Windows Help and support section is not up-to-date.

Similar Questions

• Windows Help and support links opens with Word

  Original title: windows help and support links does not not correctly__

  my colleague tried to 'fix' my computer while I was on vacation and it reindexed. Now when I try to load the links help and support it loads Word instead of Explorer. How can I solve this problem?

  Hey dhender,

  Looks like the file association is messed up. Change the file association for help and Support and see if it works.

  Here's how to fix the associated file.

  a. Click Start and type default programs in the start search field.

  b. click default programs list programs.

  c. click on associate a type of file or Protocol with a program.

  d. find the .hlp file.

  e. Select .hlp file and click Change program.

  f. Select Windows Winhlp32 Stub list.

  This should be it.

  Detailed explanation of the file association is available here.

  Change the programs that Windows uses by default

  http://Windows.Microsoft.com/en-us/Windows-Vista/change-which-programs-Windows-uses-by-default

  If you are interested, you can look in this article as well.

  I can not open Help files that require the Windows Help program (WinHlp32.exe)

  http://support.Microsoft.com/kb/917607

  Kind regards

  Shinmila H - Microsoft Support

  Visit our Microsoft answers feedback Forum and let us know what you think.

• integrated in windows xp help and support center does not work. can I uninstall and reinstall then or there at - it an easier way?

  I have a win xp update, but there seems to be a problem with the help and support section. whenever I have open and try to run some of the tests to keep my healthy system it stops. any ideas?

  Malcolm

  Startup of the service or re-registration a file sometimes solves it. Open a run window (Windows Logo key + R), type services.msc and press ENTER. Scroll down to help and Support, and then double-click it. Click on the Start button in the dialog box and change the type to automatic startup.

  In a run window (Windows Logo key + R), type regsvr32 hhctrl.ocx (note the space) and press ENTER.

• Can not stop the Windows Help and Support screen to appear several times

  I tried to us Windows Defender and features WindowTurn on or off programs in vain to stop the Windows Help and Support screen to appear several times offering assistance on everything that I've just selected if it is a selection of function or the word internet. The copy of Vista came with my new Dell laptop. I have another laptop HP with Vista but do not have to go through this on this subject.

  Advice to address this very frustrating situation would be appreciated.

  Hi Maree33,

  Let's run Windows Update and make sure that you have all the latest patches and service packs loaded.  In Internet Explorer click Tools then Windows Update and follow the instructions.

  You can also give a quick call Dell and see if this is a common problem with their OEM version.

  Please let us know the results.

  Brent
  Microsoft Answers Support Engineer
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Windows Help and support does not start

  Windows Help and support will not start. I get an error that sent me to the web site for help.

  Hello

  The 1st should help solve the problem, and the others are just in case.

  How to fix the Windows Vista Help and support
  http://www.Vistax64.com/tutorials/87497-help-support-Vista.html

  Windows Vista and Support help pages do not display correctly
  http://www.Winhelponline.com/articles/194/1/pages-in-Windows-Vista-Help-and-support-are-not-displayed-correctly.html

  "Help and support error" - Service not started
  http://WindowsXP.MVPs.org/Helpsvc.htm

  Difficulty of support and Windows Vista Help
  http://www.Windows-now.com/Media/p/36567.aspx

  I can not open Help files that require the Windows Help program (WinHlp32.exe)
  http://support.Microsoft.com/default.aspx/KB/917607

  I hope this helps.
  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Help and Support service does not

  Original title: Windows XP Services
  I would like to first of all a service that is running, but when I try to open system information, I get a message that the help and Support service is not running.  How can I start the help and Support service if I can't in the system services?

  Help and Support doesn't have to be set to automatic for her to work.  You can leave the Manual value and it will start when it needs start (if he can).

  You will see only the message you describe if the H & S Service is disabled if your H & S subsystem is afflicted in some way.  If the H & S Service is not disabled, you have a different problem.

  You don't describe symptoms suggestive of a need to run sfc/scannow or symptoms suggestive of a need to register the hhctrl.ocx file, but at least he has a link to a Microsoft KB article in this answer MSE.

  You can unregister the file hhctrl.ocx and H & S will always launch very well (but the Index button will not work).

  These ideas don't make sense to me.

  Do try these things and see how they work.

• Open windows help (HTML) and Windows Help and support of the 100... each program file, I opened

  Original title: help and Support.

  Open windows help (HTML) and Windows Help and support of the 100... each program file, I open... I disabled the assistance and support of windows, it did not stop... PL, help me...

  I once formatted the c drive, but it did not stop... It consumes the pagefile (util) and more problem occure... Please help me!

  Hello

  Step 1: Search for the issue in the clean boot state.

  Step 2: Online virus and malware scanner and check.

  http://www.Microsoft.com/security/scanner/en-us/default.aspx

  Step 3: Also, look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.

  Reference:

  Using the event viewer

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/snap_event_viewer.mspx?mfr=true

  Understanding of event viewer

  http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true

  Procedure to view and manage event logs in Event Viewer in Windows XP

  http://support.Microsoft.com/kb/308427

• How can I make images display in "Windows Help and Support"?

  I am problems in the display of images in "Windows Help and Support". Images are not displayed properly and help is also not formatted well as it should. Previously everything was fine, but I don't know what went wrong and resulted in such errors in appearance. I am currently running windows Vista business, which comes pre-installed in Sony VAIO VGN-BZ15GN.

  Images are not displayed and if they are displayed (this happens rarely) when they are positioned incorrectly. I tried to get help online, but it does not work yet. most recent online help is displayed, but the images still do not come. and if they come up (it happens sometimes) so they aren't too not formatted and well positioned.
  Please help me with this.

  Hi John,.

  see if this article helps you:
  http://www.Winhelponline.com/articles/194/1/pages-in-Windows-Vista-Help-and-support-are-not-displayed-correctly.html Vincenzo Di Russo - Microsoft MVP Windows Internet Explorer, Windows Desktop Experience & security - since 2003. ~ My Blog: http://blogs.dotnethell.it/vincent/

• 0xc000007b error code when you open Windows Help and Support

  I am running Windows 7 Home on a HP G71-449WM laptop .

  It is a double question I guess.  I was troubleshooting my web cam doesn't work does not and was directed to reinstall a mediasmart missing file to test because I couldn't locate.  Tried this and it would not install.  Downloaded fine, but would not install properly.

  He suggested then I go to Windows Help and Support, and when I try to run I get the same code, there was an error and the program does not load error 0x000007b code.

  How to fix this?   I'm pretty comfortable with troubleshooting on mine, but I can't even solve the problems now.

  Any suggestions would be greatly appreciated.

  You can also try the system restore to go back until you have downloaded this file.

  How to repair the operating system and how to restore the configuration of the operating system to an earlier point in time in Windows Vista (or 7)
  http://support.Microsoft.com/kb/936212/#appliesTo

  How to analyze the entries in the log file generating the program Checker (SFC.exe) resources of Microsoft Windows in Windows Vista
  http://support.Microsoft.com/kb/928228#appliesTo

  http://www.Google.com.au/search?q=0xc000007b&hl=en&TBO=1&RLS=com.Microsoft:-to the: IE-address & output = search & to source = lnt & to TBS = qdr:y & to her = X & ei = g7ruTPryPJevcLK0lbIK & to ved = 0CAsQpwU

  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/default.aspx/KB/929135

  Where install any software have you tried right clicking on the shortcut to the program, or the .exe or Setup.exe and choose the option "Run As Administrator"?  Perform, even if your user name is an administrator.

  See if there are clues in these for your webcam problem.  Is it still listed in Device Manager?

  http://www.google.com.au/search?hl=en&TBO=1&RLS=com.Microsoft%3Aen-au%3AIE-Address&tbs=qdr%3Ay&q=HP+%2b%22webcam+Problem%22&btnG=Search&aq=f&aqi=&AQL=&OQ=&gs_rfai=

  If you have two different problems, then divide them into two positions may be a better way to go unless you think they are related problems.

• How to save bookmarks of Windows 7 "Windows Help and Support"

  How to save bookmarks (links, pointers or other) to the sections "Windows Help and Support?

  For example, I found a help topic in the 'advanced tips for searching in Windows' help, I use quite often.

  I would like to record a "binding" on this issue, instead of going through all the steps

  1. open "help and Support" >

  2. search for "search" >

  3. "Find a file or folder" >

  4scroll...... do scroll down... scroll down >

  5. find in the 'Advanced Tips for searching in Windows' option text >

  6. click on it >

  7...... scroll do scroll down... scroll down >

  8. find the section "using keywords to refine a search.

  Any help that will reduce the list above would be greatly appreciated.

  Hi aramchek

  Your first message assumes that you want to save a link to a Web site for the help page that you are viewing locally.

  But your second post assumes that you want to display this page locally (on a plane) without an internet connection?

  1. If you want to save the help page on site that can be considered in offline mode, perform the following steps.

  a. go to Start/Help and Support. Enter your search term (Advanced Tips for searching in Windows).

  b. when the page you want to save appears, right-click the page and select View Source. The page opens in Notepad, view HTML content.

  c. click on file/save as. Name the file and give it an extension of .htm file. For example: File Search.htm Advanced and save it to the desktop.

  This file can be opened locally without an internet connection.

  2. If you want to create a bookmark to the same information online, use the Help and Support Online. Go to this site: http://windows.microsoft.com/en-us/windows7/products/features

  a. Enter your search term in the box at the top of the page and press enter (example: Search)

  b. in the drop down menu to change the filter , select Windows 7 (detected) and click the OK button.

  c. in the results, click on the link for the information you want. On the resulting web page, right click and select create shortcut or Add to Favorites.

  Let us know if that helps.

  Kind regards.

• Errors in Windows 7 with Windows Help and Support, network connection, and the system restore

  I have a HP Pavilion dv6 (4 years), sometimes overheated with heavy use. Normally I can cool, restart and wear. However, my laptop just overheated and closes, and this time I encounter all sorts of problems.
  First of all, after the reboot, I noticed that the system does not automatically connected to my Wi - Fi (it does not even recognize the available network).
  Secondly, in attempting to fix the network problem, I clicked on the link "Troubleshooting", only to receive the following error message "an unexpected error has occurred. ID of Package cannot continue the Troubleshooting Wizard": unknown path: C:\Windows\diagnostics\system\networking error Code: 0x8007045A

  Third, because troubleshooting did not work, I thought I'd try the help and Support Windows to search for answers. However, when I opened it, I received the following message: "Windows Help and support has encountered a problem. You might be able to solve the problem by restarting Windows Help and Support. If the problem persists, proceed as follows: 1. search the online help on the Windows website.  2. contact your manufacturer of computers or Microsoft Support for assistance. There could be a problem with one or more Windows system files or folders on your computer. "Because I could not connect to the internet, these suggestions and links were useless.

  Fourthly, as I failed to locate the problem, I tried a system restore. However, after he appeared to run (took about 30 min) and restarted Windows, the following message appeared: "system restore was not entirely successful. The system files and settings on your computer did not change. Details: System Restore could not access a file. This is probably because an antivirus program is running on the computer. Temporarily disable your antivirus and restart System Restore. An unspecified error occurred during system restore. (0x80070005)
  You can try the system restore again and choose a different restore point. If you continue to see this error, you can try an advanced recovery method. For more information, see what is recovery? "I have disable my antivirus (AVG), tried and received the same error message.

  Short physically all my backup files and restore to factory settings, I think I've exhausted what I can do.

  * EDIT * after scouring the site, I found a suggestion to run the tool via the command prompt System File Checker (see thread here: http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/no-internet-connection-on-this-computer-after/83fb22c9-712e-467d-9a68-f8d52dde9bcb), which I did and found some corrupted files. The following response appears: "Windows Resource Protection found corrupt files and repaired successfully details can be found in the CBS.log newspaper... File system changes will take effect after the next reboot. "After restarting, the internet connection problem seems to have been resolved. Service work. and Windows Help and Support also works! I hope it helps someone else!

  Hi Lorenacadi,

  Thanks for sharing of the resolution. Your efforts and patience are highly appreciated.

  In addition to the emission of heat:

  Two things inside the laptop generate heat - power (in the place where the power cord plugged in) and the processor.  The CPU has a heater and a fan to help disperse the heat and keep the CPU at a reasonable temperature.  Hot air is sent on the vents, and air at room temperature between in other events.
  What happens generally is dust forms near the vents, near the Airways within the laptop computer which lead to the mouths and on the CPU fan itself.  All these sources of dust cause airflow slow down, so that the hot air lingers and gets even hotter.  To resolve this problem, you will need to take the laptop apart and 'very good' to clean the dust and the CPU fan.

  Another potential source of heat which would be composed of dust problem might be software related.  More 'work' the CPU must do the most energy is needed and therefore more heat is released.

  Keep us in case you have questions/suggestions more associated with Windows.

• Windows Help and support keeps popping up.

  I have a hp system I used for aroud 2 years. but for these last days, windows help and support keeps popping up. I checked all the keys of the keyboard, tried to reinstall windows, worked well for 2 days, tried safe mode, but the problem doesn't go away. On-screen keyboard in my system shows that the key to the 'window' is pressed permanently, but it is not. Help, please!

  Hello

  1. What is the brand and model of the keyboard?

  2. have you made any changes to the computer?

  3 have you tried the same keyboard on another computer or another keyboard on the HP system to see if the problem occurs?

  Since the question does not appear 2 days after you have reinstalled Windows, it is possible that some changes have caused the problem as recently installed updates.

• Windows Help and support window Pop Up on startup

  Whenever my Dell laptop starts the window help and Support Windows opens. There are no settings to turn it off, and I can't find in startup tasks or in the list of Services

  Hi Beyers,

  Thanks for posting your question in the Microsoft Community.

  It appears from the description of the problem, that when every time your laptop Dell starts, the window help and Support Windows appears.

  I imagine the inconvenience that you are experiencing. I will try to help you in the matter of fixing.

  To help you suggest several steps to solve the problem, I would appreciate if you could answer the following question:

  . Did you recent hardware or software changes to your computer before the show?

  There may be some conflicting third party applications interfere with your computer for the origin of the problem. It is best if you follow the steps below and mark the question.

  Step 1:

  Start the computer in safe mode and check if the problem persists by following the link below.

  How to easily enter the mode without failure in windows 8? (One-click series)

  http://support.Microsoft.com/kb/2809468

  If the problem does not persists in Mode safe mode, and then perform a clean boot.

  Step 2:

  You need to perform a clean boot to prevent any third party conflicting application from interfering with your computer.

  To put the computer in a clean boot state, you must follow the steps in the article mentioned below and check with the question.

  How to perform a clean boot for a problem in Windows Vista, Windows 7 or Windows 8:
  http://support.Microsoft.com/kb/929135

  Note: After troubleshooting, be sure to start your computer in normal mode by following these steps.

  a. t Starscreen, type in msconfigand press enter.

  b. on the general tab, type or click the Normal startup option.

  c. press or click on the Services tab and uncheck hide all Microsoft services, and then press or click enable all.

  d. press or click on the Startup tab, and then press or click Open the Task Manager.

  e. in the Task Manager, select all your startup programs and then press or click OK.

  f. When you are prompted to restart the computer, tap or click restart.

  I hope the above information helps you and your response is very important for us to ensure a proper resolution.

  In the future if you fall on any question relating to Windows, please do not hesitate to post your request here on Microsoft Community, we will be more than happy to help you.

• Windows Help and support

  I use a new HP Touchsmart laptop, running Windows 8.1.  I installed an old program, Coreldraw 7, but whenever I try to enter data, the Windows Help and Support window opens and prevents data entry.  How can I prevent the opening of this window?

  Thanks for the suggestion to use compatibility mode. CorelDRAW 7 earlier than XP but ran OK on XP. What is the procedure for setting up to work in XP or Windows 7 compatibility mode?

• Help and Support service does not not XP

  I am running XP home.

  my help and support service will not start or operate.

  Help!

  I understand that assistance and support inside the command center is not running.

  It may be that the service has been disabled.

  Follow these steps:

  1. click on the Start button

  2. click on run, type Services.msc

  3. find and double-click 'Help and Support' entry

  4. double-click the entry "Help and Support" and set the startup type to "automatic".

  ' 5. in the left pane, click "Start the service", or restart the service ", according to what appears

  Restart the computer and check the result.

  Hope this helps

  Post back if necessary

  ___________________________________________________________

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