Windows Mail problem with setting up a new email address

I have a Gateway with Windows Vista Home Premium laptop. I have an email account already set up in Windows Mail that works very well. I try to add another e-mail account. In windows Mail I click Tools, accounts and then select Add. then the email account selected. I went and set up the pop server and smtp server correctly, but for some reason I can't access this email account. I have double and even triple to verify the password. I must be overlooking something, but I just can't understand what it is. Can someone help me please. I can't really find any reason why it does not work. I'm not a newbie and know my way around the computer well enough. But I am confused.

Charter.NET parameters are real simple...

Incoming server POP: pop.charter.net

Outgoing SMTP server: smtp.chater.net

Here is the link:

http://www.Charter.com/customers/support.aspx?supportarticleid=1781

t-4-2

Tags: Windows

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