Windows Live OneCare scanner detects the serious problem that cannot be cleaned

running Windows XP IE8 scan indicates a serious problem that it can't remove and when you select several option info message appears that saysOne care site is temporarily down. has been held twice in the last 2 weeks

Hi Trex2561,

I suggest you to run a virus scanto online check if your computer is infected and check if you can clean the infection. Go to the link below to run an online virus scan.

http://safety.live.com

You can also contact Microsoft Live Onecare Support to check if you need to install the updates of the software clean the infection.

A link to contact Microsoft Live OneCare support:

http://OneCare.live.com/standard/en-us/support/default.htm

I hope this helps. Let us know the results.

Thank you and best regards,

Srinivas R

Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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