Windows Vista cannot access https Web sites


My friend Tommy has an Acer Aspire 5315 with an Intel Celeron 550 CPU and 1 GB of RAM.  Service Pack 2 for Windows Vista HomeBasic runs.  He got the computer in the United Kingdom but lives now in Australia.
He wants to access his hotmail and facebook messaging, but can't.
The http sites normal work very well for him.  However, it seems that whenever he tries to use a Web site by using an https connection, it gets a "Internet Explorer cannot display this webpage" or equivalent.
It connects via a Huawei E585 Pocket Wifi device - it connects to wifi then broadcasts a wireless internet connection to his computer.  He gets his internet through Vodafone Australia.  I have a similar device - a keen wireless thus N420.  It can also connect through it.  Its problems occur for both devices.  My internet works fine on my computer using my camera.  Therefore, it is not a problem of modem and is an internal problem to his laptop computer.

All his problems occur in the same way for Internet Explorer, Chrome, and Firefox.  So it isn't a browser-specific problem.
I have disabled the Windows Firewall.  He always gets the error messages.
It is not * seem * to have a firewall installed, even if it was AVG free anti-virus installed.
AVG Vault shows that he has been hit by at least 4 Trojan horses in the past.
His computer is incredibly slow - processing both with the internet.  My internet is too slow, so this is probably due to a bad ISP.
Web sites that work:
Web sites that does not work: (i.e. that by clicking on "Mail" on the google home page) (i.e. as soon as it hits "Sign In" on the windows live login page) (i.e. as soon as it tries to connect on facebook)
In addition the microsoft FixIt to places like:
seem to download, but not work.
Any ideas on what could be wrong and how to fix it?
Thank you!


1. what version of Internet Explorer you are using?

2. don't you make changes to the computer before the show?

Please follow the steps below.

Method 1:

Follow the steps from the link below.

NOTE: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings

Method 2:

Follow the steps from the link below.

Method 3:

Follow the steps from the link below.

NOTE: The Reset Internet Explorer Settings feature might reset security settings or privacy settings that you have added to the list of Trusted Sites. Reset the Internet Explorer settings can also reset parental control settings. We recommend that you note these sites before you use the reset Internet Explorer settings

Tags: Windows

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