Windows Explorer crashes when I use my DVD player

Installed on my new computer dvd player. BIOS has been registered, but Windows 7 has not been. Updated firmware to update, Windows 7 found and downloaded the drivers. I can see the drivers in Device Manager, but when I try to read from the drive windows Explorer crashes. Tried uninstalling the driver to reinstall dvd, but windows explored hangs.

DVD player is:
TSST corp CD/DVGW-SH-S182D

Hello Elizabeth,.

Are you facing this problem while trying to access some particular CD/DVD?
 
Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems can occur if you modify the registry incorrectly. Therefore, make sure that you proceed with caution. For added protection, back up the registry before you edit it. Then you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click on the number below to view the article in the Microsoft Knowledge Base:
322756 (http://support.microsoft.com/kb/322756/ ) how to back up and restore the registry in Windows
 
Try the steps and check them off below if it helps:
1. Click Start, type regedit in the search box, and then click regedit in the list programs.
 
If you are prompted for an administrator password or a confirmation, type your password, or click on continue.
2. Locate and then click the following registry subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Class\ {4D36E965-E325-11CE-BFC1-08002BE10318}
 
Warning There may be many instances of the registry subkey that is mentioned in step 2. You must ensure that you are in the appropriate registry subkey before modifying the UpperFilters and LowerFilters values. To verify that you are in the appropriate registry subkey, make sure that the default data value is the CD-ROM/DVD-ROM and the class data value is CDROM.
 
3. in the right pane, click UpperFilters, and then click on remove.
4. click on Yes to confirm the deletion of the UpperFilters registry entry.
5. in the right pane, click LowerFilters, and then click on remove.
6. click on Yes to confirm the deletion of the LowerFilters registry entry.
7. exit the registry editor and then restart the computer.
 
For more information, visit the links (these items can also be used in windows 7) below:
http://support.Microsoft.com/kb/929461
http://support.Microsoft.com/kb/939052

You can also run the troubleshooter and check.

1. click on the Start button and then click Control Panel.
2. in the search box, type troubleshooting, and then click Troubleshooting. Click View all, and then click on play and buring CD, DVD and Blu - ray discs.
3. follow the directions in the wizard.
 
For more information http://windows.microsoft.com/en-us/windows7/products/features/windows-troubleshooting

Hope this information is useful.
Let me know if it worked.
 
Thank you, and in what concerns:
Umesh P - Microsoft Support

Tags: Windows

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