Windows scam Call-What should I do?
Hello, I just fell for a scam Microsoft Cold Calling. They told me to check my observer of events, and then go to www.support.me. They then told me to enter a 6-digit number and click on "connect to technician. I did, but then they realized I was only 16 years old and I was not the owner of the computer or the person paying for the internet. They sounded so irritated, told me to call at the time where my parents came home and told me to turn off my computer. There was no sign of moving the mouse and nothing has been downloaded. I turned off the PC and disconnected from the power supply and the internet immediately. They have planted a virus on my computer or obtained control of it? Or they want just money? I'll take to a computer repair shop. Which will solve all the problems?
Hello
It's a SCAM!
Avoid scams to phone for tech support
http://www.Microsoft.com/security/online-privacy/avoid-phone-scams.aspx
In the United States, you can contact the FBI, Attorney general, the police authorities and consumer
Watch groups. Arm yourself with knowledge.
The Internet Crime Complaint Center (IC3) is a partnership between the Federal Bureau of Investigation
(FBI) and the National White Collar Crime Center (NW3C), funded in part by the Bureau of Justice Assistance
(BJA).
http://www.ic3.gov/complaint/default.aspx
No, Microsoft wouldn't you not solicited. Or they would know if errors exist on your
computer. So that's the fraud or scams to get your money or worse to steal your identity.
Avoid scams that use the Microsoft name fraudulently - Microsoft is not unsolicited
phone calls to help you fix your computer
http://www.Microsoft.com/protect/fraud/phishing/msName.aspx
Scams and hoaxes
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#tab3
Microsoft Support Center consumer
https://consumersecuritysupport.Microsoft.com/default.aspx?altbrand=true&SD=GN&ln=en-us&St=1&wfxredirect=1&gssnb=1
Microsoft technical support
http://support.Microsoft.com/contactus/?ws=support#TAB0
Microsoft - contact technical support
http://Windows.Microsoft.com/en-us/Windows/help/contact-support
=======================================================================
Search for malware and if none found you are probably OK. However, the real danger is obtained
computer information such as credit cards, banks and any other information that allows them to
to steal money or identity. If there is this type of information on the computer then you have to leave
your parents know of the issue, you should do anyway.
As you say the story it doesn't sound like they had access to your computer for more than one
minute or two, or not at all. If that's true, you are so so good.
If you need search malware here's my recommendations - they will allow you to
scrutiny and the withdrawal without ending up with a load of spyware programs running
resident who can cause as many questions as the malware and may be harder to detect as
the cause.
No one program cannot be used to detect and remove any malware. Added that often easy
to detect malicious software often comes with a much harder to detect and remove the payload. Then
its best to be thorough than paying the high price later now too. Check with them to one
extreme overkill point and then run the cleaning only when you are sure that the system is clean.
It can be made repeatedly in Mode safe - F8 tap that you start, however, you must also run
the regular windows when you can.
TDSSKiller.exe. - Download the desktop - so go ahead and right-click on it - RUN AS ADMIN
It will display all the infections in the report after you run - if it will not run changed the name of
TDSSKiller.exe to tdsskiller.com. If she finds something or not does not mean that you should not
check with the other methods below.
http://support.Kaspersky.com/viruses/solutions?QID=208280684
Download malwarebytes and scan with it, run MRT and add Prevx to be sure that he is gone.
(If Rootkits run UnHackMe)
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Malwarebytes - free
http://www.Malwarebytes.org/products/malwarebytes_free
SuperAntiSpyware Portable Scanner - free
http://www.SUPERAntiSpyware.com/portablescanner.HTML?tag=SAS_HOMEPAGE
Run the malware removal tool from Microsoft
Start - type in the search box-> find MRT top - right on - click RUN AS ADMIN.
You should get this tool and its updates via Windows updates - if necessary, you can
Download it here.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
(Then run MRT as shown above.)
Microsoft Malicious - 32-bit removal tool
http://www.Microsoft.com/downloads/details.aspx?FamilyId=AD724AE0-E72D-4F54-9AB3-75B8EB148356&displaylang=en
Microsoft Malicious removal tool - 64 bit
http://www.Microsoft.com/downloads/details.aspx?FamilyId=585D2BDE-367F-495e-94E7-6349F4EFFC74&displaylang=en
also install Prevx to be sure that it is all gone.
Download - SAVE - go to where you put it-right on - click RUN AS ADMIN
Prevx - Home - free - small, fast, exceptional CLOUD protection, working with others
security programs. It is a single scanner, VERY EFFICIENT, if it finds something to come back
here or use Google to see how to remove.
http://www.prevx.com/ <-->
http://info.prevx.com/downloadcsi.asp?prevx=Y <-->
Choice of PCmag editor - Prevx-
http://www.PCMag.com/Article2/0, 2817,2346862,00.asp
Try the demo version of Hitman Pro:
Hitman Pro is a second scanner reviews, designed to save your computer from malicious software
(viruses, Trojans, rootkits, etc.). who infected your computer despite safe
what you have done (such as antivirus, firewall, etc.).
http://www.SurfRight.nl/en/hitmanpro
--------------------------------------------------------
If necessary here are some free online scanners to help the
http://www.eset.com/onlinescan/
-----------------------------------
Original version is now replaced by the Microsoft Safety Scanner
http://OneCare.live.com/site/en-us/default.htm
Microsoft safety scanner
http://www.Microsoft.com/security/scanner/en-us/default.aspx
----------------------------------
http://www.Kaspersky.com/virusscanner
Other tests free online
http://www.Google.com/search?hl=en&source=HP&q=antivirus+free+online+scan&AQ=f&OQ=&AQI=G1
--------------------------------------------------------
After the removal of malicious programs:
Also follow these steps for the General corruption of cleaning and repair/replace damaged/missing
system files.
Run DiskCleanup - start - all programs - Accessories - System Tools - Disk Cleanup
RUN - type in the box-
sfc/scannow
Then run checkdisk (chkdsk).
RUN - type in the box-
Chkdsk /f /r
-----------------------------------------------------------------------
If we find Rootkits use this thread and other suggestions. (Run UnHackMe)
================================
For extreme cases:
Norton Power Eraser - eliminates deeply embedded and difficult to remove crimeware
This traditional antivirus analysis does not always detect. Because the Norton Power Eraser
uses aggressive methods to detect these threats, there is a risk that it can select some
legitimate programs for removal. You should use this tool very carefully and only after
you have exhausted other options.
http://us.Norton.com/support/DIY/index.jsp
================================
If you are in North America, you can call 866-727-2338 for virus and spyware help
infections. See http://www.microsoft.com/protect/support/default.mspx for more details. For
international information, see your subsidiary local Support site.
Microsoft support - Virus and Security Solution Center
http://support.Microsoft.com/contactus/cu_sc_virsec_master?ws=support#TAB0
I hope this helps.
Rob Brown - Microsoft MVP<- profile="" -="" windows="" expert="" -="" consumer="" :="" bicycle="" -="" mark="" twain="" said="" it="">
Tags: Windows
Similar Questions
-
Error loading C:\windows\pxtdmap.dll, what should I do?
Hi Nancy,.
The error message says anything else? Just, based on"C:\windows\pxtdmap.dll", I am unable to find a possible solution.
The error message contains more information or could look you in your system event viewer to see if there is a more detailed error message there?It would also be possible to use the system restore utility to restore your computer to a time where you did not receive this error? -
My errased sticker product key and I can't read all the text to reactivate my windows visa. What should I do now?
Hello
You mean the sticker on the case of the Vista operating system pre-installed from Dell, HP, Acer, Toshiba, etc.) ?
If you do, you can contact your computer manufacturer and ask them to send you a set of recovery disks.
They should do this for a small fee.
To reinstall Vista using their recovery disk/s, you start from the 1st recovery disk they provide and follow the manufacturer's instructions to reinstall:
You need to change the Boot order to make the DVD/CD drive 1st in the boot order:
How to change the Boot order in BIOS:
http://pcsupport.about.com/od/fixtheproblem/SS/bootorderchange.htm
"How to replace Microsoft software or hardware, order service packs and replace product manuals.
http://support.Microsoft.com/kb/326246
And if you have never received a recovery disk when you bought your computer, there should be a recovery Partition on the hard drive to reinstall Vista on how you purchased your computer.
The recovery process can be started by pressing a particular combination of the key or keys at startup. (Power on / start)
Maybe it's F10, F11, Alt + F10, etc., depending on the manufacturer.
Ask them to the proper key sequence.
And if you do not score a manufacturer of recovery on your hard drive, you should be able to make your own recovery from her disks to reinstall the operating system.
Go to programs > name of the manufacturer of your computer > then their system or recovery tools software topics for them, depending on how it is formulated.
If you can't find any reference to it, contact the manufacturer for advice on how to make these recovery disks.
The methods above resettlement generally do not require allows you to provide a product key during Installation, the recovery process uses the Installation product key factory to activate automatically during the resettlement process.
See you soon.
-
Received Windows scam call, is the computer at risk?
My sister received a call from the scam that claims to be from Microsoft, and that his computer is in danger of being hacked etc. They told him to run a program called "Windows Event Viewer" which was done, and he showed a long list of errors. As it is, she said, she had to undergo, and they said they'd call back. She then rang me and I checked the forums and could see that it is a very common scam. They have no go as far as giving a Web site address to go on, there was talk about payment. My question is, is there a risk that running this program compromised his security somehow?
* original title - Windows scam call *.
The Windows Event Viewer is a tool that was included in Windows almost since its inception. It allows you to examine a large number of events in the system and operating system files. Most's opinions, some are warnings, some are errors. While your installation works the way you expect, you can ignore the errors.
Launch the event viewer does not change anything in Windows.
-
I've updated Windows and still cannot access Adobe export. Always get message to Windows Update. What should I do next?
Hi dianef58361091,
Please try to use the Adobe service export to PDF Online https://cloud.acrobat.com/exportpdf . Make sure that you sign in using your Adobe ID
For you, Windows Update problem, I will recommend you to contact the Microsoft support team.
Kind regards
Nicos -
Some time ago I bought Adobe Acrobat 4.0 and aired on a Windows XP laptop. I recently bought another laptop running Windows 7 Professional, but it seems that my version of Adobe Acrobat 4.0 is not compatible with Windows 7. What should I do? Should I purchase an upgrade?
Hi johnindallas,
Yes, you reason as acrobat 4 is not compatible with Windows 7.
Acrobat 4 is a very old version and Adobe no longer provide support for this version.
I suggest you buy the Acrobat DC subscription or license.
For more details on the plans & pricing, please see:
Plans and prices. Adobe Acrobat DC
Concerning
Meenakshi Negi
-
My CC of LR 2015 stops right, "do not answer", after the installation of windows 10. What should I do?
This means that a problem with the graphics card.
You update your graphics card drivers?
-
during installation I get Lightroom and windows vista no error in charge, but im running windows 7? What should I do?
I just had to go to the directory "Win Support files" and open the implementation file. Now it's working.
-
My computer has been infected with "Windows Vista restore" what should I do to get rid of him?
The fake security program Window Vista restore"scans my computer and tells me I have several hard drive errors. It has blocked access to my computers system restore and defragment utility, appeared to 'clear' all my files (like images taxes) and I get the error pop ups telling me to turn off the computer because "hard drive failures. When I click on cancel, x or anywhere on the box, the system stops. When I restart, the same fake program starts begins to scan my computer again. I tried running my Trend Antivirus scan and when the scan is about 99% complete, the fake program does not scan continue. What should I do to get rid of him? I'm asked to pay for an upgrade of the software, but have not entered my card number. I'm afraid that my data has been hacked... including the loss of my photo albums. I'm currently installing updates to windows on the computer. Will he get rid of it?
Hello
do you mean Windows Recovery?
read this:
Windows Vista Recovery is a program of analysis and optimization of fake computer that displays false information in order to scare you into believing that there is a problem with your computer. Recovery of Windows Vista is installed via Trojan horses that display fake error messages and warnings of security on the infected computer. These messages will state that there is something wrong with the hard drive of your computer, and then suggests that you download and install a program that can solve the problem. When you click on these alerts, recovery of Windows Vista will be automatically downloaded and installed on your computer.
Once installed, Windows Vista Recovery will be configured to start automatically when you log in to Windows. Once started, several error messages appear when you try to launch programs or delete files. Windows Vista Recovery will then prompt you to scan your computer, which will then find a variety of errors, he said, he can't fix until you purchase the program. When you use the defragmentation tool called it will specify that it should run in Mode safe and show then a background in Mode Safe false who pretended to defragment your computer. As this program is a scam do not be scared by buying the program when you see its alerts.
Follow the removal instructions, including how to "unmask" your data
http://www.bleepingcomputer.com/virus-removal/remove-Windows-Vista-recovery
-
I work with Windows Movie Maker; What should I do so that he can import music from iTunes?
I work with Windows Movie Maker; I downloaded iTunes songs and when I try to import the audio track of the film, I get an error message, "movie maker has stopped working". It then restarts automatically, but without the audio track. What should I do so that he can import?
Might be interesting to try to convert the files to the. WMA
format before you import into Movie Maker.There are many programs that can do conversions...
The following freeware is an example...:(FWIW... it's always a good idea to create a system)
Restore point before installing software or updates)Format Factory
http://www.videohelp.com/tools/Format_Factory
(the 'direct link' is faster)
(the file you want to download is: > FFSetup260.zip<>
(FWIW... installation..., you can uncheck
('all' boxes on the last screen)First, you will need to decompress the file or just open the
Drag FFSetup260.exe out of the folder
and drop it on your desktop. To install left click.Next, after the download and installation of Format
Factory... you can open the program and
left click on the toolbar, the "Option" button and
"Select an output folder to" / apply / OK.
(this is where you find your files after they)
are converted)Drag and drop your clips of music on the main screen...
Select "while"WMA"/ OK...
Click on... Beginning... in the toolbar...
That should do it...
Good luck...
-
I can't delete video files in windows vista? What should I do?
I have download some videos from YouTube and played with real player files. but these cannot be removed and the message is "cannot perform this action because the file is open in another program". What should I do to remove these files?
I got the answer is simple. I uncheck the option in my internet download accelerator which is "it starts when windows starts" and then delete this file and has achieved success!
-
I installed upgrading W7 W8. Already during the final phase of installation, the screen of my Sony Vaio laptop VPCS11FM completely lost its brightness after the installation of Windows 8. I tried the settings of brightness through the hardware buttons and in energy savings, but it remained the same. What should do? Karl
Looking for a display updated sony driver. Its always a good idea to do so during the updating of the OSs.
-
During the installation of the DVD of Adobe Photoshop Lightroom 4 research msvr100.dll program that is not available in my Windows 7 files. What should do?
Hi Rikk, thank you very much, solution 2 is done. Looking forward to a good weekend and I wish you the same
-
5 Lightroom will not work with Windows Vista? What should I do now? Why it was not?
I just bought 5 Lightroom and in my efforts to download, I received a message stating that I need Windows 7 or newer. I have Vista. What should I do now and why this requirement appears in the hardware requirements?
bradtrick wrote:
Why this requirement is not in the hardware requirements?
It is not in the technical specification
http://www.Adobe.com/au/products/Photoshop-Lightroom/tech-specs.html
Windows
- Microsoft® Windows® 7 with Service Pack 1 or Windows 8
No mentioned Vista. Not supported.
-
At Lenovo scammed me, what should I do?
I recently recived my new lenovo t61p, I custom ordered online, I ordered 4 GB of ram, I have a couple a their recipt too things invoice on the spot. I ran a few programs, pc-doctor 5 and everst home and I looked in the Basic Control Panel on my computer info, what I've been see only 3 GB of ram, what gives, that they rob me, what should I do? Help, please
Look in your BIOS (press F1 during boot) and it should display 4096 MB of RAM.
If you are running 32 bit Vista or XP, they don't 'see' and address 3 GB.
Tell us what are your conclusions.
Maybe you are looking for
-
"Firefox 3.6.22 it is highly recommended...". » Made to make the Web better "Unfortunately the latest version...". »
-
Access ni4882.dll with Qt and MinGW
I have to control some electrical loads and power supplies by GPIB. We use Qt 4.7.4 with MinGW 4.4 (32-bit) on Windows 7 64 bit. The drivers package GPIB-NI-488. 2 package 3.0.2 for Windows 7 64 bit is installed. GPIB Troubleshooting Utility tool dis
-
I think that my drivers for my keyboard and mouse pads have been blurred cause I can't react to connection pls help screen have sensitive material imprisonment on this laptop
-
SPC 315nc drivers and software webcam philips don't is not loading
I brought Philips SPC 325NC webcam according to the area, but the included disk said SPC 315NC webcam. The problem is that drivers don't take care and and an error occurs when you try to load.
-
Handicapped for Skype + mic I turned off my laptop microphone when I was trying to get headphones to work, and then the icon has disappeared from the Panel of sounds. How can I get that back? ARGH!