Windows media player crashes when you start cd play

When I insert a CD in windows media player, screen freezes when cd starts playing and the sound is chopy.

Hi RonnieDean,

  1. Did you the latest changes on the computer?
  2. Are you experiencing a similar problem with a CD you are trying to play using Windows media player?
  3. You have security software installed on the computer?

Method 1

See the link below and run the fixit tool available, check if it helps.

Solve the problems of Windows Media Player video and other media or library

http://support.Microsoft.com/mats/windows_media_player_diagnostic/

Method 2

If the previous step fails, then it is possible that some third-party programs installed on the computer is causing the problem.

I suggest that you configure the computer in a clean boot state and check if it helps.

To help resolve the error and other messages, you can start Windows XP by using a minimal set of drivers and startup programs. This type of boot is known as a "clean boot". A clean boot helps eliminate software conflicts.

See section to learn more about how to clean boot.

How to configure Windows XP to start in a "clean boot" State

http://support.Microsoft.com/kb/310353

Reset the computer to start as usual

When you are finished troubleshooting, follow these steps to reset the computer to start as usual:

  1. Click Start , and then click run.
  2. Type msconfig , and then click OK.
    The System Configuration utility dialog box appears.
  3. Click the general tab, click Normal Startup - load all device drivers and services , and then click OK.
  4. When you are prompted, click restart to restart the computer.

Tags: Windows

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