Windows Installer does not not after removing printers

OT: Problems with Desktop and Windows install

I hope that someone can help me, I have not had a good day!

I bought a new printer and tried to install it today and face a number of problems.

Assumed, perhaps wrongly, that I'd better uninstall my old printer first, am so I had to uninstall and done and then was asked to click to restart the pc and the process ends.  To restart the computer Desktop (screen) was all black and none of the usual shortcuts were displayed at all, just a screen black with a toolbar (I think that's what it's called) at the bottom of the screen.  Close the cursor (arrow) on the screen, there was also the 'thing' blue circular turning little and who used all the time as if the pc was working on something.

There were also up to 3 boxes that kept flashing for a few seconds that were similarly.  They directed the Windows installation program and if the message of preparation for installation but nothing ever installed!  I guess that it had something to do with the uninstall of the old printer?

I decided to try and install the new printer. After following all the instructions to the letter, and by inserting the CD to install the software, a message indicates to say that it cannot be installed as Windows Installer is busy and will have to finish first. It never ends well, then the system is blocked and I can't seem to find how to solve it.

The Office seems to be empty also which is a little disturbing.  As much as I know I have no security or virus etc problems and have never had this problem before.  The old printer used to 'block' and not always print or scan, where the reason for the purchase of a new.  It was 'risk to get' where it wouldn't print before I changed printers, maybe if the print statement is still in the pc somewhere and he is blocked somewhere, making it difficult to uninstall the old printer?

I also restored the pc a couple of times to restore earlier points, but it did not work.

I'm not an irritable type as you probably understand now!

Hoping someone can help me?

Thanks for reading

HIsrbenjo,

I recommend that you check your profile for corrutpion:

http://Windows.Microsoft.com/en-us/Windows7/fix-a-corrupted-user-profile

Chris
Microsoft Answers Support Engineer
Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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