Windows Explorer (Vista) hangs when I try to access the Documents folder on a network computer running Windows 7

Simply run the Windows Explorer on my Vista (desktop computer) machine and try to view or otherwise access My Documents directory on my Windows 7 computer crashes Windows Explorer (computers are connected at home).  Messages event viewer the following:

Failing application Explorer.EXE, version 6.0.6002.18005, time stamp 0x49e02a1e, failed module ntdll.dll, version 6.0.6002.18327, time stamp 0x4cb74dd3, exception 0xc0000374, offset error 0x00000000000aca57, process 0xb64 id code, start the application time 0x01cc0fa1b28a295d.

I tried several things to cure the problem without success.  My last attempt was to create a new directory on the Vista computer on the Windows 7 computer.  I then copied some files (using the Windows 7 machine) from the Documents directory on your Windows 7 computer to the new directory and was able to access it from the Vista computer.  I transferred then all the files in the Documents directory to the new directory (again on the Windows 7 computer).  Then, I deleted the Documents directory and renamed the new directory of Documents.  However, when I try to access the Documents directory on the Windows 7 computer from the Vista computer, explore crashes as before (see more top job Event Viewer).  Windows 7 computer is currently running Windows 7 Home Premium, and SP1 is installed as are all Windows updates.  I am able to access the directories music, Photos and videos on the Windows 7 computer from the Vista computer.



You can perform a scan of the SFC (System File Checker). It lists all the issues and will also retrieve all files if necessary. Follow the steps below to p Ed a SFC Scan -.

a. click Start, click programs, on Accessoriesprincipally made, right click guestand then click run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click Allow
b. type the following command and press ENTER:
A message appears indicating that "the system scan will start. Be patient because the scan can take some time.
c. If all files require a SFC replace will replace them. You may be asked to insert your Win7 DVD for this process to continue.
d. If everything is correct you should, after the scan, see the following message "resource protection Windows not found any breach of integrity".
e. once the scan is finished, close the command prompt window, restart the computer and check.

See the link for further directions on scan SFC - below

I hope this helps.

Tags: Windows

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