Windows Explorer crashes constantly on the new Asus

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• After you install a second WD 1 TB my book drive, Windows Explorer does not see the new drive.

  Original title: Signature Collision?

  I'm having hard to the installation of a second external drive. I use Windows 7 Ultimate RC. There was a WD 1 TB drive My Book already installed - healthy and works very well. The problem occurred after installing a second WD 1 TB my book reader. I followed all the instructions, pluuging the drive to a USB hub. Windows found the disk, installed drivers and reported the new drive ready for use.

  Windows Explorer does not see the new drive. Devices and printers shows 2 external drives from WD. Disk Management shows as 2 drives, but the second disk is offline because of a 'Signature' Collision

  Each player works very well if it's the only drive plugged in. "Eject My Book" does not work because a program (or more) are to use the player in the background (Windows or Norton).

  I installed the latest firmware and I'm still having this problem. I've been emailing WD with this problem and they are running out of ideas.

  Can anyone help?
  Thank you
  Comatose13

  Hello Comatose13,

  There is an old article of KB in Windows XP that has been recently updated with additional measures to solve this kind of problem. The KB covers Windows XP, Windows Vista and Windows 7 with step by step methods. See if that helps.

  http://support.Microsoft.com/kb/330140

  Bobby

• Windows Explorer Crash when using the control panel

  This is the type of an interesting question that happens to me only sporadically and usually only to a cold start.

  When I shut down the computer completely for cleaning or install something, when restarting, open the Control Panel causes Windows Explorer to crash (note that this is not Internet Explorer).
  
  It restarts immediately, but I lost some of the icons in the taskbar - especially the icon Sound Max.

  If I do a reboot it comes back and I can use the Control Panel normally. Tried to remove items from the start menu, as obviously something is in conflict when it starts but it is like shooting in the dark to find the good start. I even reinstalled W7 with a lot of attention, but it happens once again from time to time. I ran sfc/scannow several times and all is well.

  As long as I don't do a cold reboot it will work very well for weeks without a hitch. (Please no comments about just don't).

  Someone else has a similar problem? My specs are lower and it has not changed when I updated to the latest version of the bios so I suspect something on W7, and I strongly suspect the driver SoundMax which is in fact very old for W7X64.

  All updates are underway, including the latest which was supposed to increase stability for W7 X 64. I had added this update 4/28. An accident 29/4 good. I uninstalled the update and re-installed directly from the microsoft link. Sometimes it works, but not in this case.

  I studied all the information mentioned in the error codes and most of the time, it led to speculation of different people to different causes. I've read that it could be a conflict with the driver Sound Max, this is why I suspect as well that it might involve the Nvidia GPU driver. Changed the GPU driver and no joy. Whenever I have ask W7 to check a solution that is not found. So, it happens once in a while, but there is nothing wrong? At least Microsoft knows something is happening--evidence of the update.

  ASUS P6T Deluxe V2 LGA 1366-Bios 1003 - Intel I7 920 - EVGA GF GTX 260 SC - 12 Gig Corsair DDR3 1333 Ram - Gig 2 300, Velociraptor, Raid 0 1 Seagate 500 Gig HD - Lite on DVD Burner - floppy drive and external-180 card-Coolermaster V8 Avermedia HDTV card reader - Thermaltake Toughpower 850 w. modular fan P.S. - Antec 1200 case - Reobus 6 - 5 controller 120 fan Thermaltake Fans - 1,200 cases GPU Driver 196,21 Windows 7 X 64

  Hello

  Make sure that Windows Update is turned on and install the update KB980408 (http://support.microsoft.com/kb/980408) - April 2010 stability and reliability update for Windows 7 and Windows Server 2008 R2 is available .

  Issues that this update fixes this update improves the stability and reliability of Windows 7 and Windows Server 2008 R2 in various scenarios. This update addresses the following issues:

  • Windows Explorer crashes and then restarts when you access a third-party Control Panel item.

  This update solves the problem?

  If this isn't the case, please download this reg from my SkyDrive file:
  http://CID-128fc518635be2dc.SkyDrive.live.com/self.aspx/.public/Ms%20Foren/registry/WER%5E_Explorer.reg

  and double click on the file to import.

  When Explorer crashes, Windows Error Reporting Service creates a dmp under C:\Localdumps . Please download the file to your public Skydrive folder and post the link here. I take to the dump, maybe I can see the cause.

  André

  "A programmer is just a tool that converts the caffeine in code" Deputy CLIP - http://www.winvistaside.de/

• Windows Explorer crashes with move the file and lock MGP all MS Office upward when "save under" or move in the W - XP Pro - SP3 directory

  I can't make a "save under" with any office of PGE and only lift lock W Explorer with most activity file except moving deeper in dir.  I tried many things to fix, but do not provide me with XP disc and cannot reinstal Windows from Dell.

  Hi Tdonone,

  Looks like there could be a problem with the hard drive. its certainly worth running some tests on if possible. It is a dell machine you may be able to run a hard drive test when the computer starts by using the f8 key, but if not you must download a free software called theultimatebootcd and burn it to a cd and then start the computer on the cd and use the software on the disk to perform checks on the hard drive. To help do this see here -http://www.mypchealth.co.uk/GuideTests.php

  MyPcHealth

• Windows Explorer hangs constantly

  Hi, I use Windows Vista Home Basic 32-bit.

  Since I downloaded a service pack (do not remember which because it was maybe a year ago?) Windows Explorer crashes constantly. It crashed more that it is working. Here is the error I get:

  Description:
  A problem caused this program blocking interact with Windows.

  Signature of the problem:
  Problem event name: AppHangB1
  Application name: Explorer.EXE
  Application version: 6.0.6001.18164
  Application timestamp: 4907e242
  Hang Signature: 7ce1
  Hang Type: 0
  OS version: 6.0.6001.2.1.0.768.2
  Locale ID: 1033
  Signing of additional blocking 1: 9224369711237709974176f646a5196a
  Signature of blocking additional 2: 67 has 3
  Signing of additional blocking 3: e904f1b372daeebc03218e7628a74682
  Signing of additional blocking 4: 7ce1
  Signing of additional blocking 5: 9224369711237709974176f646a5196a
  Signature of blocking additional 6: 67 has 3
  Signing of additional blocking 7: e904f1b372daeebc03218e7628a74682

  Read our privacy statement:
  http://go.Microsoft.com/fwlink/?LinkId=50163&clcid=0x0409

  I ran the anti-virus (MSE) and no problems were detected. Anyone?

  Hello

  What antivirus/antispyware/security products do you have on the machine? Be one you have NEVER
  on this machine, including those you have uninstalled (they leave leftovers behind which can cause
  strange problems). Were ALREADY there more of them on the computer even if you do not use?

  ----------------------------------------------------

  Follow these steps:

  Start - type this in the search box-> find COMMAND at the top and RIGHT CLICK – RUN AS ADMIN

  Enter this at the command prompt - sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Also run CheckDisk, so we cannot exclude as much as possible of the corruption.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ==========================================

  After the foregoing:

  How to troubleshoot a problem by performing a clean boot in Windows Vista
  http://support.Microsoft.com/kb/929135
  How to troubleshoot performance issues in Windows Vista
  http://support.Microsoft.com/kb/950685

  Optimize the performance of Microsoft Windows Vista
  http://support.Microsoft.com/kb/959062
  To see everything that is in charge of startup - wait a few minutes with nothing to do - then right-click
  Taskbar - the Task Manager process - take a look at stored by - Services - this is a quick way
  reference (if you have a small box at the bottom left - show for all users, then check that).

  How to check and change Vista startup programs
  http://www.Vistax64.com/tutorials/79612-startup-programs-enable-disable.html

  A quick check to see that load method 2 is - using MSCONFIG then put a list of
  those here.
  --------------------------------------------------------------------

  Tools that should help you:

  Process Explorer - free - find out which files, key of registry and other objects processes have opened.
  What DLLs they have loaded and more. This exceptionally effective utility will show you even who has
  each process.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896653.aspx

  Autoruns - free - see what programs are configured to start automatically when you start your system
  and you log in. Autoruns also shows you the full list of registry and file locations where applications can
  Configure auto-start settings.
  http://TechNet.Microsoft.com/en-us/sysinternals/bb963902.aspx
  Process Monitor - Free - monitor the system files, registry, process, thread and DLL real-time activity.
  http://TechNet.Microsoft.com/en-us/Sysinternals/bb896645.aspx

  There are many excellent free tools from Sysinternals
  http://TechNet.Microsoft.com/en-us/Sysinternals/default.aspx

  -Free - WhatsInStartUP this utility displays the list of all applications that are loaded automatically
  When Windows starts. For each request, the following information is displayed: Type of startup (registry/Startup folder), Command - Line String, the product name, Version of the file, the name of the company;
  Location in the registry or the file system and more. It allows you to easily disable or remove unwanted
  a program that runs in your Windows startup.
  http://www.NirSoft.NET/utils/what_run_in_startup.html

  There are many excellent free tools to NirSoft
  http://www.NirSoft.NET/utils/index.html

  Window Watcher - free - do you know what is running on your computer? Maybe not. The window
  Watcher says it all, reporting of any window created by running programs, if the window
  is visible or not.
  http://www.KarenWare.com/PowerTools/ptwinwatch.asp

  Many excellent free tools and an excellent newsletter at Karenware
  http://www.KarenWare.com/

  ===========================================

  Vista and Windows 7 updated drivers love then here's how update the most important.

  This is my generic how updates of appropriate driver:

  This utility, it is easy see which versions are loaded:

  -Free - DriverView utility displays the list of all device drivers currently loaded on your system.
  For each driver in the list, additional useful information is displayed: load address of the driver,
  Description, version, product name, company that created the driver and more.
  http://www.NirSoft.NET/utils/DriverView.html

  For drivers, visit manufacturer of emergency system and of the manufacturer of the device that are the most common.
  Control Panel - device - Graphics Manager - note the brand and complete model
  your video card - double - tab of the driver - write version information. Now, click on update
  Driver (this can do nothing as MS is far behind the certification of drivers) - then right-click.
  Uninstall - REBOOT it will refresh the driver stack.

  Repeat this for network - card (NIC), Wifi network, sound, mouse, and keyboard if 3rd party
  with their own software and drivers and all other main drivers that you have.

  Now in the system manufacturer (Dell, HP, Toshiba as examples) site (in a restaurant), peripheral
  Site of the manufacturer (Realtek, Intel, Nvidia, ATI, for example) and get their latest versions. (Look for
  BIOS, Chipset and software updates on the site of the manufacturer of the system here.)

  Download - SAVE - go to where you put them - right click - RUN AD ADMIN - REBOOT after
  each installation.

  Always check in the Device Manager - drivers tab to be sure the version you actually install
  presents itself. This is because some restore drivers before the most recent is installed (sound card drivers
  in particular that) so to install a driver - reboot - check that it is installed and repeat as
  necessary.

  Repeat to the manufacturers - BTW in the DO NOT RUN THEIR SCANNER device - check
  manually by model.

  Look at the sites of the manufacturer for drivers - and the manufacturer of the device manually.
  http://pcsupport.about.com/od/driverssupport/HT/driverdlmfgr.htm

  How to install a device driver in Vista Device Manager
  http://www.Vistax64.com/tutorials/193584-Device-Manager-install-driver.html

  If you update the drivers manually, then it's a good idea to disable the facilities of driver under Windows
  Updates, that leaves about Windows updates but it will not install the drivers that will be generally
  older and cause problems. If updates offers a new driver and then HIDE it (right click on it), then
  get new manually if you wish.

  How to disable automatic driver Installation in Windows Vista - drivers
  http://www.AddictiveTips.com/Windows-Tips/how-to-disable-automatic-driver-installation-in-Windows-Vista/
  http://TechNet.Microsoft.com/en-us/library/cc730606 (WS.10) .aspx

  Hope these helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Tecra S3 Windows Explorer crashes on copying files and other actions

  Tecra S3 Windows Explorer crashes frequently on the copy of files and other actions. In the system event log, you find the event ID 26 Application Popup Explorer.exe Application error problem (in Dutch: Toepassingsfout) read write memory error.

  Start the Softex Omnipass Service service. Change the startup type to automatic. The problem will not happen again. You don't have to use this application after the service started.

  Post edited by: wboere

  Hello

  Unfortunately, this path is not easy to say anything because, who know what did you do with OS and how is your personal configuration. If this problem occurs because some time roll back OS to an earlier time using System Restore tool.

  Also check this page useful http://www.helpwithwindows.com/techfiles/explorer-crashes.html maybe you'll find some answers there.

• Windows Explorer crashes when you open any folder with MPEG2 files.

  WinXP SP3 - When you open any folder with MPEG2 files, windows Explorer crashes. If the folder contains only the MPEG1 files, it opens without a problem. We first thought it was a problem of media player, but we can not even click on a file to open it in media player.

  Hi kathyd,.

  ·        You did changes to the computer before this problem started?

  Since we do not know what is causing this problem, I'd suggest unanimous the event viewer on your computer and check the details in the window logs messages/error codes important related to the question, during the time where this problem occurs and after return.

  Event logs can help you identify and diagnose the source of current system problems or help you predict potential system problems.

  Access the link below to learn how to view and manage the event logs in Event Viewer in Windows XP

  http://support.Microsoft.com/kb/308427

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true

  You can try to start both computers in safe mode and check if it can open the folder where the MPEG 2 files are stored and if windows Explorer crashes. To boot to the desktop in safe mode keep tapping key F8 during restart. Once you see the option to start in safe mode select and press to enter.

  I hope this helps. Post back with the required information.

  Thank you and best regards,

   

  Srinivas R

  Microsoft technical support.

  Visit ourMicrosoft answers feedback Forum and let us know what you think.

• Search tool crashes Windows Explorer when I stop the search

  My XP search tool (the one with the little dog) goes on and during the search, and if I found what I need I stop searching and getting back to work.  I could do in W2K, but in XP - SP3 when I stop the search, Windows Explorer crashes.  So, I have to restart my XP.  Y at - it a fix for this, or do I have to use another search tool?

  My XP search tool (the one with the little dog) goes on and during the search, and if I found what I need I stop searching and getting back to work.  I could do in W2K, but in XP - SP3 when I stop the search, Windows Explorer crashes.  So, I have to restart my XP.  Y at - it a fix for this, or do I have to use another search tool?

  I have this problem on my own XP machines and have seen several times on client computers. I think it's one that Microsoft will have to work, because I can not find a solution.  It seems to be the installation of third party software that does this, because a stock installation of XP with all updates to this day doesn't seem to have this problem.

  YOU DO NOT HAVE TO RESTART WINDOWS TO RECOVER FROM THIS.

  If Explorer crashes and your icons and the taskbar disappear, the solution is simply to wait for Explorer itself to begin again, or issue a ctrl-alt-delete, start Task Manager, click on file-> new task (run)-> and then enter "Explorer" (without the quotes) and click 'OK '. The icons and the taskbar will be back and XP will then operate normally.

  If some of the icons in the system tray are missing after Explorer restarts, you can quickly sign out and then sign back in to fix this problem, after you saved all work and close programs. The programs represented by missing icons are, in this case, which is still running, so it's only a cosmetic problem.

  Until Microsoft or someone else found a real solution, you may need to reinstall XP to resolve this problem. Not knowing the real cause, this problem could happen again. Not all facilities have this problem, or is it all the time.

• Windows 7 Explorer crashes to copy the files from a browser to another Explorer

  I have a Dell laptop under Windows 7 Home Premium. I had recently opened (2) Windows explorers with the intention to copy some photos recently taken from my camera USB attached in a solutions Explorer to another Explorer. I slipped and fell, copied and pasted and in both cases, Windows Explorer crashes immediately after that I have drop or paste files in Explorer 2nd. I restarted twice but no change. I've been using this method of moving files from this camera and another camera for quite some time without error or incident so what changed, and more importantly, how can I fix it?

  Your timely help in this matter is greatly appreciated!

  Hello

  ·         You did changes to the computer before the show?

  ·         This only happens with photo transfer or any other files also?

  Method 1: Run the SFC scan and check if it solves the problem:

  http://support.Microsoft.com/kb/929833

  Method 2:  Start in safe mode and check if the problem persists:

  http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

  If the problem does not persist in safe mode then, I suggest that you put the computer to boot and make sure that the software or conflicting drivers:

  http://support.Microsoft.com/kb/929135

  Note: Place the computer to normal startup by following step 7 from the link above.

  Method 3: I also suggest you create a new user account and check to see if it helps:

  http://Windows.Microsoft.com/en-us/Windows7/create-a-user-account

  If problem does not persist new user account, then I would say fix you the corrupted profile by following the link below.

  http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

  See also: http://support.microsoft.com/kb/976972

• Windows Explorer crashes when the click with the right button on folders

  My Windows Explorer crashes whenever I right click on a folder, any folder.  It is for me a "Windows Explorer has stopped working" then it gives me a warning 'Windows restarts.  Then he closes my Explorer window.  I tried many things to see if that would help and nothing has done so far.  Anyone has any suggestions on how to solve this problem or knows what could be the problem?

  Click right problems are very often caused by third-party programs adding entries in the context menu.  Here is a program that can help you manage these inscriptions: http://www.nirsoft.net/utils/shexview.html.  Here, another article written for XP, but it applies to Vista that may be useful: http://windowsxp.mvps.org/context_folders.htm.

  I hope this helps.

  Good luck! Lorien - a - MCSE/MCSA/network + / A +.

• Whenever I try to open a picture of the windows Explorer crashes

  Windows Explorer crashes and then restarts automatically

  Hello

  ·         Since when you are facing this problem?

  ·         Did you change your computer before this problem?

  Method 1:

  Try to disable the auto restart in case of system error and check if it helps.

  Refer to the section restart turn off Auto on the failure of the system of the below article:

  http://Windows.Microsoft.com/en-us/Windows-Vista/advanced-startup-options-including-safe-mode

  Method 2:

  Try to check the event viewer logs.

  http://Windows.Microsoft.com/en-us/Windows-Vista/what-information-appears-in-event-logs-Event-Viewer

  Method 3:

  Put the computer in a clean boot state, and check if that helps.

  http://support.Microsoft.com/kb/929135

  Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

  Method 4:

  I also suggest you to consult the article below and check if it helps.

  http://support.Microsoft.com/kb/950685

• Windows Explorer crashes when you try to make the list of associated file types. Error: 0xc0000005

  This is the view in the general tab of the event viewer. Looks like a problem ole32.dll but I don't know what to do. I have Win 7.

  The failing application name: Explorer.EXE, version: 6.1.7600.16450, time stamp: 0x4aeba271

  The failed module name: ole32.dll, version: 6.1.7600.16385, time stamp: 0x4a5bdac7

  Exception code: 0xc0000005

  Offset: 0x0002af88

  ID of the process failed: 0x1bfc

  Start time of application vulnerabilities: 0x01cafc16e3fb0780

  The failing application path: C:\Windows\Explorer.EXE

  The failed module path: C:\Windows\system32\ole32.dll

  Report ID: 605a0c40-680a-11df-b86a-001e90f0c8af

  Thank you

  Brian

  Often, a certain instability in Windows Explorer is due to the defective shell extensions and addons.
  Consider using Sysinternals Autoruns or ShellExView. Disable Add-ons and non Microsoft shell extensions and verify the behavior.  If he went, reactivate the disabled extensions/add-ons, one at a time and see if you can identify who may be liable.

  Try a clean boot, or boot into safe mode.  The behavior persists?

  If you continue to experience the problem, consider creating the hierarchy of following registry keys in the registry:

  HKLM\Software\Microsoft\Windows\Windows error Reporting\LocalDumps\explorer.exe\

  In the explorer.exe key, create a REG_EXPAND_SZ value named DumpFolder and set the value to%systemdrive%\localdumpsdata.  Ensure that the %systemdrive%\localdumps file exists, and then cause the crash to happen.  It must be a dump file in %systemdrive%\localdumps. Download the dump on your SkyDrivefile.

  (Letter is an environment variable that represents the system drive, usually C:.)

• Windows Explorer crashes and get this error in the event log: maximum number of ATI EEU session has been exceeded

  Windows Explorer crashes and it is what I have in my event log. Can anyone help?

  Exceeded maximum number of ATI EEU session

  Hi TodFranklin,

  1. when exactly you receive this error message?

  2 did you do changes on the computer before the show?

  Follow the suggestions below for a possible solution:

  Method 1:

  Step 1: Start in safe mode and check if the problem persists.

  Start your computer in safe mode

  http://Windows.Microsoft.com/en-us/Windows7/start-your-computer-in-safe-mode

   

  Step 2: If the problem does not occur in safe mode, you can put your system to boot (in normal mode) to solve the problem.

   

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7

  http://support.Microsoft.com/kb/929135

   

  Note: After troubleshooting, be sure to configure the computer to start as usual as mentioned in step 7 provided in the above article.

  Method 2: I also suggest that you scan your computer with the Microsoft Security Scanner, which would help us to get rid of viruses, spyware and other malicious software.

  The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

   

  Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

  Important: During the scan of the hard drive if bad sectors are found, the scanner tries to repair this sector, all available on which data may be lost.

  Let us know if that helps.

• Whenever I try to access my folder 'video' Windows Explorer crashes.

  Original title: Windows Explorer: crash apps

  Whenever I try to access my "video" folder, it crashes:

  Problem event name: APPCRASH

  Application name: explorer.exe

  Application version: 6.0.6002.18005

  Application timestamp: 49e01da5

  Fault Module name: MSVCR80.dll

  Fault Module Version: 8.0.50727.4053

  Timestamp of Module error: 4a594c79

  Exception code: c0000005

  Exception offset: 0001513c

  The system version: 6.0.6002.2.2.0.768.3

  Locale ID: 1033

  Information additional 01:40 d 4

  More information 2: 4062ad41ec8067256aa4c5e2b56d3c79

  Information additional 03:40 d 4

  Additional information 4: 4062ad41ec8067256aa4c5e2b56d3c79

  When you open the video files that display thumbnails, the codec is used to create the thumbnail for the videos it decodes. A work around for this is to change the display of files of other tiles. You can try to reinstall your codecs or download other codecs, do a google search and download only from trusted sites. You might have added new video file formats, and you need the codec for this video format.

• Windows Explorer crashes when I use my DVD player

  Installed on my new computer dvd player. BIOS has been registered, but Windows 7 has not been. Updated firmware to update, Windows 7 found and downloaded the drivers. I can see the drivers in Device Manager, but when I try to read from the drive windows Explorer crashes. Tried uninstalling the driver to reinstall dvd, but windows explored hangs.

  DVD player is:
  TSST corp CD/DVGW-SH-S182D

  Hello Elizabeth,.

  Are you facing this problem while trying to access some particular CD/DVD?
   
  Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
  322756 (http://support.microsoft.com/kb/322756/ ) how to back up and restore the registry in Windows
   
  Try the steps and check them off below if it helps:
  1. Click Start, type regedit in the search box, and then click regedit in the list programs.
   
  If you are prompted for an administrator password or a confirmation, type your password, or click on continue.
  2. Locate and then click the following registry subkey:

  HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
   
  Warning There may be many instances of the registry subkey that is mentioned in step 2. You must ensure that you are in the appropriate registry subkey before modifying the UpperFilters and LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the default data value is the CD-ROM/DVD-ROM and the class data value is CDROM.
   
  3. in the right pane, click UpperFilters, and then click on remove.
  4. click on Yes to confirm the deletion of the UpperFilters registry entry.
  5. in the right pane, click LowerFilters, and then click on remove.
  6. click on Yes to confirm the deletion of the LowerFilters registry entry.
  7. exit the registry editor and then restart the computer.
   
  For more information, visit the links (these items can also be used in windows 7) below:
  http://support.Microsoft.com/kb/929461
  http://support.Microsoft.com/kb/939052

  You can also run the troubleshooter and check.

  1. click on the Start button and then click Control Panel.
  2. in the search box, type troubleshooting, and then click Troubleshooting. Click View all, and then click on play and buring CD, DVD and Blu - ray discs.
  3. follow the directions in the wizard.
   
  For more information http://windows.microsoft.com/en-us/windows7/products/features/windows-troubleshooting

  Hope this information is useful.
  Let me know if it worked.
   
  Thank you, and in what concerns:
  Umesh P - Microsoft Support