Windows Explorer - file list grayed out

The files listed in Windows Explorer icons are gray.  Some programs cannot find these files.
For example, the thumbnail of a jpg file is grayed out.  If I open the file with Windows and FAX viewer, the image appears but if I opened with Microsoft Picture Manager image is not displayed and a message saying that no files are in the folder.  Other programs, Eudora, BasicX, also can not find the files.  Microsoft Word and PowerPoint have not problems.  I recently did a system restore to two days ago for override contained in an attachment to email USPS.com false Trojan horse.

Any help is appreciated.

John-

Hello

I suggest you to follow the steps below and check if it helps:

Method 1: Diagnose and repair Windows files and folders problems automatically: http://support.microsoft.com/mats/windows_file_and_folder_diag/

Method 2: Try to put your computer in a clean boot state, and check to see if the same problem happens.

By setting your boot system minimum state helps determine if third-party applications or startup items are causing the problem.

How to troubleshoot a problem by performing a clean boot in Windows Vista or Windows 7:
http://support.Microsoft.com/kb/929135

 

Note: After the boot minimum troubleshooting step, follow step 7 in the link provided to return the computer to a Normal startup mode.

Follow these steps to reset the computer to start as usual:

(a) click on start toreduce this top that i, type msconfig.exe in the Start Search box and press ENTER.

If you are prompted for an administrator password or for confirmation, type your password, or click continue.

(b) under the general tab, click the Normal startup option, and then click OK.

(c) when you are prompted to restart the computer, click restart.

Method 3: Try to re save the file and check if it helps.

  1. Log on as an administrator.
  2. Click Start, type cmd in the search for text box, right-click cmd.exe, click run as administrator, and then click continue.
  3. At the command prompt, type regsvr32 shmedia.dll and then click OK.

Method 4: Try to scan your hard disk from the Microsoft Security Scanner, which would help us to get rid of viruses, spyware and other malicious software.

The Microsoft Security Scanner is a downloadable security tool for free which allows analysis at the application and helps remove viruses, spyware and other malware. It works with your current antivirus software.

http://www.Microsoft.com/security/scanner/en-us/default.aspx

Note: The Microsoft Safety Scanner ends 10 days after being downloaded. To restart a scan with the latest definitions of anti-malware, download and run the Microsoft Safety Scanner again.

Hope this information is helpful

Tags: Windows

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