Windows Media Player cannot play the file because there is a problem with the audio device.

Original title: Media Player

I tried to play my music in media player and they will not play. The tab that appears says "Windows Media Player cannot play the file because there is a problem with the audio device. It might not be a sound device installed on your computer, it can be used by another program, or it may not work properly. Also, I can not play music in the window, that I downloaded everything. If anyone has an answer I would appreciate the help. Thank you

Hi MikeMcKayXE,

·         What is the brand and model of the computer?

Follow the suggestions below for a possible solution:

Method 1: Quit other programs that may be using your sound device, and then try to play the file again.

Method 2: Install an updated driver.

Step 1: Firstly uninstall the audio from the device manager driver and Add / Remove Programs

a. click Startand then click Control Panel.

b. click Systemand click on the hardware tab, then click Device Manager.

c. to the title sound, video and games controller, check the sound card that is listed.

d. right click on the sound card, and then click Uninstall driver.

Step 2: To see if an updated driver is available, use Windows Update or access the sound device manufacturer's Web site.

Follow these steps to do the same thing:

a. click Startand then click Control Panel.

b. click Systemand click on the hardware tab, then click Device Manager.

c. the title sound, the video controller and games, make sure that the sound card is listed.

d. right click on the sound card and then click Update driver to install the latest version of the driver.

e. visit the sound card manufacturer's Web site to determine if a newer version of the driver is available for download.

Method 3: If you have multiple audio devices installed on your computer, try to use another. The selected audio device might not support Secure Audio Path (SAP).

You can see the following article for more information:

Resolution of the problems of reading in the Windows Media Player for Windows XP

http://support.Microsoft.com/kb/306317

Let us know if that helps.

Tags: Windows

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