Windows keep me phoning re computer errors. It's genuine or scam?
MAKE THE CUSTOMER RE ERROR ON THE COMPUTER WINDOWS PHONE
Fake phone calls to technical support
Calls unrequested telephone of this nature are almost always a common scam. Do not let them give any info, do not give access to your PC, not give them all the money and do not go to all the websites that they suggest. One moment.
Please see:
http://www.microsoft.com/en-gb/security/online-privacy/msname.aspx .
Microsoft issues never not solicited for phone calls of support or security.
These types of callers can use completely fictitious names or bogusly claim to be of real companies other than Microsoft as well.
Tags: Windows
Similar Questions
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I just had a call from someone who says they're on MS Windows and they received my computer error messages. They wanted me to open the box run the program. Anyone know what this type of scam? Happens a little?
It is a scam, do not give them any personal information.
Avoid scams that use the name of Microsoft in a fraudulent manner:
http://www.Microsoft.com/security/online-privacy/msName.aspxThis is another form of Internet fraud that combines a variety of other common scams - fake security software,social engineeringand phishing.
Cyber criminals started calling people on the phone, who claims to be from Microsoft and offers help to solve their computer problems. Once criminals have won the trust of the victim, they can do one or more of the following:
- People thing to install malicious software on their computer.
- Take control of the victim's computer remotely and adjust settings in order to leave the computer vulnerable.
- Request credit card information so that cybercriminals can charge for services of can.
Microsoft will not unsolicited telephone calls to help you with your computer. If you get a phone call like this, hang up.
If you think you might be a victim of fraud, you can report it. For more information, see what to do if you've responded to a phishing scam.
For more information on how to recognize a phishing scam, see avoid scams that use the Microsoft name fraudulently.
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I haave had this since 2008 HP Pavilion desktop computer. It came with Win 7 Home installed, and Office Depot had upgraded to Win 7 Pro. I ran it without any problem of validation for more than three years now. Tuesday I'll be back for an appointment and the computer went to sleep. When he woke up normally, I found a 'Windows Activation Technologies' popup saying "this computer is not running genuine Windows". I tried the link "pay online now", but he ordered me to have to pay for a new facility. I do not want to do because my Windows has already been purchased and is valid for more than three years.
Then run Windows Genuine Advantage Diagnostic tool and it came true.
Diagnostic report (1.9.0019.0):
-----------------------------------------
Given WGA-->
Validation status: genuine
Validation code: 0
Code of Validation caching: 0x0
Windows product key: *-* - PQXXH - YV9X4-W9RHT
The Windows Product Key hash: eoAuGpzqza0N5Rq8GmfThaa7MtY =
Windows product ID: 00371-618-0336466-85959
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F} (1)
Admin: Yes
TestCab: 0x0
WGA Version: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.120330 - 1504
TTS error:
Validation of diagnosis:
Resolution state: n/a
WgaER data-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
WGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002
OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002
OGA data-->
Office status: 100 authentic
Microsoft Office Publisher 2007-100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowed
Analysis of file data-->
Other data-->
Office details:
{84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F} 1.9.0019.0 6.1.7601.2.00010100.1.0.048 x 64 *-*-*-*-W9RHT 00371-618-0336466-85959 5 S-1-5-21-2646128604-217356146-35614142 HP-Pavilion ,NY544AA-ABA p6210f American Megatrends Inc.. 5.17 C7263D07018400F2 0409 0409 Central Standard Time(GMT-06:00) 0 3 HPQOEM SLIC-CPC 100 100 Microsoft Office Publisher 2007 12 21A0B52A164FEBC GeuvSw31eIcMjxhj/ZUT54M71Ts = 89404-862-3928931-63867 8 Content Spsys.log: 0 x 80070002
License data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): library not registered.
Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: 0x00000000
Beyond: 0 x 0000000000000800
Event timestamp: 6:4:2012 18:38
WAT Activex: registered
WAT administration service: registered
--> HWID data
Current HWID hash: PAAAAAIAAQABAAEAAQAGAAAAAwABAAEAonYe3oFEvpSqPn7NwJgrQARthsUgT6li6yrDvLhFGAsZC0Ia
Activation 1.0 data OEM-->
N/A
Activation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
HPQOEM APIC-SLIC-CPC
FACP SLIC-CPC HPQOEM
HPET SLIC-CPC HPQOEM
MCFG SLIC-CPC HPQOEM
LASRYVITRAGE HPQOEM SLIC-CPC
INFO HPQOEM SLIC-CPC
NVHD HPQOEM SLIC-CPC
SLIC SLIC-CPC HPQOEM
SSDT HPQOEM SLIC-CPC
I was away yesterday and today I tried the process with a freshly downloaded MGADiag.exe and got a different result.
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0x8004FE22
Code of Validation caching online: 0x0
Windows product key: *-* - PQXXH - YV9X4-W9RHT
The Windows Product Key hash: eoAuGpzqza0N5Rq8GmfThaa7MtY =
Windows product ID: 00371-618-0336466-85959
Windows product ID type: 5
Windows license type: retail
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F} (3)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.120330 - 1504
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 100 authentic
Microsoft Office Publisher 2007-100 authentic
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{84F94BAF-6CEE-4CD5-96A3-E47F7B917F2F} 1.9.0027.0 6.1.7601.2.00010100.1.0.048 x 64 *-*-*-*-W9RHT 00371-618-0336466-85959 5 S-1-5-21-2646128604-217356146-35614142 HP-Pavilion ,NY544AA-ABA p6210f American Megatrends Inc.. 5.17 C7263D07018400F2 0409 0409 Central Standard Time(GMT-06:00) 0 3 HPQOEM SLIC-CPC 100 100 Microsoft Office Publisher 2007 12 21A0B52A164FEBC GeuvSw31eIcMjxhj/ZUT54M71Ts = 89404-862-3928931-63867 8 Content Spsys.log: 0 x 80070002
License data-->
C:\Windows\system32\slmgr.vbs(22, 1) (null): library not registered.Windows Activation Technologies-->
HrOffline: 0x8004FE22
HrOnline: n/a
Beyond: 0 x 0000000000000800
Event timestamp: 6:6:2012 13:05
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM--> HWID data
Current HWID hash: PAAAAAIAAQABAAEAAQAGAAAAAwABAAEAonYe3oFEvpSqPn7NwJgrQARthsUgT6li6yrDvLhFGAsZC0IaActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
HPQOEM APIC-SLIC-CPC
FACP SLIC-CPC HPQOEM
HPET SLIC-CPC HPQOEM
MCFG SLIC-CPC HPQOEM
LASRYVITRAGE HPQOEM SLIC-CPC
INFO HPQOEM SLIC-CPC
NVHD HPQOEM SLIC-CPC
SLIC SLIC-CPC HPQOEM
SSDT HPQOEM SLIC-CPCI ran full virus and malware scan with Avast Pro and Malwarebytes Pro and a complete diagnosis with Advanced System Care Pro tools that have always kept this system clean and stable. As expected, no malware, regular maintenance tasks only were delivered. It's been several days since the last time that I made no change to the system (I upgraded a utility) and the system has been rebooted at least four times after that without problem. The only other change was an update of Windows. Interestingly, after that same Windows Update on my machine Vista, it refused to start (BSOD) and I had to go back to a two days old restore point - that fixed it. I always had a mysterious problem with Win 7 Pro machine that it creates restore points, but I can never find, so I can't have this option on this computer.
I'm trying to start a new business and cannot afford to be without my computer, or do strange things, or buy a new copy of Windows and take the time to restore a careful configuration of three years. I when I recently bought a new laptop from Office Depot, I also bought a Windows 7 Pro upgrade kit and installed myself. When I did, I realized that the update CHANGES THE PRODUCT KEY and I knew not when they improved the office... they give me new product key for the Pro upgrade, so all I have is the original OEM key and apparently going to lose my Pro upgrade if I need to reimage from the disks in the system or the OEM partition. This is not acceptable, either, and I have no idea how to go about face. The transaction took place three years ago!
Please help; I'm already running on the razor's edge with the launch of this company. This error is likely to destroy me financially. I can't do what I need to do on the laptop - it is a low-cost, minimal machine and specifically, has no office and the ability to perform graphics... things cutting-edge software that I need to be able to do.
Click Start
in the search box, type
System restore
and press the Enter key
Once the system restore is displayed, click Next
Now put a check mark in the box "Show more restore points.
What points appear now?
If there is a just before your problem, try this.
If this isn't the case - as I say, CANCEL any act performed by ASC and uninstall it.
Then run another MGADiag report and post it.
-
Windows keep stop updates of certificate errors. How should I do?
I can't update Windows Vista. I can not down load security software. I can't display a page about half the time without certificate errors.
What should I do to fix this?
Hello
Run the sfc/scannow command.
http://support.Microsoft.com/kb/929833
Use the (SFC.exe) System File Checker tool to determine which file is causing the problem and then replace the file. To do this, follow these steps:
- Open an elevated command prompt. To do this, click Start, click principally madeprograms,Accessories, right-clickguest, and then clickrun as administrator. If you are prompted for an administrator password or a confirmation, type the password, or clickallow.
- Type the following command and press ENTER:sfc/scannow
The sfc/scannow command analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions
If SFC detects the main problems it can't fix you may need to borrow a Microsoft dvd vista not an acer, HP etc. recovery disk and do a repair installation
read the below tutorial on how to perform a repair installation
http://www.Vistax64.com/tutorials/88236-repair-install-Vista.html
_______________________________________________________________
and make sure that your computer is malware free
an anti-virus can not find any problems
you need to scan with a good anti-malware program
Download update and scan with the free malwarebytes anti-malware version
http://www.Malwarebytes.org/MBAM.php
_________________________________________________________________
see if that helps to fix:
How to reset the Windows Update components?
There is also an automatic 'fix - it' here
http://support.Microsoft.com/kb/971058
Also, try to put the KB numbers in the search on the link below and then manually download the
http://www.Microsoft.com/downloads/en/default.aspx
or please repost your question in the correct windows update forum
http://answers.Microsoft.com/en-us/Windows/Forum/windows_vista-windows_update?page=1&tab=all
-
I have a genuine Windows 7 Acer machine. All of a sudden, I started getting the message above after owning it for a number of years. I have read the discussions relating to this and downloaded the tool of diagnosis and am (as described in other posts) from this new thread to solve my problem. The diagnostic tool gave me the following result (obtained by clicking 'Copy' tab of the Diagnostic tool Windows). Your help in solving this problem is greatly appreciated.
Mary
Diagnostic report (1.9.0027.0):
-----------------------------------------
Validation of Windows data-->Validation code: 0x8004FE21
Code of Validation caching online: 0x0
Windows product key: *-* - WJ2H8 - R6B6D-7QJB7
The Windows Product Key hash: ckKNc + BBPDWmo1LUlOkraNjlQ34 =
Windows product ID: 00359-OEM-8992687-00006
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010300.1.0.003
ID: {D728F2AC-B18B-4610-93B9-5D5CE135D5C6} (1)
Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Home Premium
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.140303 - 2144
TTS error:
Validation of diagnosis:
Resolution state: n/aGiven Vista WgaER-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002Windows XP Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 109 n/a
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x 86) \Mozilla Firefox\firefox.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
[File mismatch: C:\Windows\system32\wat\watadminsvc.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\wat\watux.exe[7.1.7600.16395], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppobjs.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppc.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppwinob.dll[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\slc.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\slcext.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppuinotify.dll[6.1.7600.16385], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\slui.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\sppcomapi.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppcommdlg.dll[6.1.7600.16385], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\sppsvc.exe[6.1.7601.17514], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\drivers\spsys.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\drivers\spldr.sys[6.1.7127.0], Hr = 0 x 80092003
[File mismatch: C:\Windows\system32\systemcpl.dll[6.1.7601.17514], Hr = 0x800b0100
[File mismatch: C:\Windows\system32\user32.dll[6.1.7601.17514], Hr = 0x800b0100Other data-->
Office details:{D728F2AC-B18B-4610-93B9-5D5CE135D5C6} 1.9.0027.0 6.1.7601.2.00010300.1.0.003 x 64 *-*-*-*-7QJB7 00359-OEM-8992687-00006 2 S-1-5-21-2364154859-1624649444-1048625973 Acer Aspire 5742 Acer V1.27 E6353307018400FC 1009 0409 Time(GMT-05:00) Standard is 0 3 ACRSYS ACRPRDCT 109 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 HomePremium edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00359-00178-926-800006-02-1033-7600.0000-2422010
Installation ID: 005844732136643244814802855542416480260861969115051293
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: 7QJB7
License status: licensed
Remaining Windows rearm count: 3
Trust time: 30/03/2015-09:16:59Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: n/a
Beyond: 0x000000000001EFF0
Event timestamp: 3:29:2015 20:43
ActiveX: Registered, Version: 7.1.7600.16395
The admin service: recorded, Version: 7.1.7600.16395
Output beyond bitmask:
Altered the file: %systemroot%\system32\sppobjs.dll
Altered the file: %systemroot%\system32\sppc.dll|sppc.dll.mui
Altered the file: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
Altered the file: %systemroot%\system32\sppwinob.dll
Altered the file: %systemroot%\system32\slc.dll|slc.dll.mui
Altered the file: %systemroot%\system32\slcext.dll|slcext.dll.mui
Altered the file: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
Tampered files: Check %systemroot%\system32\slui.exe|slui.exe.mui|COM
Altered the file: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
Altered the file: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
Altered the file: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui
Altered the file: %systemroot%\system32\drivers\spsys.sys--> HWID data
Current Hash HWID: LAAAAAEAAQABAAEAAAABAAAAAgABAAEA6GHQ8SCgoMQS zIs7Cz2qMDpXF0 plusActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC ACRSYS ACRPRDCT
FACP ACRSYS ACRPRDCT
HPET ACRSYS ACRPRDCT
START ACRSYS ACRPRDCT
MCFG ACRSYS ACRPRDCT
ASF! ACRSYS ACRPRDCT
SLIC ACRSYS ACRPRDCT
ASPT ACRSYS ACRPRDCT
SSDT PmRef CpuPm
SSDT PmRef CpuPm
SSDT PmRef CpuPmMary
A common cause of mismatch is a defective Intel Rapid Storage Tech driver
Download and install the latest version of...
https://Downloadcenter.Intel.com/Detail_Desc.aspx?DwnldID=22194
Please, run again in normal mode and copy Microsoft Genuine Advantage diagnostic tool and paste the results into a response for further analysis:
http://go.Microsoft.com/fwlink/?LinkId=52012 -
I have windows 7 home. I have 12.0.7601.181.50 windows Media Player. Some web sites do not recognize that it is installed on my computer. It does not show on the page add to the abduction as a program that is installed on my computer. All attributes are turned on. I am currently taking a class and he repeats my windows media player is not installed or supported on my computer.
A test and don't run like that for long JUST as a quick test, IF this compass program is the only one who can or not 'see' WMP, try turning off your firewall on your PC (not router) just to see if it works OK then. See - http://technet.microsoft.com/en-us/library/cc766337%28v=WS.10%29.aspx - for instructions via the user interface.
After testing, you can reactivate the firewall.
PS - can give you a link to the site so that we can a better idea of the program? or is it internal to your company?
-
Get the Message After that recent Windows 7 update for this computer is not running Genuine Windows
I bought this directly from computer to DELL 9 months ago. After the last update of Windows 7, I get the Activation screen pop up:
"This computer is not current running Genuine Windows"
I tried some of the suggestions on the community forum - did not work.
I tried to re - activate Windows by phone - rejected
I tried to follow the directions on the error screen - unfortunately, I seem to get lost in an infinite loop, tried to contact MS Support by eMail... I can never get the screen to contact technical support by email. I'm trying this.
This is the form of the output of the MS Genuine Advantage Diagnostic Tool:
Diagnostic report (1.9.0019.0):
-----------------------------------------
Given WGA-->
Validation status: genuine
Validation code: 0Code of Validation caching: 0x0
Windows product key: *-* - M3DJT - 4J3WC-733WD
The Windows Product Key hash: xo + ajVSpae7/4VoZjS7m6JL0f3A =
Windows product ID: 00371-OEM-8992671-00524
Windows product ID type: 2
Windows license Type: OEM SLP
The Windows OS version: 6.1.7601.2.00010100.1.0.048
ID: {DF706470-8353-4FE0-BF91-B476B1CC9AD5} (3)
Admin: Yes
TestCab: 0x0
WGA Version: N/a, hr = 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Product name: Windows 7 Professional
Architecture: 0 x 00000009
Build lab: 7601.win7sp1_gdr.160121 - 1718
TTS error:
Validation of diagnosis:
Resolution state: n/aWgaER data-->
ThreatID (s): n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002WGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
File: No.
Version: N/a, hr = 0 x 80070002
WgaTray.exe signed by: n/a, hr = 0 x 80070002
WgaLogon.dll signed by: n/a, hr = 0 x 80070002OGA Notifications data-->
Cached result: n/a, hr = 0 x 80070002
Version: N/a, hr = 0 x 80070002
OGAExec.exe signed by: n/a, hr = 0 x 80070002
OGAAddin.dll signed by: n/a, hr = 0 x 80070002OGA data-->
Office status: 114 blocked VLK 2
Microsoft Office Professional Edition 2003-114 blocked VLK 2
OGA Version: N/a, 0 x 80070002
Signed by: n/a, hr = 0 x 80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3Data browser-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
Download signed ActiveX controls: fast
Download unsigned ActiveX controls: disabled
Run ActiveX controls and plug-ins: allowed
Initialize and script ActiveX controls not marked as safe: disabled
Allow the Internet Explorer Webbrowser control scripts: disabled
Active scripting: allowed
Recognized ActiveX controls safe for scripting: allowedAnalysis of file data-->
Other data-->
Office details:{DF706470-8353-4FE0-BF91-B476B1CC9AD5} 1.9.0019.0 6.1.7601.2.00010100.1.0.048 x 64 *-*-*-*-733WD 00371-OEM-8992671-00524 2 S-1-5-21-3549810005-129049543-177520327 Dell Inc.. Inspiron 3847 Dell Inc.. A06 5BFC3507018400F4 0409 0409 Mountain Standard Time(GMT-07:00) 0 3 DELL WN09 114 114 Microsoft Office Professional Edition 2003 11 59D1605114E3500 vfZmaSmFPIYrLWTcZSZErUQg Fo plus 73931-640-0000106-57355 14 Content Spsys.log: 0 x 80070002
License data-->
The software licensing service version: 6.1.7601.17514Name: Windows 7 Professional edition
Description: operating system Windows - Windows (r) 7, channel OEM_SLP
Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
ID of the application: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00371-00178-926-700524-02-1033-7601.0000-1252015
Installation ID: 001012827913503504119443300805063884364523993301059480
Processor certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
The machine certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
Use license URL: http://go.microsoft.com/fwlink/?LinkID=88341
Product key certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
Partial product key: 733WD
License status: licensed
Remaining Windows rearm count: 2
Trust time: 16/02/2016 10:26:03Windows Activation Technologies-->
HrOffline: 0x8004FE21
HrOnline: 0x00000000
Beyond: 0 x 0000000000010240
Event timestamp: 2:11:2016 10:23
WAT Activex: registered
WAT administration service: registered--> HWID data
Current Hash HWID: LgAAAAEAAQABAAEAAAACAAAAAgABAAEAln1 + zOI4/OXyG2qmZoCBP/rNYBDI9g isActivation 1.0 data OEM-->
N/AActivation 2.0 data OEM-->
BIOS valid for OA 2.0: Yes
Windows marker version: 0 x 20001
OEMID and OEMTableID consistent: Yes
BIOS information:
ACPI Table name OEMID value OEMTableID value
APIC DELL WN09
FACP DELL WN09
HPET DELL WN09
MCFG DELL WN09
FPDT DELL WN09
ASF! INTEL HCG
WN09 DELL SLIC
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
SSDT PmRef Cpu0Ist
MSDM DELL WN09
LAURENCE INTEL HSWThank you for your response.
This is on a DELL computer. I contacted DELL support and they have a bulletin on the basis of their knowledge. The bulletin has a number of solutions for fixing this updates the BIOS including instructions, and updates the driver Intel. For me, the update of the BIOS seems to have solved the problem.
http://www.Dell.com/support/article/us/en/19/SLN104591/en
-
Original title: blocking or scrolling
Generally when I go in windows or by mail, the computer will pick up, and then when it opens, I can't keep the page at a particular place. It scrolls upwards or downwards, when I try to open a place to file an open letter from mail, or trying to do some work. Please notify.
Hello
1 how long have you been faced with this problem?
2 don't you make changes on the computer before this problem?
3 what e-mail client or browser you use?Step 1: Check if the problem persists in the clean boot state.
From your computer by using a minimal set of drivers and startup programs so that you can determine if a background program is interfering with your game or program. This type of boot is known as a "clean boot".
Reference:
How to configure Windows XP to start in a "clean boot" State
http://support.Microsoft.com/kb/310353When you are finished troubleshooting, follow these steps to reset the computer to start as usual:
1. click on start and then click Run.
2. type msconfig and click OK.The System Configuration Utility dialog box appears.
3. click on the tab general, click Normal Startup - load all services and device drivers and then click OK.
4. When prompted, click on restart to restart the computer.Step 2: Also, viruses or malware scan and check.
http://www.Microsoft.com/security/scanner/en-us/default.aspx
http://www.Microsoft.com/downloads/details.aspx?displaylang=en&FamilyID=ad724ae0-e72d-4f54-9ab3-75b8eb148356Step 3: Also, look for error messages in the event viewer. If you find error messages after return the exact error message so that we can help you better.
Reference:
Using the event viewer
http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/snap_event_viewer.mspx?mfr=true
Understanding of event viewer
http://www.Microsoft.com/resources/documentation/Windows/XP/all/proddocs/en-us/event_overview_01.mspx?mfr=true
Procedure to view and manage event logs in Event Viewer in Windows XP
http://support.Microsoft.com/kb/308427 -
How can I fix windows update agent 32-bit vista Windows Update agent 7.6.7600.256 keep for lack of 8007041D error code
Clean boot tried tried reboot fix he said componet needs to be repaired
Please answer each of the following [admittedly tedious] diagnostic questions in a numbered list type in your very next answer (no need to quote this post):
1. when (date about) don't you buy the computer?
2. What is the full name of your application or the installed antivirus security suite and when (date about) is your subscription current expires? What (other than Defender) anti-spyware applications are installed? What third-party firewall (if applicable)?
3 a Norton or McAfee application ALREADY installed on the computer?
4. do you have a free trial Norton, or a test of free McAfee [a] come preinstalled on the computer when you bought it? (No matter if you have never used or activated).
5 are ALL the following updates listed in installed updates (not update history)? [1]
(a) KB2705219, KB2712808, KB2744842 [KB2722913 or KB2719177 or KB2699988], KB2731847 [or KB2718523] and maybe KB2736233;
(b) KB2698365, KB2691442, KB2655992 & KB2719985 [or maybe KB2721691];
(c) KB2685939 and possibly KB2686833.
(d) KB2658846, KB2659,262, KB2660649,562, KB2688338 & KB2690533 KB2676;
(e) KB2393802 KB2644615, KB2633171, and especially KB971029.
6. If Windows Vista Service Pack 2 is listed in the installed updates, when (the exact date) he was installed according to the history of the update (this time)? [2]
7A. is the 7 Version of Java Update 7 (or higher) installed? TEST HERE in USING INTERNET EXPLORER (ONLY!)-online http://java.com/en/download/installed.jsp
7 b. v11.4.402.278 is Adobe Flash Player (or higher) installed? TEST HERE in USING INTERNET EXPLORER (ONLY!)-online http://www.adobe.com/software/flash/about/7. Is Firefox, Chrome or any other alternative browser installed?
8 is Firefox or another alternative browser installed in addition to Chrome?
9 have you ever had the opportunity to do a repair installation or a clean installation of Windows?
10. are you familiar with "Registry cleaners" (e.g., Registry Mechanic;) System Mechanic; RegCure; RegClean Pro. Advanced SystemCare. Registry Booster; McAfee QuickClean. AVG PC TuneUp. Norton Registry Cleaner; PCTools optimizer; SpeedUpMyPC; PC Doctor; TuneUp Utilities; WinMaximizer; WinSweeper; Comodo System Cleaner. Advanced System Optimizer. CCleaner Registry Cleaner)?
==================================================
[1] start | Control Panel | Programs and features. See installed updates (in the left menu)[2] start | Control Panel | Windows Update | View the update history (in the left menu)
-
Section user and Windows Update section of the computer in Windows 8 setting is missing.
Open Control Panel > user accounts > make changes to my account in the computer setting.
"Page not found. Sorry, the page you requested is not available, or you have found an outdated link. "is displayed.
I already tried Microsoft scanner security, sfc/scannow, auto repair and record using a hidden administrator account.
My power plan option page is also absent and when tried to open the parameter, "unable to open the access control editor. the activation requires the display name to stand under the CLSID key. Also, while trying to open the properties of the network connection, "an unexpected error has occurred" appears. I don't know if these problems are related.
I agee with dietydiablo, it was not pleasant to have to do a refresh and reload everything.
Also use even win 8 Pro with WMC.
I could not afford to wait and to solve the problems, and the update was a faster option. But I keep an eye on it now that if it happens again, I know when it happened. -
Whenever I try to find new updates for my computer error 80248009 appears under Windows Updates. I have not installed new updates on my computer in a month because of this problem. How should I do so that I can update my computer?
Error when you try to use Microsoft Update or Windows Update Web sites to install updates: "0 x 80248009":
http://support.Microsoft.com/kb/956700Quote your full version of Windows (for example, WinXP SP3;) Windows XP 64 - bit SP2; Vista SP1; Vista 64 - bit SP2; Win7; Win7 64 bit) when you post in a forum or a newsgroup. Please do it in your next reply. ~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft
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I'm tryin to update my computer... I keep getting code and the error 646... I need help I am if confused as to what to do to get these updates... I tried to disable my firewall, but which is not good... Help, please
Download and install the update/s who is / are relevant to your computer manually.
IE: http://www.microsoft.com/downloads/en/results.aspx?freetext=974771&displaylang=en&stype=s_basicTaurArian [MVP] 2005-2010 - Update Services
-
A window saying RSS Microsoft synchronization has encountered a problem and must close pops up on my screen every few minutes. The computer does not close the window keeps coming back on the same conclusion. I shut down windows, but the window is always displayed.
It's good (remember how to run smoothly again!).
The opinion of the "expert" Support engineer who is retained by Microsoft is still ridiculous.
-
When I go to start the Service for Windows drivers Foundation I get the following error message, cannot start service window drivers Foundation-User-Mode Driver Framework on local computer, error 31: a device attached to the system is not functioning
I was not able to find an answer in help
Unless you write your own drivers for XP and using the Windows Driver Foundation Service to help you debug, you can disable the WDF Service. It will be one less point to start your system and will not not just sitting there working day and night with nothing to do.
On some systems, if WDF is activated, you can begin to see some errors of svchost.exe like this:
Application error: the instruction at "0x7c91b21a" referenced memory at "0x00000010". Memory could not be "written".
The best solution for this problem is: disable the WDF Service.
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Original title: windows search service does not start.
When I try to start the service "windows search" I get the following error "windows search on local computer started and then stopped. Some services stop automatically if they have no work to do, for example, the services of newspapers and performance alerts' I tried manually and nothing, can someone help me please.
It is a XP machine and yes I have windows search 4.0. I need help to get that windows search service has restarted.I no longer need it, I just backed up all my files and re - install windows XP.
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