Windows security updates do not work!

This happened a few months previously and to Microsoft tech support sent me a batch file for restore and restart the updates. I did not now and can't remember where they would go if I googled them. Support Tech does not answer my emails, so I hope someone here can help me out. To add insult to injury, I have a real Message icon in the taskbar that don't go away. I checked for viruses and horses Trojan but so far have not found anything here. Help will be greatly appreciated!

CF. http://social.answers.microsoft.com/Forums/en-US/vistaprograms/thread/ade33788-ef80-45e6-9036-aa02a65f2786

You can still see the effects of your last August, Dovidel hijackware infection. If this is the case, only a 'wipe & reload' will solve your problems. See...

Help: I got hacked. Now what should I do?
     http://TechNet.Microsoft.com/en-us/library/cc700813.aspx

Backup of personal data (which none should be considered 100% reliable at this point) then do a format and clean install of Windows.  Please note that a repair installation (upgrade AKA on-site) won't fix this!

HOW to do a clean install of Vista: section "If you want to reinstall Windows Vista by running a new installation...". "of http://windows.microsoft.com/en-us/windows-vista/Installing-and-reinstalling-Windows-Vista#section_3

After the new installation, you will have the equivalent of a "new computer" in order to take care of everything on the next page before connecting the machine to the internet or a network and before using a USB key that is not brand new, or has not been freshly formattedotherwise:

4 steps to help protect your new computer before going online
     http://www.Microsoft.com/security/pypc.aspx

NB: No matter what Norton or McAfee free trial which is preinstalled on the computer when you bought will be reinstalled (but invalid) when Windows is reinstalled. You MUST uninstall the trial for free and download/run the removal tool before installing updates, Windows Service Packs or IE upgrades and before installing your new anti-virus application.

Norton Removal Tool
     FTP://ftp.Symantec.com/public/english_us_canada/removal_tools/Norton_Removal_Tool.exe

McAfee Consumer product removal tool
     http://download.McAfee.com/Products/Licensed/cust_support_patches/MCPR.exe

See also:

Measures to help prevent spyware
http://www.Microsoft.com/security/spyware/prevent.aspx

Measures to help prevent computer worms
http://www.Microsoft.com/security/worms/prevent.aspx

Avoid fake security software!
http://www.Microsoft.com/security/antivirus/rogue.aspx

~ Robear Dyer (PA Bear) ~ MS MVP (that is to say, mail, security, Windows & Update Services) since 2002 ~ WARNING: MS MVPs represent or work for Microsoft

Tags: Windows

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    =======================

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    original title: automatic update does not work. Unable to load Windows 7 or SP2.

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    Thank you, and in what concerns:
    Shekhar S - Microsoft technical support.

    Visit our Microsoft answers feedback Forum and let us know what you think.
    If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message. Marking a post as answer, or relatively useful, you help others find the answer more quickly.

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