Windows media player (11) starts, but does not play file

Similar Questions

• Windows media player music disappears reappears does not recognize files

  Can someone help me?  I have a problem with the recognition of music files (MP3, WMA, etc.) in Windows Media Player 12 (version 12.0.7601.17514).  I'm on Windows 7, 64-bit, on my computer tower to my main hard drive. I store my media (mainly), MS Office, PDF, and other various files on disc 2 of the secondary, internal size TB.  I have an external USB hard drive enclosure I can insert my player with internal 2 TB.  This allows me to take my multimedia files with me on vacation at home.  I can use this external box to read the media on other people's computers files, when I go on vacation.  When I put the internal drive in the external case in media players, the files appear, but do not work.  Their Player Windows Media displays a red "X" next to a lot of music album files and, when these red "Xs" appear, they appear in a cluster through the album of music together.  On my home computer, these Reds 'Xs' do not appear!  Another thing, some of the albums mysteriously disappear and reappear weeks later.  However, some of the files, when I play, his corrupt and static as in some places.  Sometimes the music files will play at Midway until it cuts and a red 'X' appears.  What happens here?

  Hello

  You can try the following steps and check:

  We will try to run the Windows media player and settings library tool and check if it helps.

  Step 1:

  Resolution of the problems of the open Windows Media Player library:

  If your computer has problems to play video or audio files in Windows Media Player, try using the troubleshooting Windows Media Player settings Troubleshooter to fix the problem. This utility checks the configuration settings and network for Windows Media Player to ensure that you can play the content you downloaded and saved on your computer, or content streaming over a network or the Internet.

  http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Media-Player-library-Troubleshooter

  Step 2:

  Resolution of the problems of the open Windows Media Player settings:

  If your computer has problems to access your collection of digital media files in the Windows Media Player library, try to use the of the Windows Media Player library Troubleshooter to fix the problem. The troubleshooter makes sure that Windows Media Player is installed correctly on your computer and checks if the Player library is corrupted.

  http://Windows.Microsoft.com/en-us/Windows7/open-the-Windows-Media-Player-settings-Troubleshooter

  Please post with the State of the question.

• Windows media player 11 in XP does not play DRM files

  I have a new installation of SP3 and the latest WMP11 on XP Home.

  I get this error when I try to play any DRM file any provider:
  http://www.Microsoft.com/windows/windowsmedia/player/Webhelp/default.aspx?&mpver=11.0.5721.5262&ID=C00D11B1&ContextId=71&OriginalID=80070057
  You met the C00D11B1 error message when you use Windows Media Player.
  Original Original error error Code
  80070057 one or more arguments are invalid.

  All other types of video or audio files that are not protected by DRM play without problem, so there is no problem with the audio device or the ID3 headers because none of the DRM files I've tried are MP3s.

  Many hours of research I find that the error is returned for various problems. I tried all the solutions, and none of them solve the problem.  It may be missing or conflicting codecs like all types of files not DRM play without problem. The quartz.dll is recorded and uncorrupted. I reinstalled WMP11 several times. I have reset the DRM with Microsoft tools both Netlix and individualized WMP11 using several MS individualazition sites and by force using the command-line of the several times with each reinstall.

  The last thing I tried is to use the resetDRM tool and not to individualize and then installed Amazon Unbox for rentals and video purchases. I ran the troubleshooting included in Unbox and let individualize WMP11, then troubleshooting reported no problems with my set-up. I downloaded a free file short Amazon and although he'll play the Amazon unbox player, trying to read the file in WMP11 always returns the same error as before and therefore trying to play one of the other DRM files I have.

  If someone has another solution or an idea of what to check that the usual suspects?

  Hello

  Sometimes, this problem can be caused contributions file included with the MP3 ID3 headers. Make a copy of the file and then use an ID3 tag non - editing program Microsoft to remove or reset the file's ID3 headers.

  Caution:

  • Try to remove ID3 headers might damage the file and make it unplayable. Therefore, always make a copy of the file before editing.
  • Using third-party software, including hardware drivers can cause serious problems that may prevent your computer from starting properly. Microsoft cannot guarantee that problems resulting from the use of third-party software can be solved. Software using third party is at your own risk.

  Reference link:

  Windows Media Player C00D11B1

  http://Windows.Microsoft.com/en-us/Windows7/C00D11B1

  Note: This link implies the Player Windows media 11 and 12.

• Windows media player cannot start some users not others

  I am running vista 32 bit and my WMP does not load. I click the icon and the circle of work happens, but nothing happens. WMP does not work in the background and does not appear in the process in the Task Manager. the IM running version is 11.0.6000.6353. I tried

  Difficulty:

  1. click on Start (Orb), then all programs , then Accessories .

  2. right click on command prompt .  Run as administrator .  Click on continue or enter the password.

  3. type the following command:

  regsvr32 jscript.dll

  Press enter, and then click ok.  Then type the following text:

  regsvr32 vbscript.dll

      Press enter, and then click ok.

  4 type exit , and then press ENTER.

  5. launch WMP.

  6 done!

  Here is the link where I found the solution:

  http://support.Microsoft.com/kb/925704/en-us

  If this does not work you can try its:

  "Said XAG on the track."

  Hi guys

  I had the same problem and after looking at many found that a codec was corrupting the libraries used by WM11.

  First: exec cmd in administrator mode (run as administrator) regsvr32 /u mmswitch.ax bad codec in my case

  Second: regsrv32 wmp.dll

  Third: import that it keys to register, you can do a .reg file, saving with Notepad:

  REGEDIT4
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA71-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.WMZ ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA72-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.AIFF ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA73-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.AU ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA74-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.MIDI ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA76-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.MP3 ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA77-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.MP3 ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA78-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.M3U ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA7B-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.WAV ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA83-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.WAX ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA84-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.WMA ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA88-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.AVI ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA89-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.MPEG ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA8F-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.ASX ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA90-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.ASX ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA92-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.ASF ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA93-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.ASX ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA94-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.WMV ".
  [HKEY_CLASSES_ROOT\CLSID\ {CD3AFA95-B84F-48F0-9393-7EDC34128127} \ProgID] @= "WMP11. AssocFile.WVX ".
  [HKEY_CLASSES_ROOT\CLSID\ {EE4DA6A4-8C52-4a63-BBB8-97C93D7E1B6C} \ProgID] @= "WMP11. AssocFile.WMD ".

  Enter the registry and import the file.

  have also tried

  A: apparently, this is caused by a mixup of version in the registry. If you get rid of the incorrect information, Media Player will stop complaining and run very well. Here's how:

  * Click on the round of departure.
  * Enter REGEDIT.
  * When you are prompted, click on continue or enter an administrator password.
  * In the registry editor, navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MediaPlayer\Setup\Installed key versions. Just like you should navigate in a certain folder in Windows Explorer.
  * In the right pane find three values named wmp.dll wmplayer.exe and wmploc.dll.
  * Click each of these values in turn, and then choose Delete on the shortcut menu.
  * Close the registry editor

  Media Player should now load without any gripes. -Neil j. Rubenking.

  any ideas?

  Hello

  Follow these steps in the order given, even if you did a few before - please don't skip anything.

  Have you recently installed another player?

  Right-click on taskbar - process and see if WMPlayer.exe is already hidden. If the end then on her process.

  --------------------------------------------------------

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ---------------------------------------------------------------------------

  Have you recently added stores or ANY application from Stardock?

  Using 64-bit Vista?

  Can you think of recent things you did in WMP which could be the cause? You added another
  reader recently or an add-on for WMP?

  When I try to use Windows Media Player 11, the program does not start, or some UI elements
  are empty - a Mr Fixit
  http://support.Microsoft.com/kb/925704/en-us

  Maybe something here
  http://msmvps.com/blogs/chrisl/articles/17315.aspx
  and here
  http://msmvps.com/blogs/chrisl/Archive/2004/10/30/17399.aspx

  Check here the news of WMP11
  http://zachd.com/PSS/PSS.html
  ----------------------------------------------------------------

  Do this to reregister the Jscript.dll and Vbscript.dll files.

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  type or copy and paste-> regsvr32 jscript.dll
  Press enter

  type or copy and paste-> regsvr32 vbscript.dll
  Press enter

  Restart and if all goes well, it will run now.

  --------------------------------------------------------------

  Have you recently installed another player?

  Reset your associations:

  How to set default Associations for a program under Vista
  http://www.Vistax64.com/tutorials/83196-default-programs-program-default-associations.html
  How to associate a file Type of Extension to a program under Vista
  http://www.Vistax64.com/tutorials/69758-default-programs.html

  I hope this helps.

  Rob - bicycle - Mark Twain said it is good.

• Windows Media Player/Center hangs or does not

  wimdows media player/Center

  Windows media player hangs up most of the time

  Hello

  See the following message after these you may need to change the codec.

  --------------------------------------------

  Have you recently installed another player?

  Right-click on taskbar - Task Manager - processes and see if WMPlayer.exe is already hidden.
  If the end then on her process.

  --------------------------------------------------------

  Follow these steps to remove corruption and missing/damaged file system repair or replacement.

  Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  sfc/scannow

  How to analyze the log file entries that the Microsoft Windows Resource Checker (SFC.exe) program
  generates in Windows Vista cbs.log
  http://support.Microsoft.com/kb/928228

  Then, run checkdisk - schedule it to run at next boot, then apply OK your way out, then restart.

  How to run the check disk at startup in Vista
  http://www.Vistax64.com/tutorials/67612-check-disk-Chkdsk.html

  ---------------------------------------------------------------------------

  Have you recently added stores or ANY application from Stardock?

  Using 64-bit Vista?

  Can you think of recent things you did in WMP which could be the cause? Have you added
  recently another player or an add-on for WMP?

  When I try to use Windows Media Player 11, the program does not start, or some UI elements
  are empty - a Mr Fixit
  http://support.Microsoft.com/kb/925704/en-us

  Maybe something here
  http://msmvps.com/blogs/chrisl/articles/17315.aspx
  and here
  http://msmvps.com/blogs/chrisl/Archive/2004/10/30/17399.aspx

  Check here the news of WMP11
  http://zachd.com/PSS/PSS.html
  ----------------------------------------------------------------

  Do this to reregister the Jscript.dll and Vbscript.dll files.

  Start - type in the search box - find command top - RIGHT CLICK – RUN AS ADMIN

  type or copy and paste-> regsvr32 jscript.dll
  Press enter

  type or copy and paste-> regsvr32 vbscript.dll
  Press enter

  Restart and if all goes well, it will run now.

  --------------------------------------------------------------

  Have you recently installed another player?

  Reset your associations:

  How to set default Associations for a program under Vista
  http://www.Vistax64.com/tutorials/83196-default-programs-program-default-associations.html
  How to associate a file Type of Extension to a program under Vista
  http://www.Vistax64.com/tutorials/69758-default-programs.html

  I hope this helps.

  Rob Brown - MS MVP - Windows Desktop Experience: Bike - Mark Twain said it right.

• Windows Media player on my machine does not run some AVI files. How can I check what the problem with AVI files. Files are running in other utilities of free ware

  Windows Media player on my machine does not run some AVI files. How can I check what the problem with AVI files. Files are running in other utilities free ware. Also, windows Explorer does not display dimension and other video related information for the file. Y at - it a tool that can indicate what exactly is the problem with the file.

  Ritu

  Hello

  1. you get any error message?

  2. don't you make changes to the computer before the show?

  Please follow the steps from the link below.

  http://support.Microsoft.com/kb/279242

• I use Windows XP when I try to extract a CD on windows media player 11, the program does not answer. The CD will play, but it will not tear & other programs that are running will be frozen also. __

  I used all the diagnostic tools to rule out a hardware problem, including using a portable CD player. I get the same result

  Hello Dinger1960,

  Thank you for your message.  Try the following steps to solve your problem.
  Open Windows Media Player > click on 'Tools' > select 'Options' > select "Devices".

  For the good CD/DVD drive, select "Properties".

  Make sure that you have selected digital in both boxes

  Please let us know if it did or did not help to solve your problem.
  See you soon

  Engineer Jason Microsoft Support answers visit our Microsoft answers feedback Forum and let us know what you think.

• Windows Media Player duplicate songs shows, does not show album titles or art of Seagate NAS Media Server

  I just bought a Seagate BlackArmor NAS 110, copied my music to her collection (a big bunch of WMA and MP3 files) and activated the press service that would allow my music to be listened traveled with other DLNA devices.

  I then pulled up to my Windows 7 laptop and opened Windows Media Player. The NAS media appeared immediately. I clicked on "The Album->" under the name of server. Here is what I get:

  -All photos are displayed in the list

  -No album art

  -L' artist album appears usually (but), instead of the title of the album

  -Some albums are displayed with duplicates (2 or even 3 copies) of each track

  What happens here? Is there a problem with the Seagate DLNA implementation? Windows Media Player is getting confused somehow?

  Reference:

  http://www.Seagate.com/www/products/external/BlackArmor/blackarmor_nas_110

  Hello

  ·        Have you tried to connect the Seagate BlackArmor NAS (Network Attached Storage) 110 on another computer and checked display it music files?

  To delete duplicate entries, click on another tab of feature in the Player (for example the current playback), then library.

  If this does not remove duplicates from your library, you can add it to the library of the computer search dialog box to analyze a file on your computer the entries double invalid pointing. The player will remove invalid entries in your library that point to files that no longer exist in the folder.
   
  Method 1:

  To use the Add to library dialog box search for computers.

  1. start Windows Media Player.

  2. press F3 on your keyboard to open Add to the library of the computer search dialog box.

  3. click on the Browse button to locate the file on your computer so that your library contains invalid entries. Specify the location of the folder in the box look in.

  If you are not sure what duplicate in your library entry is not valid, you can add a path column to display in your library.

  4. specify the folder on your computer that matches the path invalid file displayed in your library.
  Click on the Search button.

  The player will search for digital media files and playlists in the folder that you specify and remove invalid entries in your library that point to files that no longer exist in the folder. If not valid in double entries point to other folders on your computer, repeat this procedure, specify a different folder every time.
   
  If only a small number of duplicate entries exist, you can delete those invalid manually by double-clicking the invalid entry and then clicking on delete.
   
  If you have a large number of entries in doubles in your library (or if your library is duplicated), it might be better to create a new library.

  See the article mentioned below.

  Getting started-Windows Media Player

  http://Windows.Microsoft.com/en-us/Windows7/getting-started-with-Windows-Media-Player

  Method 2:

  You can delete the Windows Media Player databaseand check.

  1. exit Windows Media Player.

  2. for Windows 7: click Start, run, %LOCALAPPDATA%\Microsoft\Media Player and then click on OK.

  3. Select all the files in the folder, and then click delete on the file menu.

  Note: You don't have to remove the folders that are in this folder.

  4. restart Windows Media Player.

  Note Windows Media Player automatically rebuilds the database.

  Method 3:

  Erase Windows Media Player database cache filesand see if that solves the problem.

  1. exit Windows Media Player.

  2. If you are running Windows 7, click Start, run, % LOCALAPPDATA%\Microsoft, and then click OK.

  3 select the folder Media Player , and then click delete on the file menu.

  4. restart Windows Media Player.

  Note: Windows Media Player automatically rebuilds the database.

  For more information, see the article mentioned below.

  Windows Media Player library: frequently asked questions

  http://Windows.Microsoft.com/en-us/Windows-Vista/Windows-Media-Player-library-frequently-asked-questions

  Method 4:

  How can I prevent double or invalid entries to be added to my library when I play music files?

  When you move digital media files on your computer, the file name and file path information remain unchanged in your library. Then when you select a file to play to its new location, a new entry is created in your library if you select the option automatically added to your library when played. As a result, your library can quickly contain a large number of entries, duplicate or invalid.

  To prevent it be automatically added to your library of music files

  1. in Windows Media Player, click the Tools menu, Options.

  2. on the Player tab, clear music to add to the library when played check box.

  Thanks and regards.

  Thahaseena M
  Microsoft Answers Support Engineer.
  Visit our Microsoft answers feedback Forum and let us know what you think.

• Windows media player - live radio stream does not.

  Original title: windows media player - live radio stream

  Windows media player-i'm trying to listen to a live stream of a radio station.  I did this for a few days and it worked fine.  Now, it won't work, it shows the connection and made, but nothing happens.  yet looks like trying to connect.  instructions had said to turn off your pop-up blocker until he started, and I did, but still do not work.

  I remember not to make any changes at all.  I don't think I even restarted the computer... But I decided to try with internet explore instead of firefox and it works fine.  I'll just use this way.  Thank you very much!

• Windows Media Player 11 on XP does not show in the library of all the elements that have files in folders lbrary

  I have a number of mp3 files in folders that are defined as part of my WMP library, but the tracks are not listed when I go to the library in WMP, if I list by artist, album or all the songs. I tried running the hotfix that allegedly rebuilt the library database, but still don't see them.

  Hello

  I suggest you follow the troubleshooting steps form the article and check if it helps.

  You cannot view, add, or delete items in the library of Windows Media Player 11

  http://support.Microsoft.com/kb/925718

  Hope this helps

• I have a number of codecs for my computer it is COOD1199, but whenever I try to play a game or movie or music my Windows Media Player says that I can not play my Media Player. WHY?

  She wanted to let me do anything without Window Media Player pop up every time. IASO cant' download anything and when I do I don't know where to go. Can you help me please?

  Hello

  ·         What is the file format that you are trying to play?

  ·         What you're trying to download?

  ·         You have the third-party codecs installed on the system?

  ·         Have you been able to use Windows media player on the system before with no problems?

  ·         What games you are trying to play on the system?

  This error C00D1199 may be due to several reasons, I suggest you return the item mentioned below.

  Windows Media Player Error Message help

  http://www.Microsoft.com/windows/windowsmedia/player/Webhelp/default.aspx?&mpver=11.0.5721.5145&ID=C00D1199&ContextId=68&OriginalID=80040218

  I suggest to download and install the codec from the link below and check if the problem is resolved.

  Package of Installation of codec

  http://www.Microsoft.com/downloads/en/details.aspx?FamilyId=06fcaab7-DCC9-466B-b0c4-04db144bb601

  In addition, click on the below link for the supported file format.

  Information on the types of media files that supports Windows Media Player

  http://support.Microsoft.com/kb/316992

• Media Player says ready but will not play

  When you try to view a demonstration of Access 2007, the video says ready but will not play. When I click on play it flashes media connection and does nothing.  I updated java installed windows and installed the codec do not know what else to do?

  Hello

  1. you try to view the video online?

  2. what browser do you use?

  3. What is the format of the video file?

  If you try to view the video online, so I suggest you to follow the steps in this link and check if it helps:
  http://support.Microsoft.com/kb/2532294

  Otherwise, provide us with more information about the issue, so that we can better help you.

  It will be useful.

• Windows media player Vista Home Basic will not play Internet radio?

  I recently downloaded REALPLAYER and accidental set as my default player. When I went to use WMP to listen to the radio on the internet I discovered this. I have reset WMP as my default player, but now it will not play internet radio. I click on a radio station and I am asked to download a shortcut file to listen to the station.

  Any idea?

  I have windows Vista Home Basic 32-bit

  Thanks for your help.

  Hello

  You can view these methods:
  Method 1:
  Solve the problems of Windows Media Player video and other media or library
  http://support.Microsoft.com/mats/windows_media_player_diagnostic/
  Method 2:
  You can try to re - register wmp.dll file.
  Type the following command in the command prompt administrator mode and press ENTER.
  
  regsvr32 wmp.dll
  Press ENTER after typing the command. If you get a message like wmp.dll registered correctly, and then click OK in this message box. Close the command prompt and re - open Windows Media Player and check.

• Windows Media Player 12 (WMP 12) does not respond when you use "Find Album Info".

  Dear friends,

  I notice a problem to update my album information. I recorded a small screen cast for so I hope this helps to demonstrate.

  Link: http://cid-0ebe23e0057cf637.office.live.com/self.aspx/.Public/WMP%2012%20Not%20Responding%20 ^ 5Full ^ 6.wmv

  I tried to reset the library, are most of the songs/music to AAC (iTunes, no DRM) format.

  Any suggestions would be greatly appreciated. It eventually will come back so I don't know if it is a bug or just design.

  Thank you, in advance.

  Hello

  1. are you able to update the information of the album for other types of files?

  Try to read the file in the clean boot state and then update the info from the album and check.
  See the article below for instructions on how to start your computer in a clean boot state.
  How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
  http://support.Microsoft.com/kb/929135
  Note: When the diagnosis is complete, don't forget to reset your computer to normal startup. Follow step 7 in the above article.

  I hope this helps.

• Windows Media Player 11 open nor does any work

  I have Windows Vista and my Windows Media Player does not work. When I click the icon, nothing happens and I also tried clicking on a video hoping that it would open up WMP, but I still have no luck. Restore my PC to the last save point did not work as well.

  Please help me I don't know what to do.

  Hello

  I suggest you try the following steps:

  
  Step 1: Run the fixit available in the link below

  When I try to use Windows Media Player 11, the program does not start, or some UI elements are blank

  http://support.Microsoft.com/kb/925704

  I hope this helps.

  Let us know if the problem is resolved.