windows\system32\Restore7.exe - runtime error

My son has a laptop HP Compaq Presario CQ70-220OEM, OS Vista Home Basic (32-bit) with service pack 1.
A couple of weeks he lit the machine - it would not start and he got the message "no boot device - insert boot disk and press any key".

Unfortunately, it had not created recovery disks, we had to buy recovery discs of 'Privileged partner' HP - company named Best2Serve B.V. in the Netherlands.

We tried to boot the laptop from the first disc of recovery - program seeks the partition, then load the recovery software, but after clicking the button continue, we get a run-time error: -.
"Microsoft Visual C++ Runtime Library
Runtime error
Program X:\windows\system32\RESTORE7.exe
This application has requested execution to terminate in an unusual way.

After clicking on OK, we get a second error: -.
"The exception unknown software exception (0 x 40000015) occurred in the application at 0x00d2e851.

No one knows what is the problem and the solution - would be really grateful for the help, thanks.

If you cannot use the recovery process of reinstalling vista HP, contact HP.

It's Recovery process HP, not Microsoft.

See you soon. Mick Murphy - Microsoft partner

Tags: Windows

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