Windows Fax and Scan/Event Viewer

I have 2 issues that I believe are interdependent.

I am running W7 x 64 edition family and until recently and scanning worked perfectly but suddenly stopped. Now the application does not show my internal Modem (soft) or my external Fax Modem - that are displayed in the device (with no problems) Manager. The App said No accounts set up, and when I try to accounts 'Add', nor the modem show and if I try to ' add by using a name, I just get a statement of error message "the mentioned fax server is not available"... telling me to try again later."

When I first set up fax and scan, I just plugged my Modem Fax (new) and when I went to add accounts - the two Modems showed. I simply took the external Modem and everything worked fine - now none of the Modems are recognized.

I tried the remedy of re-fax service under control panel of configuration/administration/services etc... is indifferent.

I looked at a lot of positions since 2007 and this seems to be the problem well documented and a pending problem resulting from an update of Windows, but it is unclear which.

Of all the posts I've seen, it's a well known error / well documented that has not already been corrected.

At the same time, my event viewer does not work - when I try to open it, a message simply says "Service not available event log. Verify that the service is running.

I try to run the service and "starts and stops"... In any case, among the thousands of posts on this topic and also I tried remedies including remove/rename the Windows/system32/LogFiles/WMi/RtBackup

I think remember me one saying the 2 problems are interrelated. Any ideas?

Hi Gerry,

No, I have already gone through Device Manager and no device No. Bad shown.

Yes, I used fax and scan before several times on my x 64 system and it worked fine until recently.

HOWEVER, "good news".

I found a site called http://tools.sysprogs.org/srvman/ SYS PROGS

The site has a small standalone application called srvman that I downloaded and it allowed me to launch the event log / event viewer / Fax - which none could start the Services on the right menu by clicking on the selection and selection automatic (or manual) and then start. Each of them would start and then stop.

In any case, they began with this app and then Windows Fax and Scan App and still no joy.

I then went to "Turn Windows features on or off" and of selected Fax and Scan and printer Opps, then re-selected them (I had tried this method a few times before without success)...

Restarted the computer and the events/event log viewer / fax and scan works very well... (only thing was Fax and Scan doesn't seem to see my external Fax Modem (soft) modem internal but recognized and 'Fax account' remained together upwards, so all good to go.)

Thanks for your help... your directions encouraged me to keep plodding on this issue frustrating and eventually got somewhere - but by "Good luck" more than my own 'good management' :-)

Tags: Windows

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