Windows media player gets stuck in video but audio continues

The video freezes randomly and sometimes the program stops responding for a few seconds. For some reason any audio works fine however. I've had these files on my computer for awhile now and they never have it so far.

Hi Shelby Reyes,

Welcome to the Microsoft community. I understand that windows media player gets stuck in video but audio continues very well. I'll help you with this problem.

1. What is the brand and model of the computer?

2. have you made changes on the computer recently?

3. what security software is installed on the computer?

4. how much free space is available on the hard disk?

Method 1.

Try to use the Troubleshoot utility to see if that solves the problem.

a. open the troubleshooting Windows Media Player settings Troubleshooter by clicking the Start button, then Control Panel.

(b) in the search box, type "Troubleshooting" and then click Troubleshooting.

c. click on show alland then click the Windows Media Player settings.

Method 2.

A clean boot to test if any element of service or third party application startup is causing this issue.

How to troubleshoot a problem by performing a boot in Windows Vista or Windows 7:http://support.microsoft.com/kb/929135

Note: Once you have finished troubleshooting, follow step 3 in the article to start on normal startup.

Method 3.

You can update the video card driver and check.

Update drivers: http://windows.microsoft.com/en-US/windows7/Update-drivers-recommended-links

Method 4.

I suggest that you can exercise SFC scan and check if that helps. The SFC/SCANNOW command analyzes all protected system files and replaces incorrect versions with appropriate Microsoft versions.

For more information how to make SFC / scan, please follow this link: http://support.microsoft.com/kb/929833

I hope this helps.

Tags: Windows

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