Windows Installer, iTunes, Windows Update, system restore not working under Vista

For the last few weeks, I deal with an inability to install new programs in Vista, and I was unable to open the system or iTunes restore not in Mode without failure.  I can't install the windows updates that were downloaded, nor my laptop (Sony Vaio VGN-CS215J) will close properly.  I tried the system restore and used to let me open for a bit, but now iTunes that no longer works.  Occasionally, when my computer starts, it loads only for blacks and not go any further.  I run Kaspersky Anti-virus and used to run Spybot S & D (which is more open) and can't find anything that will solve this problem.  I can't properly download/install updates http://www.microsoft.com/windows/downloads/details.aspx?FamilyID=5a58b56f-60b6-4412-95b9-54d056d6f9f4 and delete the temporary files have not helped.  I don't know if I have a lemon of a computer or what happened, but any help would be greatly appreciated.

Hello CWilson13,

Welcome to the Microsoft Windows Vista Forum.

I would like to ask you a few questions.

1 > what happen when you try to restore the system to normal mode?

2 > are you an error when you try to install updates from windows update?

3 > you get an error during the installation of other programs?

About the judgment issue please check if you are able to stop the laptop in safe mode correctly. If Yes, then we must verify the issue by performing a clean boot. Clean boot will help us understand if the problem is due to third and put into service or services.

The steps to do a clean boot is given in this link:

www.support.Microsoft.com/kb/331796

You can also download the latest pack of windows install 4.5 and try to install programs.

The link for windows install 4.5 is:

http://www.Microsoft.com/downloads/details.aspx?FamilyId=5A58B56F-60B6-4412-95B9-54D056D6F9F4&displaylang=en

Regarding the Itunes I suggest to uninstall Itunes and Quick time to the computer and download the latest being and install it after installing windows install 4.5.

I hope this helps. Please let me know about the results so that I can help you.

--------------------------------------------------------------------------------

Kind regards

Shaolin Roger Thapa

Microsoft Answers Support Engineer

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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