Windows Media Player cannot play the protected file. The player has detected that the connection to your hardware might not be sure

I just bought the New Avengers movie with the digital copy. I moved it and now I can't watch it. I have "Windows Media Player cannot play the protected file. Drive detected that the connection to your hardware may not be safe. "when I click it. What now?

Hi Jason,

Thanks for asking this question to Microsoft Community.  I'll try and help you resolve the problem; However, I will need to ask you a few questions.

Are you able to play other movies without any problem? Have you done a recent software or changes to the material on the computer?

Here is a link with some good steps. Go through it and check if it helps. Also check out this article and see if it helps.

Also, see the steps in the article and see if it helps.

Hope this helps and let us know if you need more assistance. We will be happy to help you.

Tags: Windows

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    Information additional 1: 0 b 09

    More information 2: 6e4d7c25afc4250296f8b39df8954e57

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    Exception offset: 00259b 38

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    Additional information 1: 65ce

    More information 2: f3639ff676d879619c14ca889d32cd4c

    Information additional 3:9792

    Additional information 4: 137aaa9fce82e760bb8dec1aeefbbef9

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    ~ Jessica DeGrandi

    My husband told me that he has always had difficulty to play the DVD on WMP.  I discovered that it would not play because there was a problem with the audio.  I couldn't find the solution to this problem.  However, we were able to play, burn and rip CDs until what we downloaded Windows SP2 for Vista Home Basic (32 bit), two days ago.  Since then, we have not been able to open the app, and the WMP network sharing Service.  I tried to run the Setup program, but it is said that there is a newer version of WMP and it will not replace or repair.  I wanted to see if I could find a solution to this problem without having to resort to reinstalling Vista or restore to an earlier point.  I also noticed that when the WMP application has been updated July 15 to the new version below, there were times this video Web sites would not play and we would have to restart the computer so that we can read them.  More information on apps not working do not are below:

    Windows Media Player has stopped working

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    Problem event name: APPCRASH

    Application name: wmplayer.exe

    Application version: 11.0.6002.18065

    Application timestamp: 4a5dce03

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    Timestamp of Module error: 4a5de837

    Exception code: c0000005

    Exception offset: 001ebbee

    OS version: 6.0.6002.2.2.0.768.2

    Locale ID: 1033

    Information additional 1: 0 b 09

    More information 2: 6e4d7c25afc4250296f8b39df8954e57

    3 more information: 0e19

    Additional information 4: 79b07001e2b2170f3bf5c0bdcf41c61c

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    Problem event name: APPCRASH

    Application name: wmpnetwk.exe

    Application version: 11.0.6001.7000

    Application timestamp: 47919370

    Fault Module name: wmp.dll

    Fault Module Version: 11.0.6002.18065

    Timestamp of Module error: 4a5de837

    Exception code: c0000005

    Exception offset: 00259b 38

    OS version: 6.0.6002.2.2.0.768.2

    Locale ID: 1033

    Additional information 1: 65ce

    More information 2: f3639ff676d879619c14ca889d32cd4c

    Information additional 3:9792

    Additional information 4: 137aaa9fce82e760bb8dec1aeefbbef9

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    ~ Jessica DeGrandi

    Jessica DeGrandi, test cela in another profile and let us know your result:

    Create a new user profile:

    Follow these steps to create a new account, we can test:

    1. Open user accounts by clicking the Start button, clicking Control Panel, clicking user accounts and family safety, then clicking on user accounts.
    2. Click on manage another account. If you are prompted for an administrator password or a confirmation, type the password or provide confirmation.
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