Windows PC Refresh deleted windows 8.1 and I want to improve help :(

as the title suggests I recently had to refresh my PC to get certain keyboard and internet connectivity issues fixed. Problem is that refresh deleted my copy updated windows 8.1 and now I'm back to the old windows not updated 8.

Ive tried to install updates, but it keeps telling me to restart to complete update and at this point, I think that Ive rebooted my laptop more than 25 times and I still can't to 8.1 windows, so I can get my windows 10 copy that I booked.

Hi Naser,

Thanks for posting your query in Microsoft Community.

You did it any significant hardware or change software on the computer before this problem?

I can imagine the disadvantages suffered by you and will certainly help you in the right direction to solve the problem.

In the first place, if you are unable to start on your system and get the installation of updates, I suggest you to try the steps in the following article and check if it helps.

"Configuration of the Windows updates failed. Restoration of the changes. Do not turn off your computer"error when you try to install Windows updates

Note: When you use system restore to restore the computer to a previous state, the programs and updates that you have installed are removed.


The question may arise if the Windows downloaded update packages are corrupt. So, if you are able to start the computer successfully after following article provided above, I also suggest you try the following steps and check if the problem persists.

Method 1:

Try to run that Windows update utility provided in the following link.

Problems with installing updates

Try to install the updates after running the troubleshooter.

If the problem persists, try the following method.

Method 2:

I suggest you to use Deployment Image Servicing and Management to fix Windows Update errors.

(a) open an elevated command prompt. To do this, press the Windows key + Q and type in CMD right click on command prompt in the list and select run as administrator. If you are prompted for an administrator password or a confirmation, type the password, or click allow.

(b) type the following commands. Press enter after each command

  • DISM.exe / Online/Cleanup-image /Scanhealth
  • DISM.exe / Online/Cleanup-image /Restorehealth

(c) close the command prompt, and then run Windows Update again.

Check if the problem persists.

Additional information:

Install the Windows 8.1 update (KB 2919355)

Hope this information is useful. Let us know if you need more help, we will be happy to help you.

Tags: Windows

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