Windows Update 0% progress - need help!

Hello everyone, I was wondering if anyone could be kind enough to help me solve this problem with my computer oh. I have a laptop HP with Windows 7 and it happened for a few days to a week about my Windows updates. Whenever I closed my laptop, the screen always says 'do not turn off your computer, Windows sets up' . After 2 hours it is when she finally stopped, but when I turn it on again the same statement appears briefly.

I checked my Windows Update in Control Panel and it says I have 6 important updates regarding the improvement for Internet Explorer and my windows. So I tried to install these updates, but the progress remains at 0%. So what's the problem here and how can I solve this problem?

Also, whenever I try to open Internet Explorer, it will still not open because it just freezes there. Firefox works fine and I have access to an internet connection, but I find it strange how my Internet Explorer does not work.

Please and thank you for your help.

Hi DUBUmon,

1. did you of recent changes on the computer?

2. you receive an error message when Internet explorer hangs?

3. do you have security software installed on the computer?

Method 1

I suggest that reset you the Windows Update components by default and then check if you can install the updates.

How to reset the Windows Update components?

http://support.Microsoft.com/kb/971058

Method 2

If the previous step fails, then see the Microsoft article below and try the steps mentioned, check if it helps.

The update is not installed successfully, you receive a message, and the computer restarts when you try to install an update in Windows Vista and Windows 7

http://support.Microsoft.com/kb/949358

If you are still having problems with internet explorer, and then see and try the steps mentioned below.

Internet Explorer not responding, stops working, or restarts

http://support.Microsoft.com/gp/pc_ie_intro

Internet Explorer does not start or stops responding

http://support.Microsoft.com/kb/926449

I hope this helps!

Halima S - Microsoft technical support.

Visit our Microsoft answers feedback Forum and let us know what you think.

Tags: Windows

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