Windows stops but the laptop will not turn off or to sleep.

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• K010 ENVY: my laptop will not turn off

  Hello

  When I shutdown/hibernate/standby/resume my laptop, it will die completely.

  All programs will be closed (when stop or restart) and I think that OS will also close. But the laptop will not turn off. Power LIGHT and fan will stay on.

  And when I try to Hibernate, everything is ok, but I have the same problem.

  Whenever I have to turn it off by holding the power button, otherwise the battery will be discharged.

  After manual turn off, when I turn it on again, everything works correctly:

  -If hibernation: OS will continue to last situation.

  -If start/stop: OS works normally without error or warning.

  After sleep, OS works from the beginning. Because the data stored in RAM and will be deleted after power off.

  Perhaps a portable automatic perevent equipment turned off. All the drivers are up to date.

  Is there a parameter/software to check and fix my problem?

  Thank you

  Hello

  You are welcome

  On some machines, the pilot for 11 series IMEI has been known to cause that kind of question of the judgment, so it may be worth trying an earlier version.

  You can use the following method to install an earlier version of the driver IMEI.

  Download driver IMEI on the link below and save it in your downloads folder.

  http://ftp.HP.com/pub/SoftPaq/sp66001-66500/sp66228.exe

  Disable your wireless card (should be f12 ).

  Open your download folder and run the installer - it warns you that it is an earlier version, but simply continue.

  When finished, restart the laptop.

  If the computer shuts down correctly, turn on your wireless adapter and use the utility on the following link to prevent Windows 10 to update automatically the driver IMEI again.

  https://support.Microsoft.com/en-GB/KB/3073930

  Kind regards

  DP - K

• My laptop will not turn off...

  My laptop will not turn off, even if I push the power button for 10 seconds.  The only way is to get out my battery and unplug the unit.  It started immediately after an update about two weeks ago?

  Hello

  ·         This happens even when the power chord is connected?

  ·         What is the brand and model of the laptop?

  Method 1:

  I suggest you to check the power settings on your laptop in safe mode.

  http://Windows.Microsoft.com/en-us/Windows-Vista/start-your-computer-in-safe-mode

   

  Method 2:

  I suggest you put your computer in a clean boot state, and check if the problem still persists. Click on the link below to find out how to perform the clean boot in Windows vista.

  http://support.Microsoft.com/kb/929135

  Note: After troubleshooting, be sure to set the computer to start as usual as mentioned in step 7 in the above article.

   

  Method 3:

  I suggest updating the latest video drivers on the manufacturer's Web site, click on the link below:

  http://Windows.Microsoft.com/en-us/Windows-Vista/automatically-get-recommended-drivers-and-updates-for-your-hardware

  Check out these links for help:

  http://Windows.Microsoft.com/en-us/Windows-Vista/power-plans-frequently-asked-questions

  I f the problem persists I suggest you to contact the manufacturer of the laptop and check if it helps.

  Kind regards

• HP ENVY 17-j020us Quad Edition: installed SSD and Windows 7, now the laptop will not boot

  I replaced my hard drive Windows 8.1 with a PNY 240 GB SSD and Windows 7 64-bit.  Everything worked very well! Installed all the drivers, everything has worked very well!  Restarted several times, everything worked fine!  Portable stop for the night, the next morning I turn on the laptop and get this error message:

  "not found boot device, please, install an operating system on your hard disk, hard disk 3F0".

  I've traveled different repair procedures using the ERD Windows 7 without change.  I have reinstalled Windows 7 with SSD formatted as GPT drive, received the same error message:

  "not found boot device, please, install an operating system on your hard disk, hard disk 3F0".

  I have reinstalled Windows 7 SSD formatted as MBR disk withs, received the same error message:

  "not found boot device, please, install an operating system on your hard disk, hard disk 3F0".

  I removed the SSD to the laptop and placed in a desktop pc, pc works fine, no problem with the SSD.  SSD in laptop, got the same error message: "boot device not found, please install an operating system on your hard disk, hard disk 3F0".   I don't know where to go from here.

  Help please...

  Okay, I'm running.  In the System Configuration UEFI clicked 'Load HP Factory Default keys', this restored "Secure Boot" who has restored the laptop as long as you work!  Thanks for the help.

• Windows 7 after the judgment does not turn off

  When I make a stop in Windows 7, it seems to stop, but it does not power the computer off.  I can then manually off (button for 4 seconds).  When I turn on and start Windows my (race mirrored) raid begins a check and fix (takes forever).

  Here's what does not (believe it or not):

  1. Can I do a restart of Windows 7 - it works fine, no problem, raid is correct.
  2. I can do a reboot and upgrade to Vista (I have a dual boot), and then click stop.  He shut down correctly.  I can then turn on and start windows 7 - it works fine, no problem, raid is correct.
  3. I can do a restart and boot from CD (like Acronis), then reboot Windows 7 - it works fine, no problem, raid is correct.

  There is something strangely different between shutdown and restart in Windows 7.  Also, I have no blocking problems in Vista.  My solution is to do a reboot, the boot of Vista and then do a stop.  At least when I power on, Windows 7 starts up fine and raid is correct.

  I tried everything I can find in the way of suggestions on this forum and other websites without success.  I am stumpted.  My last test involved using msconfig.exe and disable all non-Microsoft services.  But no joy!

  My computer is 3 years old. I use an ABIT card with an Intel processor.  This is the first problem I've had in three years.  No problem with XP from the beginning and none currently with Vista.  The only problem with Windows 7 is closing.

  Well, that's all.  There must be a smart person out there with the answer.  Thank you

  I thank all of you for your help. I knew that closing in safe mode has worked very well. So I decided to disable the services a group with the intention of finding the only service that was causing the problem

  It worked. I found that the 'print spooler' was the cause.  I had installed an old printer (worked fine on Vista) and it seems to work perfectly without any problems on Windows 7. So I guess the power off fault is another reason. But after noting that the "print spooler" service was originally the power off of failure, I deleted the printer, then the driver of the printer. The printer is a HP Laserjet 2100.  Now all works.

  Once again, thank you for the suggestions.

  Problem solved.

  Cecil J

• Laptop will not turn off by itself

  I have a HP Pavilion 15 - e097sa that is currently running Windows 8.1. When using the battery, it is not usually turned off by itself. I have to press on and hold the power button until it turns off. When the power supply is connected, it shut down normally. There is no error message and it just turns back normally afterwards.

  I contacted HP Support and the solution is to disable a quick start, but thanks anyway

• After restoring 2012 R2 standard Windows backup server, the server will not turn on

  I recently had a server down and restored from a backup. Now windows shows that active steps and when I try to activate IE the key used too often. I called Microsoft and was transferred around the world. Is that what I can do to fix this?

  These Microsoft tried these numbers and no help.

  (716) 871 2781 1800 961 1963

  (888) 352 7140 1800-936-5800

  This issue is beyond the scope of this site (for consumers) and to be sure, you get the best (and fastest) reply, we have to ask either on Technet (for IT Pro) or MSDN (for developers)
  *
  http://social.technet.Microsoft.com/forums/en-us/home s/fr-U.S./Accueil
  http://social.msdn.Microsoft.com/Forum

• Laptop will not turn off

  I have a HP Pravilion dv5 and have had since Christmas. Recently when I go to stop, it won't. I can use the sleep, hibernate and all other options but won't stop. Any suggestions?

  No USB, I went and restoration of success and who took care of the problem, just do not know what it breaks to start with. Thank you

• Facetracking on computer Dell Inspiron 15 laptop will not turn off!

  It's the tick in the box 'face tracking' and I press the box down,
  but it won't come off.
  Help!
  my webcam keeps zooming now, no reason

  Rather than try to uncheck the 'bubble' facetracking, check the pan and zoom "bubble". I had the same problem for a while hope this helps

• Pavilion dv2415nr laptop. It will not stop. I downloaded the software and it will not turn off.

  I have a laptop dv2415nr Pavilion and it will not turn off.  I recently downloaded some security software and it is not stopped since the download.

  Hello

  I recommend that you make sure you have your license key for webroot. Uninstall the software and reboot. If that solves the problem, it's time to go to the Webroot support and ask their tech support that it.

  Kind regards

  ERICO

• I bought the Windows Anytime Upgrade, but the software will not be installed.

  Help... I bought the Windows Anytime Upgrade on Microsoft Office software to my Vista laptop, but the software will not be installed. Operation message is not supported on this platform. How to get around the facility? I have the product key number, but can not get so far to enter.

  I think that you bought the right product. Updates at any time are for the upgrade edition of Windows 7 to a more expensive edition. This isn't what you need to upgrade a Vista system to Windows 7. While Vista upgrades are no longer available from the Microsoft Store.

  I suggest that you return to the Microsoft Store site and use the contact methods to discuss your problem with an agent.

• My laptop sees my Xbox 360, but the 360 will not connect to the top of the Tower

  I have a crossover ethernet cable

  I tried everything, but the 360 will not find the network,

  It saying that he "cannot obtain an IP address form the router or modem.

  Your router or modem can be automatically assigns an ip address, you can try a static IP address instead

  
  

  DHCP Server IP address form

  
  

  Help please

  
  

  
  

  Hey tons-of-pleasure-101.

  You can set a static IP address on the Xbox 360 by going to network settings and then manually enter an IP address.
   
  (1) type cmd in the start search field.

  (2) type ipconfig/all in this window, and then press the Enter key. This will display a lot of information.

  3) take down of the IP address, subnet mask, default gateway, and name servers. Be sure to note which is which.

  (4) type exit in this window, and then press the Enter key to close.

  (5) once more, open the start menu. This time, click on Control Panel.

  6) click view the status of network and tasks.

  (7) select the settings of map on the left side of your screen.

  (8) make a right click on your network adapter and choose Properties to open the properties of this internet connection window.

  9) click Protocol Internet Version 4 (TCP/IPv4), and then the properties button.

  Until you make changes, write down the settings you see on this page. If something is wrong you can always change the settings back to what they were! You should see a point in the obtain an IP address automatically box.

  (10) choose an IP address and type in the IP address box. The ip address that you choose should be very similar to the ip address of the router. Only the last number of the ip address must be different.

  (11) put the previously found in section mask subnet mask subnet. The default gateway should enter in the default gateway box. Enter the dns servers we prevoiusly found in the two zones on the DNS server. Completely out of this menu, click OK.

  That's all you should be done.

  Once done, you must assign a static ip address for your xbox as well.
  When you're done, between the two, the only parameter that must be different is the actual IP address. The gateway and subnet mask must be the same on your XBOX and PC LAN connection.

  Refer to this:

  Can not get an IP address from your router or modem
  http://support.Xbox.com/support/en/us/NXE/xboxlive/troubleshooting/NetworkHelp_dynip.aspx

  This should be it.

  Kind regards

  Shinmila H - Microsoft Support

  Visit our Microsoft answers feedback Forum and let us know what you think.

• in windows movie maker, I made a film, but the disc will not play music, he worked before

  in windows movie maker, I made a film, but the disc will not play music of any other disk, in the past, I did what I do

  Hi Authorsz18,

  You are able to hear the music in the preview?

  Try to adjust the volume of an audio clip in the audio / music. And add music from the disc hard if you added songs to a DVD.
  1. right click on the audio clip > volume
  2 adjust the volume with the cursor.

  http://Windows.Microsoft.com/en-us/Windows-Vista/add-music-to-your-movie

  Bindu S - Microsoft Support

  [If this post can help solve your problem, please click the 'Mark as answer' or 'Useful' at the top of this message.] [Marking a post as answer, or relatively useful, you help others find the answer more quickly.

• Just installed 14 elements, but the editor will not start. The notice appearing - Italian - is: Impossibile find it punto di ingresso della procedure nella libreria di special dinamico C:\WINDOWS\SYSTEM32\MSVCP110.dll _crtCreateSymbolicLinkW

  Just installed 14 elements, but the editor will not start. The notice appearing - Italian - is: Impossibile find it punto di ingresso della procedure nella libreria di special dinamico C:\WINDOWS\SYSTEM32\MSVCP110.dll _crtCreateSymbolicLinkW

  Hello

  Update your Redistributable Package VS.

  https://www.Microsoft.com/en-AU/Download/details.aspx?ID=30679

• According to the set printer wizard, my new printer software has been installed, but the printer will not appear on the section 'printers and faxes '.

  You have a printer again, with installation CD. According to the set printer wizard, my new printer software has been installed, but the printer will not appear on the "printers and faxes" section in Control Panel. Model of printer - Epson XP-200.  Have a Dell, Windows XP.  Help!  Not even sure who to ask...

  What version of XP (Home, Pro, Media Center) and service pack (none, 1, 2, 3)?

  Printers and faxes is totally blank?

  Open a command prompt window (start > run > cmd > OK)
  Type the following in the black command prompt window and press enter
  spooler request SC

  You should see something like this:
  Service_Name: Spooler
  TYPE: 110 WIN32_OWN_PROCESS (interactive)
  STATE: 4 RUNNING
  (STOPPABLE, NOT_PAUSABLE, IGNORES_SHUTDOWN
  WIN32_EXIT_CODE: 0 (0X0)
  SERVICE_EXIT_CODE: 0 (0X0)
  CHECKPOINT: 0X0
  WAIT_HINT: 0X0

  What is the 'State' displayed for you?

  Open the Services applet (start > run > services.msc > OK) and scroll down to "print spooler".  The status should be started and the Startup Type should be automatic.  What are the parameters of your correspondents?  If your print spooler is stopped, you can try to launch it by clicking on the link, but I suspect that it stops again.  Please report the results of your efforts.