Windows folder instead of the Officejet 6500 icon icon has more E710n in devices and printers

Can someone help me get the OfficeJet 6500 has more e710n printer to display correctly in devices and Printers icon?

I have recently reinstalled Windows 8.1.  However, when I installed my printer, the printer icon in devices and printers, I get a generic Windows yellow folder icon.  The Fax icon is OK, just the printer icon is wrong.

If I double click the icon, I get a blank page with a message near the top of the page saying: 'information updates are available on your device.  Click here to download or learn more. "If I click on the notice, a drop down menu appears with 'Download update of information' or 'Learn' more.  If I choose Update downloaded information, a new printer window appears which is often empty except for a message in the center of the window that says "no task is available on this page" to learn the most fair option gives me info on the update of drivers.

The icon of the printer in the start menu is fine.

I used HP Print and Scan Doctor uninstall and reinstall my printer, but it did not help.  The program finds a problem with the printer driver and the fixed, but that has not changed the icon either.

I'm running Windows 8.1 Pro 64-bit fully up to date and used the full version of the HP Installer for the printer (not the basic version) and HP Print and Scan v4.6 doctor.

Hello

Try following these steps and let me know if that can help you:

  1. In the control panel select network and internet, and open network and sharing Center.
  2. Click on change advanced sharing Center.
  3. Make sure the network discovery is trned on but uncheck "turn on automatic configuration of network connected devices.
  4. Devices and printer the printer right click and select remove device, repeat the for the Fax icon.
    Note: If no such option exists for the printer, follow the next steps.
  5. Right-click in the background area and select the Mahager device.
  6. Delete any instance of the printer of imaging devices, Print queues, multifunction, printers, other devices adapters (if such exists).
  7. Once you have completed the printer should no longer appear under devices and printers...
  8. Open the software HP Officejet 6500 E710, select Connect a new printer and check any differnce.

Hope that helps,

Shlomi

Tags: HP Printers

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