever I try to open a picture of the windows Explorer crashes

  Windows Explorer crashes and then restarts automatically

  Hello

  ·         Since when you are facing this problem?

  ·         Did you change your computer before this problem?

  Method 1:

  Try to disable the auto restart in case of system error and check if it helps.

  Refer to the section restart turn off Auto on the failure of the system of the below article:

  http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

  Method 2:

  Try to check the event viewer logs.

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

  Method 3:

  Put the computer in a clean boot state, and check if that helps.

  http://support.Microsoft.com/kb/929135

  Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

  Method 4:

  I also suggest you to consult the article below and check if it helps.

  http://support.Microsoft.com/kb/950685

• Immediately after installing IE9 Windows Explorer crashes - Vista SP2

  Since windows Explorer crashes I can't update windows to uninstall or recovery allows to go back to a restore point.  I don't have a system disk in Vista, just an image of recovery from Dell.  Reinstalls don't go and try to install IE8 also would not go.  I turned off the IsInstalled Wick in the registry (for IE9) but that didn't help either.

  Good advice - unfortunately I couldn't even restore the system in safe mode.  Since I am about to install Win 7 in any case, I just went ahead and did.  Workaround went well.

• Windows Explorer crashes when you open folders that contain pictures.

  From this point, I'm exasperated!  Whenever I try to open a folder containing images, windows Explorer crashes.

  I did a thorough check of the spyware.  I jumped through hoops attempting to clean the cache thumb and no joy.

  When it first started happening, I thought it was too many files in a folder.  That does not seem to resolve things for a while, but the problem is back.

  There may be too much data in the folder or the display on the screen.  You have pictures instead of icons in these records?  Go to start / Control Panel / folder Options / view and check the box for display icons instead of thumbnails.  See if that solves the problem.

  If this isn't the case, create a single image and save the file.  Create a folder in Windows Explorer and save the file to this folder.  Try to open this file.  You have the same problem or does it work?  If this works, there may be something true in what you said about the size of the files.  If she has the same problem, then you must do some serious troubleshooting to try to find the cause and fix.

  I hope this helps. Keep me informed.

  Good luck!

  Lorien - MCSA/MCSE/network + / has + - if this post solves your problem, please click the 'Mark as answer' or 'Useful' button at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Windows Explorer crashes when I use my DVD player

  Installed on my new computer dvd player. BIOS has been registered, but Windows 7 has not been. Updated firmware to update, Windows 7 found and downloaded the drivers. I can see the drivers in Device Manager, but when I try to read from the drive windows Explorer crashes. Tried uninstalling the driver to reinstall dvd, but windows explored hangs.

  DVD player is:
  TSST corp CD/DVGW-SH-S182D

  Hello Elizabeth,.

  Are you facing this problem while trying to access some particular CD/DVD?
   
  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
  322756 (http://support.microsoft.com/kb/322756/ ) how to back up and restore the registry in Windows
   
  Try the steps and check them off below if it helps:
  1. Click Start, type regedit in the search box, and then click regedit in the list programs.
   
  If you are prompted for an administrator password or a confirmation, type your password, or click on continue.
  2. Locate and then click the following registry subkey:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
   
  Warning There may be many instances of the registry subkey that is mentioned in step 2. You must ensure that you are in the appropriate registry subkey before modifying the UpperFilters and LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the default data value is the CD-ROM/DVD-ROM and the class data value is CDROM.
   
  3. in the right pane, click UpperFilters, and then click on remove.
  4. click on Yes to confirm the deletion of the UpperFilters registry entry.
  5. in the right pane, click LowerFilters, and then click on remove.
  6. click on Yes to confirm the deletion of the LowerFilters registry entry.
  7. exit the registry editor and then restart the computer.
   
  For more information, visit the links (these items can also be used in windows 7) below:
  http://support.Microsoft.com/kb/929461
  http://support.Microsoft.com/kb/939052

  You can also run the troubleshooter and check.

  1. click on the Start button and then click Control Panel.
  2. in the search box, type troubleshooting, and then click Troubleshooting. Click View all, and then click on play and buring CD, DVD and Blu - ray discs.
  3. follow the directions in the wizard.
   
  For more information http://windows.microsoft.com/en-us/windows7/products/features/windows-troubleshooting

  Hope this information is useful.
  Let me know if it worked.
   
  Thank you, and in what concerns:
  Umesh P - Microsoft Support

• Media players and windows Explorer crash

  Hello

  Recently I got this problem where my windows Explorer crashed whenever I opened Control Panel, specifically, whenever I tried to view the system information. I tried a few "solutions" that I saw on the internet nothing has worked so far - this all started about 2 months ago, when I tried to update my graphic drivers.

  Then a few days ago I was watching movies with my laptop and I fell asleep while the film was presented, my laptop is not plugged the battery flat overnight. When I woke up and return the laptop computer he would play no matter what video file with any of my media players (Windows Media Player, GOM or VLC) - when I try to open the video file, it simply says that GOM/VLC/WM has stopped working, then closes.

  Important notes:

  -I am able to watch movies if I boot in safe mode (there is simply no sound.)

  -I can also go in control panel - system of information if I boot in safe mode.

  -I am running windows 7 (with the latest updates)

  -J' use a pavilion dv6.

  -All music files open with media players, the problem is just video files.

  I suspect it's a graphics related question, but I'm not sure. It works as it should when it is in safe mode, but I don't know how to say what is causing the problem.

  Many thanks for any help :)

  Hi Mithrandir,

  I found the problem!

  I updated the graphics driver and that seemed to do the trick - the players videos play in all media and is not any control panel crash or media players.

  The only problem I have now is that after the backlight driver update does not work (although it is a driver issue it seems that many people have had) - I was wondering if you know if it is possible to reinstall the previous driver (not just go back to it, but have in fact all this re installed because I think there's maybe a corrupt file or something like that which was causing the) problem)

  So, as I thought it was the graphics driver that caused the outcome...