Windows Media Player closes whenever I open it with the message "Windows Media Player has stopped working"

Hello

I have a XC of Aspire Acer-605, i5 with Windows 8 (bought 4 weeks ago)

When I open Windows Media Player 12, if I play music or not, in less than a minute, a box appears that says:

"Windows Media Player has stopped working: a problem caused the blocking of the program works correctly." Windows will close the program and notify you if a solution is available.

The only option then is to click on "close the program".

When I try to listen to music on CyberLink Power Media Player 12. I have the pop box saying:

"Play.exe stopped working: Please send us this report to help us solve the problem and improve this software."

The option only two then are "CANCEL" or to type my email and the problem then click on 'send report '. I did the second and nothing heard back.

XBOX media player works, but I don't want to use it.

I already scanned with McFee virus and it found nothing. I recently remove a virus from my computer. The problems may have started after that.

Can you help me to solve my problem?

After days and days of the trial, an online chat with a technician Microsoft (which was useless) I finally found a suggestion that worked... I had to create a new user account with administrative privileges. Media worked perfectly in this new account! I then spent ages downloading the files from my old account before deleting completely. It took a long time and has been a real pain, but at least it works now :-). Good luck to all. I hope this works for you xx

Tags: Windows

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