Windows pop-up box is under Media Player down, looking for a solution.

I am running windows 7 Home premium 64-bit.  When I open media player, IE 11, checking the computer system, Microsoft office 2010 PowerPoint etc. menu popup appears and indicates windows is stop program, that is a problem, you are looking for a solution. I all day. I've done virus, File Checker checks, verification of memory, minimum, fix windows boot, he created, office cleaning, hardware accelerators turn fragmented restore points. Nothing works. Help, please.

Hello

Thanks for posting your query in Microsoft Community Forum.

I appreciate the effort made by you trying to solve the problem. I'll be happy to help you with your query. However, let me ask you;

  1. What was the result of the System File Checker?
  2. Have you tried to restore the computer to an earlier point of time?
  3. Remember to make any hardware/software specific to change before the show?
  4. The problem occurs in safe mode?
  5. What is the brand and model of the computer?

The issue may be due to various reasons. However, in accordance with the description and troubleshooting steps already tried, it seems that the problem is related to hardware, especially graphics card or its driver.

Please go to Safe Mode (computer restart, press the F8 key when the boot menu appears, select [Safe Mode] and start-up) and check if the problem persists. If the problem does not occur, please uninstall the graphics card from the Device Manager and reinstall it to see if the problem can be solved:

  1. Click the Start button, type Device Manager in the search bar and press "Enter." If necessary, click continue .
  2. Double-click on it for graphics cards.
  3. Right-click on the graphics card, and then click Uninstall.
  4. Restart the computer.

Please check if the problem persists. If this isn't the case, run Windows Update to install and download the driver. Or, you can go to the manufacturer's Web site to download the driver as well.

However, if the problem persists, please unplug all unnecessary devices, and then follow these steps to see if you can find the culprit:

  1. Click Start, type Device Manager in the search bar and press ENTER.
  2. Expand sound, video and game controllers.
  3. Right click on your sound card, and then click Properties.
  4. In the menu drop-down of the use of the device, choose do not use this device (disabled) , and click OK.
  5. Please use the same method to disable any other questionable material such as: network card, internal modem and CD - R drive. Please note that some devices such as the video card are not available should be disabled.

From now, please try the above steps and let us know the result as well as the answers to the questions, we will be happy to help you further.

Thank you.

Tags: Windows

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