Windows Explorer crashes when you open any folder with MPEG2 files.
WinXP SP3 - When you open any folder with MPEG2 files, windows Explorer crashes. If the folder contains only the MPEG1 files, it opens without a problem. We first thought it was a problem of media player, but we can not even click on a file to open it in media player.
Hi kathyd,.
· You did changes to the computer before this problem started?
Since we do not know what is causing this problem, I'd suggest unanimous the event viewer on your computer and check the details in the window logs messages/error codes important related to the question, during the time where this problem occurs and after return.
Event logs can help you identify and diagnose the source of current system problems or help you predict potential system problems.
Access the link below to learn how to view and manage the event logs in Event Viewer in Windows XP
http://support.Microsoft.com/kb/308427
You can try to start both computers in safe mode and check if it can open the folder where the MPEG 2 files are stored and if windows Explorer crashes. To boot to the desktop in safe mode keep tapping key F8 during restart. Once you see the option to start in safe mode select and press to enter.
I hope this helps. Post back with the required information.
Thank you and best regards,
Srinivas R
Microsoft technical support.
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Tags: Windows
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