[Windows] Installer of creative cloud hung up; What should I do?
Tried to download creative cloud, download the .exe was beautiful, but the Setup program does not progress after a few bars. I tried to cancel it and install again, but he never goes further... What can I do about it?
Hi Jspre,
Please see the below help documents:
Download cloud creative to troubleshoot and install questions
Download error, installation or update of Cloud Creative applications
Kind regards
Sheena
Tags: Adobe
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"Update of the Office of creative cloud" hung - now what that?
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Can I safely kill the "Adobe Installer" program with the Windows Task Manager and then install the application for the new copy of the file CreativeCloudSup - Up.exe I downloaded this morning? I have to restart the computer before installation?
Edited to add the following:
No other Adobe applications (for example, PS, LR, Reader) were when I started the update.
Edit: spelling correction
Thank you
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When I tried to kill the installed via the Windows Task Manager, I was told that the program was waiting for input from me, but there was no prompt so I killed the process without mercy. When I tried to uninstall the application, I was told that another copy of it was somewhere in memory. So I rebooted, uninstalled the app, installed again from files of "CreativeCloudSet_up.exe" this morning, connected to my Adobe account, and all seems well.
No was not delighted by the experience but, Hey, it's working now.
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Have problem on creative cloud of payment, what should I do?
I just received by e-mail on June 26 on my ID were made from paid to free because unable to charge the credit card on file.
Yesterday, I changed my name, last name, credit card number and address already.
But now, still have problem, impossible to charge the credit card and my computer show 11 days remaining work stoppage. What should I do?
Use a browser that allows cookies and pop-up windows, please contact adobe for hourly pst support by clicking here and, when it is available, click "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
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???
Hi Karp125521,
not those stolen money here. Orders may take up to 24 hours to process, so check at a later date.
If your subscription still not changed then please contact the Customer Care Team via this link:Kind regards
Maurice -
Since the upgrade to Windows 10 and Creative Cloude 2015 (about the same day...), my pen (Intuos 5 Touch) is so much trolling and does more work with it. I downloaded the latest drivers. What should do? Thank you, Dany
Hi Dan,.
Please ensure that your Pen drivers are up-to-date. (check the manufacturer's Web site)
Also, what exact version of Photoshop and Lightroom are you using?
Search for graphics card drivers update as well.
Kind regards
Assani
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I have a subscription for photography (photoshop/lightroom) after a few days of testing, but the window of my creative cloud always tells me that I have 25 days to test and he should buy photoshop. What does that mean?
Hi Kai,
Please check the help below document:
Applications creative Cloud back in test mode after an update until 2015 for CC
However, the Adobe ID on the forums has no active members under him. Please confirm the other Adobe Id under which the subscription can be.
Kind regards
Sheena
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The window of my creative cloud is empty. What have I done?
The window of my creative cloud is empty. What have I done?
Bill and Andrew:
Please see that ces-related posts:
New Creative Cloud application unusable: it is empty! (WIN)
Cloud of Creative app empty opening (MAC)Guinot
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5 Lightroom has stopped working. A says to remove the program and reinstalled. Installation of creative cloud does not deliver to 0%. What's wrong? With the help of a PC.
I installed again the creative cloud. Now it's working.
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I get an error indicating cc cookies dir: cannot do file / cookies: permission denied (error 13) when I tried to download the installer of creative cloud on my Mac. Can anyone help with similar pop-up window? I try to get a trial version of CS5.
You don't need to involve creative cloud to install try the trial version of CS5...
You can download the demo version of the software through the page linked below and then use your current serial number to activate it.
Don't forget to follow the steps described in the Note: very important Instructions in the section on the pages of this site download and have cookies turned on in your browser, otherwise the download will not work correctly.
CS5: http://prodesigntools.com/all-adobe-cs5-direct-download-links.html
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A lot of nothing happening with the installation of creative cloud
Nothing happens when I double click the Setup for creative cloud file and I tried all of the solutions I can think. Anyone know what could be my problem? I should also mention that I am on Windows 10 and creative cloud was, until recently, installed and working properly. I don't get an error message, so I am not able to find solutions in this way.
Thank you!
SUCCESS! It was a problem with the application manager. Problem, I mean that it was not installed. Once I installed it, installation of creative cloud has been impeccable. Thanks again for your help!
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A solution to the error 201 in the installation of Creative Cloud Desktop
I'll try to help you, with my poor English (I m improve this last), if you encounter the long trip to fix the 201 error during installation of Creative Cloud Desktop.
I m talking about this error (screens in Portuguese), you will recognize:
I tried the solutions all proposals, including that of Adobe Foruns, amongst these:
-Disable the windows, anti-virus firewall and both (look at the danger!)
-Create special rules on firewall for several proposed solutions.
-Turn off wi - fi and wired.
-Unistalling all software (including Adobe Reader), remove the respective remaining files.
-Create another windows user.
- The 'AdobeCreativeCloudCleanerTool' running (despite having not worked, it seems interesting. It's here: https://helpx.adobe.com/br/creative-suite/kb/cs5-cleaner-tool-installation-problems.html)
But nothing WORKS: error 201-50% of the installation.
To make matters worse, I tried in my pc wife´s (whose configuration is minor my Vaio i5) and... IT WORKS in 1st attempt (windows 8.1, firewall and antivirus running, the same network. Ouch!).
I've been on stage now, you think of: a) cancel the subscription. (b) format; (c) change of computer; (d) change of career and so on.
I found the solution hours after lots (and lots) of reserch and attempts, here: http:// https://forums.adobe.com/thread/1847647.
What I did, following the instructions was simply:
(1) open the Photoshop Elements download page, here:
http://https://helpx.Adobe.com/Photoshop-elements/KB/Photoshop-elements-downloads.html
Do not download anything, just keep the page open. (Yes, it's just that read you!)
(2) download the Office complete cloud creative, compressed in a zip file, here:
http://http://trials2.Adobe.com/AdobeProducts/KCCC/1/Win32/ACCCx3_0_0_74.zip
3-unzip the file and run the "Set - up.exe".
Fact! It works! Already download all the applications I need full subscribe.
I hope it works for you.
Enjoy.
Leandro Campos.
of the Brazil
(Sorry for my English)
Hello Leandro,
Please see the help document that below that explains the error Code 201:
Download error, installation or update of Cloud Creative applications
You can also see the thread below where this issue has been addressed:
Error 201; CC constantly disconnected desktop application, will not download again
Kind regards
Sheena
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Since the installation of creative cloud, I noticed a lack of disk space, recently I found CC had been storing GB of log files, how can I stop this nonsense? 40 GB of space on my SSD HARD drive was recovered today by disabling the 8.1 windows temp folder. I was wondering what "ACC 22/04/2015-10-09 - 26.log" etc, and when I opened the I was shocked to discover Adobe CC was bringing together these huge logs on my computer since I bought and installed last month. WTF Adobe, how can I turn off or limit, as writes to the SSD of constantly to kill them and I do not consider your logs to be important use of space.
Hi Lewis,
Apologies for the inconvenience.
Yes, there is a known and identified as a bug problem.
Engineering product is right now working on that and I hope that the fixed very soon.
Kind regards
Sumit Singh
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Problem with the installation of creative cloud
During the installation of creative cloud I see the following: 'the door entry procedure QueryFullProcessImageNameW not found in the library of the CORE D 32.dll' and 'code error 42 '. What should do?
Error 42 and 48 https://forums.adobe.com/thread/1893316
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Hello, I need help. in photoshop / editing / color / color / RGB management rules, it is impossible to change this point. Is in the "off" position and I would choose "preserve embedded profiles' I'm on windows 8 and creative cloud for photoshop.
Policies automatically goes to "off" If you have your screen as working RGB profile - what is something that you should never do. Always have a standard space like RGB work.
And Yes, "preserve embedded profiles" is the only sensitive parameter. Others are best for special purposes where you really know what you are doing - at worst they will transform your archive in a unrecoverable mess.
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When I download and try to install Adobe Installer for creative cloud, I get error Code 43. Setup could not copy a critical file. Please try again.
It's on Windows 7 Ultimate SP1. I can not install one of the adobe applications.
Contact adobe during the time pst support by clicking here and, when available, click on "still need help," http://helpx.adobe.com/x-productkb/global/service-ccm.html
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