windows\system32\Restore7.exe - runtime error

My son has a laptop HP Compaq Presario CQ70-220OEM, OS Vista Home Basic (32-bit) with service pack 1.
A couple of weeks he lit the machine - it would not start and he got the message "no boot device - insert boot disk and press any key".

Unfortunately, it had not created recovery disks, we had to buy recovery discs of 'Privileged partner' HP - company named Best2Serve B.V. in the Netherlands.

We tried to boot the laptop from the first disc of recovery - program seeks the partition, then load the recovery software, but after clicking the button continue, we get a run-time error: -.
"Microsoft Visual C++ Runtime Library
Runtime error
Program X:\windows\system32\RESTORE7.exe
This application has requested execution to terminate in an unusual way.

After clicking on OK, we get a second error: -.
"The exception unknown software exception (0 x 40000015) occurred in the application at 0x00d2e851.

No one knows what is the problem and the solution - would be really grateful for the help, thanks.

http://welcome.HP.com/country/us/en/contact_us.html

If you cannot use the recovery process of reinstalling vista HP, contact HP.

It's Recovery process HP, not Microsoft.

See you soon. Mick Murphy - Microsoft partner

Tags: Windows

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